• The Technical Onboarding Manager reports to the Director of Technical Onboarding and is responsible for leading the Mid-Market Technical Consultant team, working in close partnership with Onboarding Leadership, Customer Success & Sales leadership. • Oversee a team of Technical Consultants responsible for working with Mid-Market Restaurant groups (15-499 Locations). • Run the team as their own business, responsible for customer satisfaction, metrics analysis, project intake, performance management, as well as team and personal goals. • Includes leadership of an Onboarding team, and significant cross functional relationships with Customer Care, Sales, Customer Success, Partner Management, Strategic Operations, and many other teams outside of Customer Onboarding.

• Partner with Account Executives and Customer Success teams to drive revenue through data-backed financial insights. • Design credible ROI/TCO models, lead discovery workshops to quantify pain points, and translate findings into executive-ready narratives. • Act as a strategic advisor, shape deal strategy, assist in proposal structuring, and develop repeatable value assets. • Expand business value framework, ROI, TCO, and COI calculations, and financial impact modeling to support sales engagements. • Support field sales training and execute scalable value-selling programs and activities. • Participate on the account team as a strategic partner, informing and influencing account strategy and success plans. • Develop on-site value discovery workshops and client presentations. • Establish credibility with customer executives such as CIOs, CMOs, CFOs, based on experience with IT, marketing, digital transformation, and large opex projects. • Package repeatable value stories, benchmarks, and templates for the broader field. • Lead and coordinate high-level business strategy discussions with strategic accounts. • Rapidly gain a deep understanding of the customer's industry and business model. • Identify critical stakeholders and navigate decision-making processes. • Provide thought leadership, training, and consultative partnering with internal sales and cross-functional customer-facing teams.

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service.

• Creating and implementing change management strategies and communications. • Drafting communication materials. • Developing and delivering training. • Facilitating sponsor and stakeholder meetings. • Developing change management deliverables specific to a Workday implementation. • Supporting and leading the development of change management, communication, and training strategies. • Supporting the development of communication plans and collateral with a wide array of stakeholders. • Measuring the effectiveness of change strategies and activities. • Utilizing and aligning to Workday methodology and leading practices. • Preparing for and leading internal and external stakeholder discussions, client meetings, and leadership briefings. • Developing approaches to increase awareness and adoption of Workday including training resources and tools. • Developing documents that support the implementation of Workday from initial training needs assessments to developing and delivering training.