Job Description: Principal Responsibilities: - Provide service to annuity or life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans - Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. - Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing - Efficiently access multiple electronic systems to provide complete response - Work at all times to enhance and strengthen the relationship between the customer and our insurance clients - Support special campaigns as needed, or if solicited by the customer - DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills Mandatory Qualifications: - High school diploma is required as minimum degree (diploma needs to be provided) - 2 years of Life Insurance and Annuities experience is required - Elite customer service experience is required - Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required - Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks Other Important Qualifications - Excellent oral & written communication skills - Superior telephone etiquette - Excellent listening skills and ability to articulate ideas - Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients - Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers - Strong organizational skills - Demonstrated ability to manage stress - Strong computer skills - Ability to 'think out of the box' to generate innovative process improvements. - Strong math and analytical skills Work Environment: - This position is fully remote within the United States only - Home base, remote – Laptop will be provided - Training: 5-6 weeks; typically, 8-4:30/5pm CST; M-F - Regular work shift: Monday – Friday, core business hours are 7:30am to 5pm CST (8 hours shift) - Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Overview Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Remote Medical Receptionists) that is to support the Idaho VA Healthcare System. Working hours are Mon-Fri, 8am-6:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own. Responsibilities - Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling - Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up - Manage appointment schedules, Electronic Wait List, recall lists, and pending consults - Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry) - Answer phones professionally, screen calls, and route or resolve inquiries appropriately - Verify patient identity using two VA‑approved identifiers - Update and validate demographic and insurance information during patient interactions - Explain VA insurance collection requirements to Veterans and families - Enter and maintain accurate documentation in CPRS / EHRM - Collaborate with VA clinical staff and interdisciplinary care teams - Assist with clinic access contingency plans, including rescheduling or shifting patients as needed - Escalate scheduling or access issues to VA supervisors per SOP - Maintain high customer service standards when interacting with Veterans, families, and staff - Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service - Participate in required meetings, huddles, reporting, and quality improvement activities - Complete related administrative duties as assigned to support daily operations Qualifications - High School diploma or GED equivalent. - Proficiency in written and spoken English. - Minimum typing speed of 50 words per minute. - Basic computer proficiency, including Microsoft Office applications. - Basic knowledge of medical terminology. - Minimum 6 months of customer service experience. - Ability to work remotely and independently in a professional setting. - Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential. - No physical or health restrictions that would interfere with job performance. - Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment. - U.S. citizenship required. All candidates must be able to: - Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift - Lift up to 50 lbs from floor to waist - Lift up to 20 lbs - Carry up to 40 lbs a reasonable distance - Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Provide superior customer to the Account Manager and customer during the order fulfillment process and in servicing • Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business • Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution • Handle incoming calls and assist on calls as needed • Prepare and follow up on orders to ensure accuracy and customer satisfaction

• Lead team performance and drive results in team productivity, quality, and customer experience • Manage, coach, encourage, and be responsible for the performance and culture of a team of agents • Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations • Drive accountability on policies and other guidelines • Create new and use existing reporting to identify areas to improve performance metrics and productivity • Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly • Identify and report on trends early and often. • Partner with training and content to reinforce compliance with new launches, processes, and policies. • Address and resolve critical issues from partners and other teams • Identify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needs • Other ad-hoc project work as the business requires