This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OWNER-OPERATORS WANTED — TOP PAY • FAST SETTLEMENTS • NO BS - Location: Nationwide - Pay: $6,000–$10,000+ Weekly Gross (You Control the Miles) - Type: Independent Contractor (1099) THIS IS NOT A LEASE. THIS IS A PARTNERSHIP. If you own your truck and are tired of low rates, cheap brokers, and empty miles — we have freight READY TO MOVE. We keep you loaded, negotiate top dollar, and handle all the nonsense so you can run hard and get paid. - $6K–$10K+ weekly gross potential - Consistent, high-paying freight - No forced dispatch — ever - Strong rate negotiation (we fight for YOUR money) - Weekly settlements — fast & clean - 24/7 real dispatch support - Flexible home time - Paperwork, billing & broker calls handled - No long-term contracts - No hidden fees Freight Types: - Flat Bed - Step Deck - Dry Van - Reefer - Power-Only (based on availability) Requirements - Must own your truck - Valid Class A CDL - Active MC & DOT (If you don't have your own MC still apply!) - Insurance in place (or ability to secure) - 12+ months OTR experience - Clean MVR preferred Why Drivers Stay With Us - We don't babysit. - We don't micromanage. - We load your truck, protect your rates, and get you paid. - If you want a dispatcher that treats your truck like a business, not a number — this is it. Apply Now Spots are limited. Click Apply and a recruiter will contact you within 24 hours. www.hddusa.com

• Lead, mentor, and develop leaders across Ancillary Member Services, including managers, specialists, and program owners • Establish clear ownership models, career pathways, and professional development plans for ancillary service teams • Provide strategic oversight of Complaints & Grievances (C&G), ensuring timely resolution, regulatory compliance, and root-cause prevention • Lead Prevention and Control initiatives focused on reducing repeat issues, escalations, and service failures • Oversee Alternate Transportation programs to ensure continuity of care when standard transportation options are unavailable • Provide leadership support for additional ancillary functions including Focus Member programs, Facilities support, Quality Assurance, and Training • Design, document, and continuously improve end-to-end operational processes, workflows, and SOPs across ancillary service programs • Analyze operational, quality, and grievance data to identify trends, root causes, and systemic gaps in current processes • Partner with Quality Assurance to translate audit findings and quality trends into corrective and preventive action plans • Establish, monitor, and report on KPIs related to quality, compliance, resolution effectiveness, and program outcomes • Champion a member-first approach with a focus on empathy, accessibility, and proactive issue prevention • Partner with Training leaders to ensure onboarding, upskilling, and refresher programs address identified performance and process gaps • Collaborate cross-functionally with Product, Operations, Compliance, and Technology to improve workflows, tools, and scalability • Use data-driven insights to inform staffing models, capacity planning, and long-term program design • Build and manage budgets, staffing plans, and resources aligned with service demand and growth • Serve as a subject matter expert in client-facing and regulatory conversations related to Ancillary Member Services

• Partner directly with Theoria’s executive team to lead the implementation, optimization, and ongoing operational ownership of key enterprise systems. • Serve as the operational expert and primary point of accountability for Greenhouse (Recruiting), PayCom (Provider Staffing & Shift Management), and Salesforce (Facility Sales & Operations CRM). • Produce executive-level reporting that drives decision-making across the organization. • Drive adoption, process standardization, and user accountability across teams. • Own the definition, integrity, and delivery of executive-level operational reporting. • Build and maintain dashboards and recurring reports related to provider productivity, staffing coverage, and recruiting performance. • Manage multiple concurrent initiatives across recruiting, operations, sales, and technology. • Identify opportunities to streamline workflows, reduce manual reporting, and improve data quality.

• Provide strategic and operational leadership for support systems and processes • Own the roadmap for enhancements to DeepIntent’s use of Intercom • Lead the customer support analytics strategy, delivering clear, recurring KPIs and data-driven insights • Lead training, optimization, and governance of Intercom’s AI tools • Partner with teams to align the helpdesk solution’s capabilities with company-wide priorities • Act as the senior subject matter expert for Intercom