• End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs) • Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision • Checking and improving the quality of FLs/IHEs through regular quality audits • Monitoring trends and facilitating decision-making related to FL/IHE quality • Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis • Attending to and resolving FL/IHE queries (English/content & editorial processes) • Conduct training sessions for IHEs (English & in-house editorial processes) • Operations Management (inter- and intra-team coordination and communication) • Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations • Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects • Working in collaboration with our editors for special projects and consultations • Ensuring continuous editor training and development • Working on several developmental activities and projects for clients • Working on data, analyses, and reports as and when required

• Calculation of taxes (ICMS, PIS, COFINS, IPI, and ISS); • Analysis of product taxation; • Calculation of ICMS tax substitution (substituted tax regimes); • Generation and validation of ancillary declarations (SPED Fiscal and SPED Contributions); • Verification of invoices (notas fiscais); • Preparation and issuance of tax payment slips/guides; • Other routines related to the Tax Department.

• Develop paid media strategies aligned with the client's marketing and sales objectives; • Identify the best platforms and channels for campaigns; • Define and manage media budgets; • Maintain communication with clients to understand their needs and expectations.

• Perform complex financial analysis to ensure deals originated are within policy limits and establish credit line assignments for manually reviewed applications. • Accurately and consistently identify underlying risks and provide feedback to the Head of Credit for recommended underwriting treatment. • Recognize trends and formulate appropriate responses regarding the feasibility of credit requests. • Provide loan approval recommendations to the appropriate lending authority. • Ensure all deals are within credit policy, note any policy exceptions, and work with the credit team to ensure proper guardrails are in place. • Host deal reviews and post-mortems as deemed necessary to ensure high-quality decision-making. • Review bad debt loans and provide feedback for enhanced underwriting and account management strategies. • Adhere to established service level agreements (SLAs) to maintain operational velocity. • Work closely with Sales and CSMs (Customer Service Managers) to establish and maintain strong customer relationships. • Provide approvals and set credit limits for accounts required to re-verify financials. • Assist with developing and enhancing credit risk assessment capabilities to maintain healthy relationships with clients by balancing risk/reward. • Influence decision-making to find opportunities to improve strategies across the PEX organization.