• Serve as the lead point of contact for customer account management matters • Establish and maintain a high level of customer satisfaction • Negotiate, update, and renew customer service agreements • Resolve challenging customer requests and collaborate with the Inside Sales Manager • Communicate rates, charges, and service strategies • Collaborate with the sales team to identify and grow opportunities • Use Waste Management sales productivity software tools • Prepare reports and handle general administrative duties

• Clinic outreach and account development • Support of pilot sites and targeted field activities • Representation of the VetWelding platform at clinics, demos, and trade events • Market feedback capturing (clinician needs, competitive insights)

• You will own the full new business cycle end-to-end: create pipeline, qualify, run discovery, lead demos, build business cases, manage procurement, and close contracts. • Build and execute an outbound + inbound strategy to generate pipeline: target account lists, multichannel outreach, events, partners, and referrals. • Lead discovery to uncover high-value entry points and translate climate/ML insights into a commercial story. • Deliver persuasive demos and drive structured evaluations/pilots that clearly support a purchase decision. • Build compelling proposals, pricing and packaging aligned to customer scope (SaaS + API). • Maintain accurate CRM updates and forecasting, report pipeline health and conversion metrics. • Partner with our Product/Climate/ML team to answer technical questions and support clients onboarding and product setup.

• Identify and engage with key decision-makers at dealerships to set demo appointments and close sales • Leverage an existing network of dealership contacts and referrals partners to continually generate new leads and opportunities • Utilize comprehensive understanding of how dealerships operate specifically in sales, service and marketing • Use a high technical acumen to understand and effectively communicate the features and benefits of our AI-driven software solutions • Be willing to continuously travel to visit dealerships in person to conduct cold calls, demonstrations, close deals and manage relationships