• Lead the design and execution of comprehensive test strategies across workstreams and platforms • Author and own detailed test plans, test cases, and test data strategies aligned to complex user workflows and system architecture • Drive defect identification, documentation, root cause analysis, and resolution tracking through to closure • Serve as a QA thought leader in Agile ceremonies—sprint planning, design reviews, and code reviews • Mentor and guide other QA engineers, fostering a culture of quality across the team • Evaluate and expand test automation frameworks and CI/CD-integrated testing pipelines (automation experience a plus) • Analyze user needs and target environments to ensure solutions align with current architecture and accessibility standards • Champion quality process improvements and introduce modern testing methodologies to drive efficiency and coverage • Engage with stakeholders to communicate quality status, risks, and recommendations clearly

• Design, develop, maintain, and execute automated test scripts for UI and APIs using Selenium, Java, or other programming languages. • Develop and run automations in CI/CD environments such as Azure DevOps or Jenkins. • Participate in Agile ceremonies and collaborate with Scrum teams to understand user stories, acceptance criteria, and testing expectations. • Estimate the automation effort for user stories and deliver test coverage within sprints. • Identify, document, and communicate defects, ensuring proper validation and regression test coverage. • Use Git or similar version control tools. • Use Postman or similar tools for API validation and troubleshooting. • Support continuous improvement of automation frameworks and testing best practices.

Description Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities. Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day. Company Culture Guidelines & Values: - We empower and support our colleagues - We commit to client success at every turn - We have the courage to do the right thing - We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged. - We constantly acquire new skills and learn from our experiences to enhance our collective expertise Validation Engineer Responsibilities: - Execute CSA and validation activities in accordance with SDLC procedures and quality expectations - Assist in preparation of validation plans, functional risk assessments, and traceability matrices - Support review of validation/testing documentation and change control artifacts - Contribute to validation summary reporting and lifecycle compliance deliverables - Support change control, configuration management, and release activities - Collaborate with Digital Quality, System Owners, and Business stakeholders throughout execution Requirements: - 2–5+ years in CSV/CSA or regulated system validation support - Working knowledge of validation lifecycle documentation and SDLC processes - Experience reviewing test artifacts, requirements traceability, and change controls - Ability to operate effectively in a remote, globally distributed team - Preferred exposure to SAP or enterprise platform validation - Preferred familiarity with GxP documentation practices and ALCOA+ principles - Preferred experience supporting validation execution within life sciences For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future. *Verista is an equal opportunity employer. National (US) Range $18.60—$18.60 USD Benefits Why Choose Verista? - High growth potential and fast-paced organization with a people-focused culture - Competitive pay plus performance-based incentive programs - Company-paid Life, Short-Term, and Long-Term Disability Insurance. - Medical, Dental & Vision insurances - FSA, DCARE, Commuter Benefits - Supplemental Life, Hospital, Critical Illness and Legal Insurance - Health Savings Account - 401(k) Retirement Plan (Employer Matching benefit) - Paid Time Off (Rollover Option) and Holidays - As Needed Sick Time - Tuition Reimbursement - Team Social Activities (We have fun!) - Employee Recognition - Employee Referral Program - Paid Parental Leave and Bereavement Verista collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant, see the privacy notice for further details. For more information about our company, please visit us at Verista.com

Company Description Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Job Description The Quality and Training Analyst will be responsible for ensuring the highest level of quality in our customer support interactions and internal processes. Your expertise will contribute to improving customer satisfaction, agent performance, and operational efficiency of a multi disciplinary organization responsible for the management of a complex health care portfolio across a national presence. Role will have a heavy focus on improving customer and patient satisfaction through monitoring and providing feedback. - Understand Roles & Workflows: Be knowledgeable in the roles of Technical Support Services (TSS) and Patient Technical (PT) analysts, and proficient in support team workflows to assess and ensure quality. - Develop & Implement QA Programs: With guidance from senior team members, participate in design and implementation of quality assurance programs, policies, and procedures for case and call management, collaborating with cross-functional teams for process optimization and standardization. - Case Analysis: Conduct case analysis to identify recurring or unresolved issues, ensuring timely resolution through documentation updates for efficient first-contact closure. - Procedure Updates & Documentation: Engage in procedure updates, maintain knowledge base documentation, and recommend systemic changes to improve the IT environment and user experience. Maintain adherence to company policies, industry regulations, and legal requirements in all customer interactions and documentation. - Audit & Feedback: Conduct regular audits of customer interactions (phone calls, emails, chats) to ensure adherence to quality standards. Provide detailed feedback and coaching to support representatives, identify improvement areas, and provide tailored training. Track trends and monitor individual and team progress. - Collaboration & Reporting: Participate in calibration sessions with TSS managers to align on team and individual performance metrics. - Design & Update Training Programs: Collaborate with the Learning and Enablement team to create and continuously participate in training programs, materials, and resources for support agents, ensuring alignment with the latest product knowledge, customer service best practices, and evolving business needs. - Stay Current with Industry Standards: Keep up-to-date with industry standards and best practices in technology support and quality management. - Other duties as assigned. Qualifications - Bachelor’s degree preferred - 1-2 years of work experience in Healthcare - 1-2 years working within technology operations, ideally with cross team functional mindset - Six Sigma Yellow Belt or ITIL preferred - Demonstrated flexibility, independence, and self-motivation, with the ability to adapt to new processes and manage high volumes while maintaining quality support - A proven track record in delivering change into an operational environment - Strong creative development skills with ability to quickly comprehend technical information and translate ideas/concepts - Superior research and analytical skills - Strong organizational and prioritization skills with attention to detail and accuracy - Ability to identify problems and to use sound judgment - Ability to think critically and creatively The hourly range for this role is $22.00-28.00/hr and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Additional Information All your information will be kept confidential according to EEO guidelines. Preferred experience with profession-based telephonic or remote communication ● Must comply with all HIPAA rules and regulations Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law. - Department: Information Technology