Guardian Pharmacy

Role Description At Guardian Pharmacy, technology is critical to delivering exceptional service — and behind every successful operation is a responsive, solutions-focused IT team. We’re looking for an experienced and customer-focused IT Support Specialist who thrives on solving problems, supporting end users, and keeping systems running smoothly in a fast-paced healthcare environment. This role is ideal for someone who enjoys being the go-to technical expert, building relationships across teams, and making a direct impact on employee productivity and operational success. From onboarding new facilities to troubleshooting complex technical issues, you’ll play a key role in supporting the technology that powers our business every day. What You’ll Do - Provide front-line technical support for hardware, software, printers, phones, and peripheral devices - Troubleshoot and resolve desktop and business application issues with professionalism and urgency - Install, configure, and maintain computers, software, and related equipment - Manage and document support requests through a ticketing/work order system - Communicate clearly with end users, providing updates and ensuring a positive support experience - Coordinate with third-party vendors and contractors when needed to resolve technical issues - Assist with software upgrades, version testing, patches, and system rollouts - Support onboarding and setup for new pharmacy locations and team members - Maintain inventory of technology equipment and supplies - Partner cross-functionally to support operational and technical initiatives - Prioritize and manage multiple projects and requests in a dynamic environment Qualifications - 3+ years of IT support or related technical experience - High School Diploma or GED required; Bachelor’s Degree preferred - Strong troubleshooting skills across desktop hardware, software, and peripherals - Experience working within ticketing or help desk systems - Excellent customer service and communication skills - Ability to work independently while managing competing priorities - Strong attention to detail with a proactive, problem-solving mindset - Ability to adapt quickly in a fast-paced, team-oriented environment - Pharmacy operations systems experience is a plus Requirements - You take ownership and follow issues through to resolution - You stay calm under pressure and approach problems logically - You enjoy helping others and building trusted relationships - You are highly organized and able to manage multiple priorities effectively - You are motivated by continuous improvement and operational excellence - You work collaboratively and contribute positively to team success Benefits - Competitive pay - 401(k) with company match - Medical, Dental and Vision (Full-Time employees working 30+ hours/week only) - Health Savings Accounts and Flexible Spending Accounts - Company-paid Basic Life and Accidental Death & Dismemberment - Company-paid Long-Term Disability and optional Short-Term Disability - Voluntary Employee and Dependent Life, Accident and Critical Illness - Dependent Care Flexible Spending Accounts - Employee Assistance Program (EAP) - Guardian Angels (Employee assistance fund) - Paid holidays and sick days - Generous vacation benefits based on years of service

Atlanta, Georgia, United States of AmericaExtraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers. Why Guardian Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. This position will serve as a resource for Guardian pharmacies when setting up interfaces, troubleshooting, and training on eMAR (electronic medication administration record) systems. Works closely with external eMAR vendors, Guardian’s support services IT department and IT vendors, local pharmacy operations teams, account management, sales, and other customer facing teams to ensure eMAR systems are successfully implemented and supported. Works collaboratively with Sr Support Specialist and internal and external customers to enhance the use of eMAR systems to ensure records, documentation practices, and workflows contribute to optimized clinical outcomes and improved resident care and safety. Attributes Required: - Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy - Relational – ability to build relationships with business unit management and become “trusted advisor” - Strategy and Planning – ability to think ahead, plan and manage time efficiently - Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level - Team Oriented – ability to work effectively and collaboratively with all team members Essential Job Functions (include the following): - Act as escalation point for pharmacy teams on eMAR systems – becoming familiar with the workflows and features of the system(s), the contacts and support structure of the system vendor, and helping resolve internal and external customer issues in a timely manner - Point of contact for the implementation of new and existing eMAR systems – facilitating, troubleshooting, and working with Guardian IT and external eMAR vendors to support successful integrations - Work with Sr eMAR Support Specialist and with the National Sales & Account Management team when rolling out and supporting an eMAR system across a portfolio and several pharmacies – helping to ensure consistent practices and methods - Support Sr eMAR Support Specialist with internal system migration tasks - Ongoing evaluation of current processes to increase efficiency and identify areas for improvement and streamlining – continually looking for ways to optimize customer-pharmacy eMAR interactions - Gather, define, and share best practices related to each eMAR system’s interface setup in both pharmacy order entry system to ensure pharmacy teams are utilizing all features appropriately - Participate in other various tasks as needed e.g. pharmacy meetings, customer troubleshooting meetings, eMAR system issue/alert dissemination, procuring user access, etc. - Other essential functions and duties may be assigned as needed Education and/or Certifications - Bachelor's degree in business or I.T. or industry related field or comparable work experience Skills and Qualifications: - Experience working in a customer service focused I.T. support role - Experience with HL7 and NCPDP interface set up and support - Experience working with eMAR vendors & systems - Experience working with FrameworkLTC preferred - Familiarity with LTC pharmacy workflows preferred - Ability to work independently and deliver to deadlines - Ability to solve problems with minimal direction - Great attention to detail and accuracy - Quality minded; motivated to seek out errors and inquire when something appears inaccurate - Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Work Environment: - This position is remote. - Ability to travel up to 20% of time, including overnight travel - Ability to work flexible hours and to work outside of normal business hours when necessary (i.e. emergency issues or system outages) What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial - Competitive pay - 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) - Medical, Dental and Vision - Health Savings Accounts and Flexible Spending Accounts - Company-paid Basic Life and Accidental Death & Dismemberment - Company-paid Long-Term Disability and optional Short-Term Disability - Voluntary Employee and Dependent Life, Accident and Critical Illness - Dependent Care Flexible Spending Accounts Wellbeing - Employee Assistance Program (EAP) - Guardian Angels (Employee assistance fund) Time Off - Paid holidays and sick days - Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Statesboro, Georgia, United States of AmericaExtraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of South Georgia, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Statesboro, Georgia. Why Guardian Pharmacy of South Georgia? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Responsible for processing customer bills and insurance claims in an accurate and timely manner. This includes assisting with all daily and month-end billing functions, procedures and reporting. Provides excellent customer service to patients, caregivers, medical providers and insurance carriers. Schedule Needed: Monday - Friday 9:00am-6:00pm Remote opportunity (must be located near the Statesboro area); 90 days of onsite training required. ATTRIBUTES REQUIRED: - Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy - Relational – ability to build relationships with business unit management and become “trusted advisor.” - Strategy and Planning – ability to think ahead, plan and manage time efficiently. - Problem Solving – ability to analyze causes and solve problems at functional level. - Team Oriented – ability to work effectively and collaboratively with all team members. ESSENTIAL JOB FUNCTIONS (include the following): - Research and establish patient eligibility coverage with insurance providers including private individuals and/or government entities. Reverify benefit coverage criteria as needed for claims follow up. Accurately enters and/or updates patient/insurance information into billing system. - Maintain and continually audit patient files and corresponding documentation necessary to defend third party audits and ensure payer and company compliance. Accurately enter patient information into the pharmacy system. - Provide assistance and timely response to all billing customer inquiries via phone or electronic communications. Research and resolve patient billing issues regarding insurance eligibility, coverage, and related benefits. - Provide guidance and support to resident or responsible party by running Medicare plan comparisons during open enrollment and special enrollment periods. Proactively review patient profiles, drug regimens and insurance coverage to evaluate options to save resident money. - Responsible for completion of daily census, admit, discharge, and room changes for the facilities assigned. - Process patient payments, returns, and credits. Transmit individual credit card payments as needed. - May pursue payment from delinquent accounts and make payment arrangements. - Research, identify and organize requested audit documentation in timely manner. - Perform prescription claims adjudication including communication with insurance companies regarding rejected claims, eligibility, prior authorizations or other issues as needed. Make corrections as needed and rebill claims as necessary. - Develop knowledge and understanding in pharmacy facility billing requirements (Medicare, Medicaid, Prescription Drug Plans (PDPs) and Third-Party Insurances) - Develop proficiency in the utilization of pharmacy information systems to meet operational needs and regulatory requirements. This includes using pharmacy systems to process prior authorizations, resolve rejections, produce various reports as necessary, and complete billing functions. - Rotate through other departments to gain working/functional knowledge of other department workflows. - Follow all applicable government regulations including HIPAA. - Work as a collaborative team member to meet the service goals of the pharmacy. - Other essential functions and duties may be assigned as needed. EDUCATION AND/OR CERTIFICATIONS: - High School Diploma or GED required. - Pharmacy Technician license/certification/registration per state requirements; National Certification preferred (PTCB) may be required (pharmacy specific). SKILLS AND QUALIFICATIONS: - 1+ years of related experience - Advanced computer skills; pharmacy information system experience preferred. - Ability to work independently and deliver to deadlines. - Great attention to detail and accuracy - Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines - Quality minded; motivated to seek out errors and inquire about inaccuracies. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job. - The noise level in the work environment is usually low to moderate. - Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. - Requires desk work in office environment. - Ability to work flexible hours. What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial - Competitive pay - 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) - Medical, Dental and Vision - Health Savings Accounts and Flexible Spending Accounts - Company-paid Basic Life and Accidental Death & Dismemberment - Company-paid Long-Term Disability and optional Short-Term Disability - Voluntary Employee and Dependent Life, Accident and Critical Illness - Dependent Care Flexible Spending Accounts Wellbeing - Employee Assistance Program (EAP) - Guardian Angels (Employee assistance fund) Time Off - Paid holidays and sick days - Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Atlanta, Georgia, United States of AmericaExtraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers. Why Guardian Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Our ideal candidate will be based in the Mountain or Pacific time zones to best support our growing West Coast business. The Role: The Benefits Navigator is instrumental in supporting customers with Medicare drug plan selection, plan optimization and plan enrollment. Responsible for providing Medicare drug plan comparisons and educating our customers on available plan options in the market. Through conducting plan comparisons, the Benefits Navigator ensures customers understand out of pocket expenses under available plans. The second important function of this role is speaking with Non-dispense Residents (NDRs) that admit into the facilities we service and attempt to win over their business. This role reports to the Director, Plan Optimization and Services and works with other Benefit Navigators to maximize customer savings and provide a seamless enrollment process. Day-to-Day Responsibilities:· - Utilize reporting to identify newly admitted potential customers and/or current customers that may qualify for a Special Enrollment Period. - Using pharmacy’s point of sale system in conjunction with an online vendor, explain customer’s current insurance coverage and provide personalized plan comparison ensuring customer understands available plan options and can make informed plan selection. - Receive inbound and place outbound calls to facilities and customers to provide plan comparison and plan optimization. Assist customers in plan enrollment. - Using scheduling software, schedule appointments with customers for plan optimization during Medicare Open Enrollment facilitating seamless and efficient enrollment process. - Facilitate warm transfer to customers requesting a licensed insurance agent. - Accurately track customer assistance and record enrollment progress - Provide customer service to internal and external customers as needed. - Through customer engagement and satisfaction, assist in the achievement of National Account partnered objectives. - Make quality cold calls to potential customers explaining LTC pharmacy services provided and how it assists the facility in proper medication management. - Other essential functions and duties may be assigned by supervisor as needed Education: - High School diploma required, college degree in business preferred - Pharmacy Technician registration preferred Knowledge, Skills, and Abilities: - Pharmacy experience preferred - Strong knowledge of 3rd party insurance requirements - Collections and claim adjudication experience preferred - FrameworkLTC or QS1 experience preferred - Excellent computer skills, including MS Office (Excel, Word, Teams) - Excellent verbal and written communication skills; professional demeanor - Strong attention to detail and analysis skills - Ability to maintain confidentiality at all levels - Ability to work to deadlines and balance multiple priorities - Strong work ethic and desire to excel - Bilingual (English/Spanish) desired but not required Attributes Required: - Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy - Strategy and Planning – ability to think ahead, plan and manage time efficiently - Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level with minimal direction - Team Oriented – ability to work effectively and collaboratively with all team members - Detail Oriented – ability to provide attention to detail - Organizational – ability to organize work around multiple priorities and deadlines What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial - Competitive pay - 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) - Medical, Dental and Vision - Health Savings Accounts and Flexible Spending Accounts - Company-paid Basic Life and Accidental Death & Dismemberment - Company-paid Long-Term Disability and optional Short-Term Disability - Voluntary Employee and Dependent Life, Accident and Critical Illness - Dependent Care Flexible Spending Accounts Wellbeing - Employee Assistance Program (EAP) - Guardian Angels (Employee assistance fund) Time Off - Paid holidays and sick days - Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Madison, Wisconsin, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Wisconsin, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Madison, Wisconsin. Why Guardian Pharmacy of Wisconsin? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Madison, WI We are looking for a pre-grad intern to join our amazing long-term care pharmacy team. Come and broaden your knowledge of what a long-term care pharmacy does. Full-time summer hours and willing to flex schedule to part-time once school starts. Working under the immediate direction of a qualified licensed Staff Pharmacist to gain the practical experience that will enable the pharmacist graduate intern to meet the needs of patients and customers upon graduation in states that offer Intern Pharmacist Licenses. Attributes Required: Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy Strategy and Planning – ability to think ahead, plan and manage time efficiently Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level Team Oriented – ability to work effectively and collaboratively with all team members Essential Job Functions (include the following): Receive incoming orders from healthcare providers Verify the legality and pharmaceutical feasibility of dispensing a drug based on patients’ allergies, incompatibilities with current medications, frequency of refills, etc. Interpret prescription orders, to include exercising professional judgment in determining whether to dispense a particular prescription Compound IV, topical, and oral medications Prepare medications for final dispensing to the patient, including filling, order entry, and packaging Transfer prescriptions to other pharmacies as needed Answer questions from patients, doctors, nurses, etc. Evaluate inventory levels and place orders when below par On exception items, look up most cost-effective product to order Notify customer/facility if product is out of stock and when the order can be filled Restock station supplies as needed – vials, cassettes, labels, delivery tickets, etc. Other essential functions and duties may be assigned as needed Education and/or Certifications: High School Diploma or GED Currently enrolled in Pharmacy school with status of good standing Current Intern Pharmacist License (when applicable) Skills and Qualifications: Compensation & Financial Competitive pay 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund) Time Off Paid holidays and sick days Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.