• Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction • High level analysis and identification of unique, complex, or chronic issues in the switch network • Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations • Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies • In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems. Subject matter expertise in the production of Technical Support bulletins and alerts • Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability • Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers • Engagement with manufacturers, suppliers, industry representatives, and entities • Availability and ability to perform 7x24x365 and on- call duties with limited assistance

• Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options. • Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system • Be able to understand the mechanics of new accounts and upgrades to assist the team during high influx and financial close periods • Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions • Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary • Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders. • Identify process improvements and explore automation opportunities to streamline operations.

• Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management and support case responses. • Solve time-sensitive sales pain points in the moment to get deals across the line. • Own enforcement of sales processes and policies. • Work cross-functionally with internal stakeholders to support sales deals and implement new initiatives. • Help administer sales tools, including Salesforce. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OWNER-OPERATORS WANTED — TOP PAY • FAST SETTLEMENTS • NO BS - Location: Nationwide - Pay: $6,000–$10,000+ Weekly Gross (You Control the Miles) - Type: Independent Contractor (1099) THIS IS NOT A LEASE. THIS IS A PARTNERSHIP. If you own your truck and are tired of low rates, cheap brokers, and empty miles — we have freight READY TO MOVE. We keep you loaded, negotiate top dollar, and handle all the nonsense so you can run hard and get paid. - $6K–$10K+ weekly gross potential - Consistent, high-paying freight - No forced dispatch — ever - Strong rate negotiation (we fight for YOUR money) - Weekly settlements — fast & clean - 24/7 real dispatch support - Flexible home time - Paperwork, billing & broker calls handled - No long-term contracts - No hidden fees Freight Types: - Flat Bed - Step Deck - Dry Van - Reefer - Power-Only (based on availability) Requirements - Must own your truck - Valid Class A CDL - Active MC & DOT (If you don't have your own MC still apply!) - Insurance in place (or ability to secure) - 12+ months OTR experience - Clean MVR preferred Why Drivers Stay With Us - We don't babysit. - We don't micromanage. - We load your truck, protect your rates, and get you paid. - If you want a dispatcher that treats your truck like a business, not a number — this is it. Apply Now Spots are limited. Click Apply and a recruiter will contact you within 24 hours. www.hddusa.com