Overview First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels. The ideal candidate should be knowledgeable in all areas within the credit union, well versed in digital self-services such as online banking, BillPay, Zelle, and chats. The Member Experience Representative will focus on building relationships with members and identifying opportunities to refer credit union products and services. This is a remote position reporting to the Associate Manager, Member Experience Center. Candidates must reside within Arizona, Colorado, Georgia, Florida, Idaho, Nevada, New Mexico, Ohio, Texas and Washington to be considered. The target pay in California is between $25.76 and $32.20. Responsibilities · Build relationships with members and identify opportunities to refer credit union products and services. · Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible. · Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services. · Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services. · Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels. · Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services. · Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options. · Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals. · Perform other duties as assigned. At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them. Requirements · High school graduate or equivalent. Work-related experience or related college degree preferred. · A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience. · knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements. · Working knowledge of regulations applicable to essential responsibilities. · Effective communication skills across all levels of audience. · Knowledge of MS Office products (Word, Excel, Outlook), and Symitar for Windows (Episys).

Atlanta, Georgia, United States of AmericaExtraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers. Why Guardian Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Our ideal candidate will be based in the Mountain or Pacific time zones to best support our growing West Coast business. The Role: The Benefits Navigator is instrumental in supporting customers with Medicare drug plan selection, plan optimization and plan enrollment. Responsible for providing Medicare drug plan comparisons and educating our customers on available plan options in the market. Through conducting plan comparisons, the Benefits Navigator ensures customers understand out of pocket expenses under available plans. The second important function of this role is speaking with Non-dispense Residents (NDRs) that admit into the facilities we service and attempt to win over their business. This role reports to the Director, Plan Optimization and Services and works with other Benefit Navigators to maximize customer savings and provide a seamless enrollment process. Day-to-Day Responsibilities:· - Utilize reporting to identify newly admitted potential customers and/or current customers that may qualify for a Special Enrollment Period. - Using pharmacy’s point of sale system in conjunction with an online vendor, explain customer’s current insurance coverage and provide personalized plan comparison ensuring customer understands available plan options and can make informed plan selection. - Receive inbound and place outbound calls to facilities and customers to provide plan comparison and plan optimization. Assist customers in plan enrollment. - Using scheduling software, schedule appointments with customers for plan optimization during Medicare Open Enrollment facilitating seamless and efficient enrollment process. - Facilitate warm transfer to customers requesting a licensed insurance agent. - Accurately track customer assistance and record enrollment progress - Provide customer service to internal and external customers as needed. - Through customer engagement and satisfaction, assist in the achievement of National Account partnered objectives. - Make quality cold calls to potential customers explaining LTC pharmacy services provided and how it assists the facility in proper medication management. - Other essential functions and duties may be assigned by supervisor as needed Education: - High School diploma required, college degree in business preferred - Pharmacy Technician registration preferred Knowledge, Skills, and Abilities: - Pharmacy experience preferred - Strong knowledge of 3rd party insurance requirements - Collections and claim adjudication experience preferred - FrameworkLTC or QS1 experience preferred - Excellent computer skills, including MS Office (Excel, Word, Teams) - Excellent verbal and written communication skills; professional demeanor - Strong attention to detail and analysis skills - Ability to maintain confidentiality at all levels - Ability to work to deadlines and balance multiple priorities - Strong work ethic and desire to excel - Bilingual (English/Spanish) desired but not required Attributes Required: - Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy - Strategy and Planning – ability to think ahead, plan and manage time efficiently - Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level with minimal direction - Team Oriented – ability to work effectively and collaboratively with all team members - Detail Oriented – ability to provide attention to detail - Organizational – ability to organize work around multiple priorities and deadlines What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial - Competitive pay - 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) - Medical, Dental and Vision - Health Savings Accounts and Flexible Spending Accounts - Company-paid Basic Life and Accidental Death & Dismemberment - Company-paid Long-Term Disability and optional Short-Term Disability - Voluntary Employee and Dependent Life, Accident and Critical Illness - Dependent Care Flexible Spending Accounts Wellbeing - Employee Assistance Program (EAP) - Guardian Angels (Employee assistance fund) Time Off - Paid holidays and sick days - Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales & Service Representative within PNC's Customer Care Center organization, you handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks. A majority of the calls are service related and we expand the conversation by presenting products and services that will grow their relationship with PNC. In some instances customers are inquiring on a specific product or service and we educate them on best options for their individual situation. Variety of shifts available between 10:00am - 9:00pm Eastern Time all include either a permanent or rotating weekend day. Weekend hours are 7:45am-5:00pm Eastern Time. Expectations in a Customer Care Center virtual workplace include: • Work Space – Must be able to provide a dedicated, confidential work space which includes a door that can be closed for privacy. • Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application. • High speed internet – Must have a high-speed Internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. •Must have a wired connection in the room with the modem and router. Wireless internet is not permitted/supported. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Performs customer service and sales support activities and initiatives. Transitions service conversations to present sales opportunities to increase share of wallet to customers, handles inquiries, and offers home secured lending products. Supports a complex dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers. Delivers CARES model to customers and service partners. - Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served. - Refers applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions. - Resolves customer service inquiries and issues. Recommends appropriate solutions. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Resolves more complex or reoccurring issues where appropriate, and identifies root cause. - Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Customer Experience Management., Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Selling., Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications Home Lending Designated Lender Certification - PNC Financial Services Group, Inc Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $28,000.00 – $64,350.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/23/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Description Summary In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems. Schedule: Monday-Friday, 8am-5pm EST What you’ll do: - Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. - Completes all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy. - Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. - Works with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. - Manipulates multiple Excel documents to determine what needs to be completed and urgency of completion. - Responds timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. - Investigate/research issues and provide resolution. - Take initiative for problem solving with ability to multitask effectively and use critical thinking. - Correct and timely entry of data in appropriate systems. What you need to do the job: - High School education or GED required. - 5+ years of relevant Customer Service experience. - High proficiency and regular use of Excel and Outlook required. - A pro-active work ethic with ability to be managed/trained virtually. - Be detailed oriented. - Excellent written and oral professional communication skills. - Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. Position is fully remote however candidate -- MUST BE WITHIN 50 MILES OF AN ACCREDO OFFICE If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.