• Responsible for the execution of all the project phases of deploying the MetOptima solution at the customer sites including: Diagnostics, Build and Implementation, Adoption and Ongoing Improvement • Travel will be required to customer sites for critical project phases • Responsible for understanding the customer’s process • Evaluating instrumentation, base layer control system and advanced process control system installations and requirements • Understanding operational challenges • Assist in identifying opportunities for improvement and formulating solutions • Providing insight and guidance to the data science team on model development and optimisation strategies • Customize reports per customers’ needs in conjunction with the Platform Engineering team • Responsible for conducting training and coaching at the customer site and customizing the specific training material • Monitoring, analysis and reporting on performance and adoption KPIs • Provide frequent customization of Operator Guides to match the customers’ plant environment • Guide the customer to understand the models and optimisation strategy • Provide ongoing support on the product while addressing the customer’s technical queries

• Responsible for the execution of all the project phases of deploying the MetOptima solution at the customer sites including: Diagnostics, Build and Implementation, Adoption and Ongoing Improvement. • Travel will be required to customer sites for critical project phases. • Responsible for understanding the customer’s process, evaluating instrumentation, base layer control system and advanced process control system installations and requirements, understanding operational challenges, assist in identify opportunities for improvement and formulating solutions. • Providing insight and guidance to the data science team on model development and optimisation strategies. • Customize reports per customers’ needs in conjunction with the Platform Engineering team. • Responsible for conducting training and coaching at the customer site and customising the specific training material, as well as monitoring, analysis and reporting on performance and adoption KPIs. • Provide frequent customisation of Operator Guides to match the customers’ plant environment. • Guide the customer to understand the models and optimisation strategy as well as provide ongoing support on the product while addressing the customer’s technical queries.

• Provide post-sales services for software implementation, scripting, upgrades and migrations • Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget • Rapidly generate customer trust and confidence • Display a high level of technical knowledge and consistent service throughout all interactions • Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters • Drive onsite and/or remote project workshops and consultation with the customer • Provide customer-facing technical documentation, including Acceptance Test Plans • Write high quality scripts as required for the solution delivery, migration, static data import etc. • Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project • Deliver onsite and/or remote product training to customers • Conduct knowledge transfer to handoff project to technical support • Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support • Develop best practices for the services’ team

• Provide post-sales services for software implementation, scripting, upgrades, and migrations • Work closely with customer and project team to ensure all deliverables are executed successfully • Rapidly generate customer trust and confidence • Drive onsite and/or remote project workshops and consultation with the customer • Provide customer-facing technical documentation, including Acceptance Test Plans • Write high-quality scripts for solution delivery and migrations • Maintain detailed issue tracking, action items, and troubleshoot customer issues • Deliver onsite and/or remote product training to customers • Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support