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Alight Solutions logo
Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Client Manager

Client PartnerSalesFull TimeRemoteSeniorTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

Virginia

Posted

76 days ago

Salary

$55K - $70K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Client Manager

Alight Solutions

• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries. • Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients. • Instilling customer confidence and deepening brand strength through comprehensive domain knowledge. • Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes. • Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks. • Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management. • Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy. • Managing client escalations to accelerate issue resolution and mitigate retention risk. • Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims. • Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors. • Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership. • Acting as a change agent; Seeking out and trying new ideas for continuous improvement. • Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed. • Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Job Requirements

  • Have at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent.
  • Must live in Virginia for this role.
  • Possess deep operational, relationship building, and issue resolution skills.
  • Demonstrate understanding of contracts, pricing and financial models.
  • Have experience identifying and anticipating risk and implementing effective risk mitigation plans.
  • Have ability to identify expansion opportunities.
  • Demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare.
  • Be able to travel 20-25%.

Benefits

  • health, dental and vision coverages starting Day One.
  • wellbeing programs
  • retirement plans with contribution matching
  • generous time off
  • parental leave
  • continuing education
  • career growth opportunities
  • flexible working arrangements

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