Company Description 101VOICE is a cloud communications platform operated by ITMC, delivering reliable voice, messaging, and emergency communications solutions to schools, government organizations, and businesses. Our platform combines enterprise-grade VoIP, unified communications, and intelligent call management to support organizations that require dependable and secure communication systems. 101VOICE is widely deployed in education and government environments, where reliability, security, and operational continuity are critical. As we expand our footprint, we are seeking a Sales Development Representative (SDR) to support our sales team by identifying qualified opportunities and initiating relationships with prospective customers. Job Description The Sales Development Representative (SDR) is responsible for identifying prospective organizations, engaging decision makers, and scheduling qualified discovery meetings for the Business Development Managers (BDMs). The SDR focuses on prospect research, outbound outreach, and pipeline development, helping build the top of the sales funnel for the 101VOICE platform. This role requires strong communication skills, discipline in outreach activities, and the ability to research organizations and identify potential opportunities. Because this is a remote role, the SDR must be comfortable working independently while maintaining consistent communication with the sales team and leadership. Target Markets Focus on organizations reliant on secure, reliable communications: - K‑12 school districts - Colleges and educational institutions - City and county government agencies - Public safety & community services - Mid‑market commercial organizations Key Responsibilities Prospect Identification & Research - Identify organizations that may benefit from 101VOICE solutions - Research school districts, municipalities, government agencies, and businesses - Identify key decision-makers (IT Directors, CTOs, CIOs, Technology Managers) - Validate contact information via websites, LinkedIn, and research tools - Maintain accurate prospect records in the CRM Outbound Prospecting - Execute structured outreach via email, phone, and LinkedIn - Introduce 101VOICE and communicate the value of cloud communications - Engage prospects and assess interest - Follow up and nurture early‑stage opportunities Meeting Scheduling & Opportunity Development - Schedule discovery meetings for Business Development Managers - Ensure meetings include the correct stakeholders - Provide background details to the sales team - Support pipeline growth through consistent meeting generation CRM & Activity Tracking - Log outreach activities and interactions in the CRM - Track engagement and campaign progress - Maintain clean, organized, and accurate data Market Awareness - Monitor organizations planning technology upgrades - Track public RFPs, procurement portals, and industry news - Identify opportunities for communications modernization Tools & Systems - CRM platform - Navigator discovery platform - LinkedIn Sales Navigator - Email outreach tools - Phone outreach systems - Public procurement & research databases Qualifications - Bachelor’s degree or equivalent professional experience preferred - 3–5 years of experience in sales development, lead generation, or inside sales - Strong communication and relationship‑building skills - Comfortable conducting outreach through phone, email, and LinkedIn - Strong research abilities and excellent organizational skills - Ability to manage multiple prospects at once while maintaining accurate CRM records - Background in technology, telecommunications, SaaS, or IT services Additional Information • Remote position with collaboration across distributed sales and technical teams • Regular communication with sales leadership and Business Development Managers • Structured outreach activities and pipeline development responsibilities

• Conduct outreach to dormant customers in our 7,000+ contact database using email, phone, and SMS • Review customer history via Company Cam photos and service documentation • Identify upsell opportunities based on previous service dates and customer needs • Build compelling narratives around service anniversaries and roof health checks • Schedule consultations and document customer interactions in HubSpot • Answer incoming customer phone calls and create new contacts in HubSpot • Generate and manage sales deals, creating logistics appointments for field teams • Collaborate with outside sales representatives to gather customer insights and objection details • Follow up with customers post-appointment to address questions and overcome objections • Adjust and present pricing quotes using our quoting tool based on customer sensitivity • Document all customer interactions, timelines, and decision-making criteria in HubSpot • Use the CSM Audit View to prioritize follow-ups and forecast sales pipeline • Provide after-hours phone coverage (5:00 PM - 7:30 PM PST), with AI handling calls after 7:30 PM • Manage occasional weekend coverage during peak seasons

• Conduct outreach to dormant customers in our 7,000+ contact database using email, phone, and SMS • Review customer history via Company Cam photos and service documentation • Identify upsell opportunities based on previous service dates and customer needs • Build compelling narratives around service anniversaries and roof health checks • Schedule consultations and document customer interactions in HubSpot • Answer incoming customer phone calls and create new contacts in HubSpot • Generate and manage sales deals, creating logistics appointments for field teams • Collaborate with outside sales representatives to gather customer insights and objection details • Follow up with customers post-appointment to address questions and overcome objections • Adjust and present pricing quotes using our quoting tool based on customer sensitivity • Document all customer interactions, timelines, and decision-making criteria in HubSpot • Use the CSM Audit View to prioritize follow-ups and forecast sales pipeline • Provide after-hours phone coverage (5:00 PM - 7:30 PM PST), with AI handling calls after 7:30 PM • Manage occasional weekend coverage during peak seasons

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience to play a crucial role in the growth and development of our VIP player base. What you'll do as Player Development Executive - Develop and maintain strong relationships with premier players through providing services and building player loyalty. - Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue. - Execute against all VIP policies and guidelines, including responsible gaming policies. - Compile and analyze data to identify trends to maximize player performance. - Proactively offers solution-based suggestions to help enhance the customer experience. - Participate in the escalation process and work with customers and other internal teams to provide a timely resolution. What you'll bring - Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. - Passion for improving the player experience, problem-solving, and promoting positivity amongst the team. - Demonstrated success in identifying and implementing strategies that improve operational efficiency. - Knowledge and ability to increase revenues and control expenses. - Must be able to obtain and maintain required State Gaming Licenses. #LI-AS1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.