• Create and manage customer-facing tasks requesting specific documents, information, or actions. • Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format. • Monitor and respond to customer comments promptly, resolving issues independently before escalating. • Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication. • Track open tasks, follow up on outstanding items, and close completed work without prompting. • Identify inconsistencies (e.g., wrong addresses, mismatched names, duplicates) and flag or resolve them proactively.

• Triage and resolve complex technical issues escalated from Tier 1 and post-sales teams • Reproduce bugs, isolate root causes, and determine if issues are configuration, data, integration, or platform-related • Provide clear interim updates and technical summaries for customer-facing teams • Investigate issues across integrations (e.g., CRM sync, data pipelines, email infrastructure, browser extensions) • Validate API calls, troubleshoot configurations, webhook activity, and data transformations • Create structured bug reports with reproducible steps, logs, and impact assessment • Classify severity and coordinate resolution with engineering • Build and maintain troubleshooting guides, internal runbooks, and knowledge base • Document known issues, workarounds, and diagnostic steps • Identify recurring failure points or friction in systems • Translate patterns into actionable product insights • Optimize support workflows, tagging, and escalation paths

About AllTrails AllTrails is the world’s most popular and trusted platform for outdoor exploration. We connect people to the outdoors, help them discover new places, and elevate their experiences on the trail. With the most comprehensive collection of trails in the world, AllTrails supports inclusive access to nature for a global community of millions of trailgoers. Every day, we solve incredibly hard problems to get more people outside, for their wellbeing and the collective care of the natural world. Join us! This is a U.S. based remote position. Candidates must be legally authorized to work in the United States without the need for sponsorship now or in the future. San Francisco Bay Area employees are highly encouraged to come into the office one day a week. Product Support Specialist We are seeking a Product Support Specialist. In this role, you will engage directly with customers, understand their pain points, and ensure that the root causes of their issues get addressed in a timely and efficient manner. You'll also collaborate closely with Product, Engineering, Marketing, Analytics, and Data Operations, and report to the Head of Customer Support. *Please note: Working schedule for this position will be Tuesday thru Saturday, with Sundays and Mondays off What You’ll Be Doing: - Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android) - Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention - Serving as the voice of our community and championing feature requests to the Product team - Assisting the Product team with QA testing Requirements: - 1 year of work experience in a product support role in software - The desire to go above and beyond to help customers achieve the best experience - Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues - Excellent written and verbal skills; ability to explain complex, technical concepts in a simple manner - A natural, deep curiosity that drives you to learn, investigate, constantly ask why - Humility, empathy and open-mindedness - no egos - AI Native: You naturally incorporate AI tools to enhance your work. You’re comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making Bonus Points: - Ability to communicate in French. Spanish, Danish and/or Dutch would be great as well - Familiarity with Zendesk, Jira, Ada - Familiarity with the mapping application ecosystem - Passion for the outdoors Perks & Benefits: - Competitive and equitable compensation, including ownership through equity and performance-based bonuses. - Comprehensive health, dental, and vision coverage to support your physical and mental well-being. - Unlimited PTO in addition to company holidays. - Dedicated time once a month to test and improve our product through company-wide no-meeting days. - Fully paid parental leave to birthing and non-birthing parents. - 401k Match & access to financial wellness resources through Origin. - Remote work stipend to help you design a comfortable and productive home office. - Annual learning stipend to invest in your long-term professional growth and skills. - Exclusive discounts on our subscriptions and merchandise for you and your friends & family. - An authentic investment in you as a human being and a professional—we value your identity as much as your output. $60,000 - $70,000 a year This range represents our good faith estimate for a successful candidate’s starting base salary. Final offers are determined by a blend of factors including specialized skills, experience, and relevant credentials. In addition to base pay, our total rewards package includes an equity stake in the company and a performance-based bonus program. Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive. AllTrails participates in the E-Verify program for all remote locations. By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: - Assist customers with questions and recommendations - Manage sales transactions while working assigned cash register - Maintain security of cash and protect company assets - Keep the store well-stocked, and recover merchandise - Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards - Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders - Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable - Other duties as assigned* Skills and Experience: - High school diploma or equivalent is preferred - Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred - Ability to follow instructions and interpret operational documents is required - Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting - Excellent customer service and relationship management skills are required - Strong organizational and communication skills are required - Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: - Employee Assistance Program - Retirement plans - Educational Assistance - And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 1301 E Fayette St,Baltimore,Maryland 21231-1415 25647 Family Dollar From: 15To: 15.5