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Customer Account Coordinator, Manufacturing Support
Location
Philippines
Posted
80 days ago
Salary
$73.2K - $89.4K / year
Seniority
Senior
Job Description
Customer Account Coordinator, Manufacturing Support
OptiNizers
• Respond to customer inquiries via email and occasional phone calls • Provide updates on orders, timelines, and general product inquiries (training provided) • Maintain clear, professional communication and escalate issues when needed • Prepare and send customer quotes • Enter and process sales orders accurately • Review order details (pricing, quantities, shipping, etc.) • Track orders from entry to completion and ensure data accuracy • Manage incoming OEM inquiries and complete internal intake forms • Coordinate with engineering/production teams for feasibility and quoting • Send quotes or updates to customers and process approved orders • Follow up on open quotes to improve conversion • Conduct post-order follow-ups and customer feedback surveys • Support customer retention through consistent communication • Work closely with operations and production teams to track timelines • Participate in internal meetings for project and order updates • Use tools such as Outlook, Excel, and internal systems (e.g., Fulcrum – training provided) • Maintain organized records and support process improvements • Handle occasional inbound calls (low volume, not required) • Support general admin and coordination tasks as needed
Job Requirements
- Experience in customer service, admin, or account coordination
- Strong written English communication skills (calls are a plus, not required)
- Highly organized with strong attention to detail
- Ability to multitask and manage multiple workflows
- Proficient in Microsoft Office (Outlook, Excel)
- Tech-savvy and quick to learn new systems
- Strong problem-solving skills and ability to work independently
Benefits
- Fully remote role supporting a U.S.-based manufacturing company
- Full-time schedule with some PST overlap preferred
- Structured workflows with training provided
- Collaborative team environment with cross-functional coordination
- Opportunity for long-term growth as the business expands
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