• Onboarding and Training: Act as a subject matter expert on AudienceView’s marketing tools by maintaining a thorough knowledge of its functionality and best practices. Guide new clients through the setup process, ensuring a seamless and successful start. Schedule regular calls with clients to check their progress and ensure onboarding deadlines are met. Provide comprehensive training sessions for clients, covering all features and functionalities of the software. Attend client on-site training and consulting sessions as required. Work closely with the Project Manager and other assigned resources to deliver projects within agreed timelines and budget. Facilitate and promote excellent teamwork through clear, concise, accurate, and open communication across all communication channels. • Product Adoption: Ensure clients fully adopt and utilize all features of the product to achieve their business goals. Translate client questions and problems into solutions using the software’s feature set. Identify opportunities and challenges for clients and propose best practices for optimizing their business processes using the software. Conduct consulting sessions for clients using new features and looking for the best approach to meet their specific business needs. Conduct regular check-ins and review sessions to ensure clients are leveraging the product effectively. Collaborate across internal teams and external stakeholders to provide expertise in assessment, analysis, evaluation of alternative solutions, and resolution of issues within the product. • Resource Development: Participate in the creation of content and articles to facilitate training for new and existing clients. Develop and update training materials, guides, and tutorials to support client education and product adoption. Collaborate with internal teams to ensure training resources are up-to-date and aligned with product updates. Work closely with the support team to ensure talking points with clients are consistent, and resource development is in line with client needs.

• Responsible for the execution of all the project phases of deploying the MetOptima solution at the customer sites including: Diagnostics, Build and Implementation, Adoption and Ongoing Improvement • Travel will be required to customer sites for critical project phases • Responsible for understanding the customer’s process • Evaluating instrumentation, base layer control system and advanced process control system installations and requirements • Understanding operational challenges • Assist in identifying opportunities for improvement and formulating solutions • Providing insight and guidance to the data science team on model development and optimisation strategies • Customize reports per customers’ needs in conjunction with the Platform Engineering team • Responsible for conducting training and coaching at the customer site and customizing the specific training material • Monitoring, analysis and reporting on performance and adoption KPIs • Provide frequent customization of Operator Guides to match the customers’ plant environment • Guide the customer to understand the models and optimisation strategy • Provide ongoing support on the product while addressing the customer’s technical queries

• Responsible for the execution of all the project phases of deploying the MetOptima solution at the customer sites including: Diagnostics, Build and Implementation, Adoption and Ongoing Improvement. • Travel will be required to customer sites for critical project phases. • Responsible for understanding the customer’s process, evaluating instrumentation, base layer control system and advanced process control system installations and requirements, understanding operational challenges, assist in identify opportunities for improvement and formulating solutions. • Providing insight and guidance to the data science team on model development and optimisation strategies. • Customize reports per customers’ needs in conjunction with the Platform Engineering team. • Responsible for conducting training and coaching at the customer site and customising the specific training material, as well as monitoring, analysis and reporting on performance and adoption KPIs. • Provide frequent customisation of Operator Guides to match the customers’ plant environment. • Guide the customer to understand the models and optimisation strategy as well as provide ongoing support on the product while addressing the customer’s technical queries.

• Provide post-sales services for software implementation, scripting, upgrades and migrations • Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget • Rapidly generate customer trust and confidence • Display a high level of technical knowledge and consistent service throughout all interactions • Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters • Drive onsite and/or remote project workshops and consultation with the customer • Provide customer-facing technical documentation, including Acceptance Test Plans • Write high quality scripts as required for the solution delivery, migration, static data import etc. • Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project • Deliver onsite and/or remote product training to customers • Conduct knowledge transfer to handoff project to technical support • Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support • Develop best practices for the services’ team