• Manage calendars, scheduling, and meeting coordination • Organize inboxes and communications workflows • Create, maintain, and improve file systems and documentation • Support internal processes to improve efficiency and clarity • Track expenses, process invoices, and support reconciliations • Maintain financial records, service contracts, and documentation • Coordinate with external vendors (e.g., contractors, bookkeepers, accountants) • Manage complex calendars and priorities for senior leaders • Draft communications, presentations, and board materials • Serve as a liaison between leadership, board members, clients, and/or stakeholders • Support client and/or donor relationship management • Schedule and post social media content • Draft newsletters or blog content • Update website content (basic CMS edits) • Maintain and update CRM systems (e.g., Salesforce) • Process donations and generate reports • Draft donor communications and prepare outreach materials • Track grant deadlines and reporting timelines • Prepare and organize grant materials and documentation • Track program data, timelines, and deliverables • Support participant or volunteer coordination • Prepare reports and routine communications

About the Role   We are looking for an Operations Support Specialist to join our growing operations team and work closely with our STL/QA leadership. If you have at least 3 years of experience supporting day-to-day operations in structured environments, this is a hands-on role focused on execution, learning processes deeply, and supporting operations rather than people management. This position is ideal for candidates with experience in administrative support, operations coordination, documentation management, reporting, and process tracking. This is not a call center or customer service role. Instead, you will support internal operational workflows, documentation processes, and data-related tasks that help our business run efficiently. The first 3–4 months on the job will involve intensive training, including agent-level work, to fully understand our internal processes and business structure. Upon successful completion, you’ll support and contribute to our data acquisition and operational workflows.

About the Role   We are looking for an Operations Support Specialist to join our growing operations team and work closely with our STL/QA leadership. If you have at least 3 years of experience supporting day-to-day operations in structured environments, this is a hands-on role focused on execution, learning processes deeply, and supporting operations rather than people management. This position is ideal for candidates with experience in administrative support, operations coordination, documentation management, reporting, and process tracking. This is not a call center or customer service role. Instead, you will support internal operational workflows, documentation processes, and data-related tasks that help our business run efficiently. The first 3–4 months on the job will involve intensive training, including agent-level work, to fully understand our internal processes and business structure. Upon successful completion, you’ll support and contribute to our data acquisition and operational workflows.

About the Role   We are looking for an Operations Support Specialist to join our growing operations team and work closely with our STL/QA leadership. If you have at least 3 years of experience supporting day-to-day operations in structured environments, this is a hands-on role focused on execution, learning processes deeply, and supporting operations rather than people management. This position is ideal for candidates with experience in administrative support, operations coordination, documentation management, reporting, and process tracking. This is not a call center or customer service role. Instead, you will support internal operational workflows, documentation processes, and data-related tasks that help our business run efficiently. The first 3–4 months on the job will involve intensive training, including agent-level work, to fully understand our internal processes and business structure. Upon successful completion, you’ll support and contribute to our data acquisition and operational workflows.