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Quest logo
Quest

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. Life at One Identity means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential. Our team members’ health and wellness are our priority, as well as rewarding them for their hard work.

Software Sales Account Manager I

Location

United States

Posted

80 days ago

Salary

0

Seniority

Lead

Job Description

Software Sales Account Manager I

Quest

Role Description Quest is looking for a results-driven Account Manager to manage and renew Enterprise License Agreements (ELAs) with Quest’s largest and most strategic customers. This role is pivotal in driving customer retention, maximizing cross-sell and upsell opportunities, and ensuring alignment between customer needs and Quest’s product roadmap. Responsibilities - ELA Management & Renewal - Lead renewal and transformation of ELAs, including transitioning customers to fixed quantity term licenses when appropriate. - Manage a portfolio of 10+ ELA customers per quarter, often involving multiple products and product families. - Customer Engagement - Proactively engage with customers well ahead of renewal dates to ensure product adoption and roadmap alignment. - Build trusted relationships with customer stakeholders to support long-term strategic partnerships. - Product & Portfolio Strategy - Maintain a deep understanding of Quest’s full product portfolio to identify cross-sell and upsell opportunities. - Ensure customers are aware of relevant product capabilities and future enhancements. - Deal Structuring & Internal Collaboration - Navigate multi-year deals with non-standard contract terms. - Collaborate with Deal Desk, Contracts, and Licensing teams to ensure deals meet internal guidelines and are appropriately valued. - Forecasting & Reporting - Accurately forecast and track deal progress in Salesforce. - Maintain clear visibility into pipeline and renewal timelines. Qualifications - 2+ years of relevant experience required. - Proven experience in strategic account management, enterprise software sales, or licensing negotiations. - Strong understanding of software licensing models, especially ELAs and term-based agreements. - Ability to manage complex, multi-product deals and navigate non-standard contract terms. - Excellent communication, negotiation, and relationship-building skills. - Proficiency in Salesforce or similar CRM platforms. Preferred Skills - Experience working with large enterprise customers in the technology sector. - Familiarity with Quest’s product portfolio or similar enterprise software solutions. - Strong analytical and strategic thinking capabilities. Benefits - Competitive pay, annual bonuses, and top-performer recognition. - Comprehensive health, family, and retirement benefits. - Flexible work options, generous PTO, and wellness programs. - Professional growth through learning platforms, mentorship, and leadership programs. - Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Job Requirements

  • 2+ years of relevant experience required.
  • Proven experience in strategic account management, enterprise software sales, or licensing negotiations.
  • Strong understanding of software licensing models, especially ELAs and term-based agreements.
  • Ability to manage complex, multi-product deals and navigate non-standard contract terms.
  • Excellent communication, negotiation, and relationship-building skills.
  • Proficiency in Salesforce or similar CRM platforms.
  • Preferred Skills
  • Experience working with large enterprise customers in the technology sector.
  • Familiarity with Quest’s product portfolio or similar enterprise software solutions.
  • Strong analytical and strategic thinking capabilities.

Benefits

  • Competitive pay, annual bonuses, and top-performer recognition.
  • Comprehensive health, family, and retirement benefits.
  • Flexible work options, generous PTO, and wellness programs.
  • Professional growth through learning platforms, mentorship, and leadership programs.
  • Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

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