• Maintain a single, accurate SaaS inventory and Service CMDB with clear ownership, tier, purpose and lifecycle for each service. • Run the renewals calendar and sourcing pipeline, ensuring upcoming expirations are visible with the right lead times by vendor tier. • Keep stakeholders aligned on what's coming up, where they have risk, and where we have savings opportunities. • Analyze SaaS/third-party spend and utilization to uncover duplication, under-utilization, and consolidation opportunities. • Drive annual SaaS budget planning, justification, and forecasting across Tech Services, partnering with Finance and business owners. • Provide clear recommendations that balance cost, risk, and user experience. • Operate a single intake for new SaaS and renewals, triaging which efforts need full strategic sourcing vs express lane treatment. • Lead renewal business cases and recommendations using utilization, performance, and commercial data. • Coordinate with platform owners and business stakeholders to ensure decisions are well-informed and documented. • Partner with Procurement on RFx events: requirements, evaluation criteria, scoring, and award recommendations. • Provide requirements and feedback into the procurement tooling stack to support tiering, routing and renewal workflows. • Help ensure our processes support both a fast 'express lane' and rigorous strategic lane where it matters most. • Monitor licenses and utilization to surface ghost seats, overlapping tools, and under-used capabilities • Turn insights into concrete savings plans, including right-sizing, app rationalization waves, and platform consolidation where appropriate. • Partner with Digital Workplace and other platform teams to ensure license changes, deprovisioning and vendor exits are executed safely and completely. • Build, coach, and lead a small Vendor & SaaS Ops team focused on outcomes such as savings realized, cycle time, and portfolio health. • Drive cross-functional collaboration with Procurement, Finance, Security, Legal, Business Operations and Tech Services pillars. • Set clear goals, track progress, and communicate impact to senior leadership.

TITLE: OPERATIONS QUALITY ASSURANCE SPECIALIST STATUS: NON-EXEMPT REPORTS TO: SUP - OPERATIONS QUALITY ASSURANCE DEPARTMENT: OPERATIONS CONTINUOUS IMPROVEMENT JOB CODE: 11823 PAY RANGE: $25.40 - $26.50 HOURLY GENERAL DESCRIPTION: Analyze and review first line monitoring for Payment Operations and Service Operations. Maintain excellent knowledge of the Federal Regulations including, but not limited to, Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-money laundering, Anti-money laundering, Federal Reserve Bank, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules. Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. Ability to multi-task effectively and meet deadlines with supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. TASKS, DUTIES, FUNCTIONS: - Responsible for reviewing a statistical sampling of both Payment Operations and Service Operations processes. Utilize department tools and resources to ensure reviews are completed on a timely manner, within the benchmark timeframe, and without sacrificing quality. - Responsible for monitoring Service Operations calls to ensure deliverance of excellent customer service and adherence to proper documentation practices and customer identification program. - Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs. - Actively participate in team discussions and contribute to department meetings. Engage in company-wide events, fostering and developing interpersonal connections. - Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines. - Assist with updating the quality assurance policies, procedures, and processes in accordance with changes to federal and state regulations, investor guidelines and internal policies and procedures. - Monitor and confirm management corrective actions that address findings from compliance reviews. Perform follow-up reviews to ensure appropriate actions were taken and desired results achieved. - Collaborate with management to identify process inefficiencies and submit procedural updates for approval, as needed. Update and maintain department procedures. - Perform all other related duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to audit consumer and mortgage loan documents. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Credit union management and all levels of staff. - EXTERNAL: Members, peers at other financial institutions, vendors, insurance companies. QUALIFICATIONS: - EDUCATION: Bachelor’s degree in business, Finance, or equivalent work experience in a related field Preferred. - EXPERIENCE: Three years or more in a position performing credit and financial analysis within a financial institution. - KNOWLEDGE/SKILLS: Keeps abreast of Compliance and Credit Union rules, regulations, policies, and practices. Maintain and keep current knowledge of all regulations outlined in job description. Proven ability to meet and/or exceed individual and team goals. Ability to multi-task effectively and meet deadlines with limited supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint. Must work well in a fast paced and flexible production-oriented department. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES/CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/13/2026

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a Senior Design Operations to join our team in North America. Growth, at scale, is linked to building trust, partnership and allyship. This role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in developing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design and UX research projects. To be eligible for this role, candidates must be based in eastern Canada and able to work within the Eastern Standard Time (EST) zone. What you’ll be doing: - Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training, and process documentation. - Build and maintain programs related to Design (example: analyze design reporting based on JIRA metrics and identify opportunities for improvements) - Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design process, suggests improvements, and rolls out solutions to team - Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles - Manages sprint ceremony calendar, including guests, and agenda - Evaluating, implementing, and optimizing tools to enhance the team's productivity and collaboration - Create playbooks and documentation that help scale alignment and best practices - Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback. What you need to bring: - At least 3 years of industry experience on a creative team influencing culture in matrix organizations - A strong, full understanding of design, product and engineering teams work together in the agile process. - Experience scaling programs and design methods (bonus!) with a goal to up-level teams at scale. - Analytical mindset interpreting data and informing decisions through insights - Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail. - Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships - Expertise collaboration software (Jira, Monday, Miro, Figma) We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! You’ll enjoy: - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. - Flexible paid time off and remote work policies - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities. #LI-DS1 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About the Role We are seeking a dynamic and process-oriented Deal Desk Associate, acting as the primary facilitator for the quote-to-cash process across our Sales, Finance, and Legal teams. You will act as both a strategic advisor to the Sales team for deal structuring and a gatekeeper for corporate governance, ensuring every sales order is accurate, compliant, and optimized for revenue recognition. This role is ideal for an individual who can balance high-velocity deal flow with the rigorous oversight needed in a scaling SaaS environment. What you'll do and how you'll have an impact - Own the end-to-end Order Management process, from quote creation through final deal booking, ensuring every order meets internal booking policies and revenue recognition standards - Serve as the primary advisor to the Sales team on pricing, discounting, and non-standard contract terms, partnering with Legal on redlines and Finance on pricing approvals - Validate all Closed-Won opportunities in Salesforce, including ARR/ACV calculations, payment schedules, and subscription data, ahead of monthly and quarterly financial closes - Manage the Salesforce SKU catalog, ensuring products are accurately quoted and deployed in line with Product Marketing guidance - Facilitate private offer creation and contract signing on hyperscaler platforms (AWS, GCP, Microsoft), and surface automation and scalability opportunities to the Product team - Partner with Revenue Operations to identify and eliminate process inefficiencies, with a focus on automating routine Order Management tasks What we're looking for - 3–5 years in Order Management, Deal Desk, or Sales Operations in a B2B SaaS company - Hands-on proficiency with Salesforce.com for deal validation, SKU management, and opportunity tracking - Solid understanding of SaaS financial metrics — ARR, ACV, and multi-year ramp structures — and the ability to interpret complex pricing models - Experience with Cloud Marketplace platform (AWS, GCP, or Microsoft) and familiarity with private offer workflows is a plus - Proficiency in Excel or Google Sheets for pricing calculations and deal modeling - Strong attention to detail — you consistently catch data inconsistencies before they impact downstream reporting or financial closes At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice #LI-Remote