• Own the day-to-day relationship between evermore and both our issuing bank and payment processing partners, acting as their primary point of contact for all matters. • Manage external relationships with clients and vendor partners at an A+ level and maintain flawless execution of ongoing operational functions, including: • KYB/AML Practices • Funding Account Operations • Network Reconciliation and Settlement • Vendor / Issue Management • Operations Escalations / Fraud Investigations • Collateral Review • Own critical pieces of implementation for new card programs, including: • Conducting Know Your Business (KYB) / Due Diligence for new programs and ensuring Anti-Money Laundering (AML) Compliance. • Setting up funding accounts for our plan sponsors, and ensuring all necessary configurations and documentation are in place with our bank and processing partners • Track funding account balances and coordinate timely reloads with the relevant internal and external partners • Reviewing program collateral for compliance with bank requirements and ensuring final review & approval by our bank partners • Obtaining final bank approval for program launch • Own and maintain crisp process documentation for core card program management functions in alignment with compliance-driven policies, including: • Know Your Business (KYB) Verification & Customer Due Diligence • Anti-Money Laundering (AML) Compliance • Regulatory Licensing and Reporting • Maintain hyper-organized client documentation (collateral, regulatory forms, approvals, etc.). • Establish strong relationships with Solutions, Finance, Legal & Compliance, Product, Engineering, Account Management, and other key business partners. Act as a liaison between these groups and ensure comprehensive and timely communication of projects to all relevant stakeholders. • Gain a deep understanding of evermore’s existing tools and program management infrastructure, which will allow you to develop strategies to improve our program efficiency, drive the implementation of new solutions, and ensure updated processes are aligned with internal stakeholders and external partners.

• Conduct behavioral threat assessments involving threats toward self, others, employees, executives, facilities, or operations. • Identify, investigate, analyze, and manage complex domestic and international threat cases from triage through closure. • Perform investigative information gathering, including OSINT research • Produce timely, concise, and actionable written threat assessment reports to support cross-functional decision-making. • Maintain accurate, detailed, and confidential case documentation in accordance with program standards. • Coordinate with internal partners, including Customer Support, Physical Security, Legal, and other relevant stakeholders. • Liaise with external partners, including local and international law enforcement, emergency services, and investigative vendors, as appropriate. • Participate in cross-functional syncs, case consultations, and peer reviews to strengthen threat assessment capabilities. • Support program development through workflow creation, methodology research, process improvements, and administrative support. • Participate in after-hours or non-traditional schedules, including on-call or emergent response rotations, as required. • Conform with and abide by all applicable regulations, policies, procedures, and work instructions.

• End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs) • Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision • Checking and improving the quality of FLs/IHEs through regular quality audits • Monitoring trends and facilitating decision-making related to FL/IHE quality • Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis • Attending to and resolving FL/IHE queries (English/content & editorial processes) • Conduct training sessions for IHEs (English & in-house editorial processes) • Operations Management (inter- and intra-team coordination and communication) • Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations • Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects • Working in collaboration with our editors for special projects and consultations • Ensuring continuous editor training and development • Working on several developmental activities and projects for clients • Working on data, analyses, and reports as and when required

• Calculation of taxes (ICMS, PIS, COFINS, IPI, and ISS); • Analysis of product taxation; • Calculation of ICMS tax substitution (substituted tax regimes); • Generation and validation of ancillary declarations (SPED Fiscal and SPED Contributions); • Verification of invoices (notas fiscais); • Preparation and issuance of tax payment slips/guides; • Other routines related to the Tax Department.