Role Description ReWorks Solutions is looking for a motivated and detail-oriented Account Manager to enhance our client relationships and drive business growth. You will play a crucial role in managing a portfolio of clients, ensuring their needs are met, and facilitating effective communication between clients and internal teams. - Serve as the primary point of contact for assigned client accounts, maintaining regular communication and providing exceptional service. - Understand client goals and objectives to deliver tailored solutions that meet their needs. - Develop strong relationships with clients to build loyalty and trust. - Manage the execution of projects and ensure alignment with client expectations and requirements. - Monitor account performance and initiate regular check-ins to assess satisfaction and identify up-sell opportunities. - Collaborate with internal teams to ensure successful implementation and resolution of client issues. - Prepare and present reports that detail account activity, performance, and recommendations for improvement. Qualifications - Bachelor's degree in Business, Marketing, or a related field preferred. - 3+ years of experience in account management, client relations, or a similar role. - Excellent communication skills, both verbal and written, with a talent for building rapport. - Strong organizational skills and the ability to handle multiple accounts effectively. - Proficiency in CRM software and other business tools. - A results-oriented mindset with a focus on client satisfaction and retention. - Ability to work independently in a remote environment while collaborating with a diverse team. Benefits - Comfortable working U.S. hours - Remote work from home

• Consistently prospect your book to find opportunities to upsell and upgrade. • Develop a deep understanding of your customer pool. • Deeply understand and communicate product features, product positioning and the value proposition for customers • Perform live demos of new features and create sharable recordings • Communicate product updates, enhancements, and industry insights to clients • Provide customer support where needed to overcome objections for renewals and upgrades • Introduce customers to the referral program and build customer advocates. • Assist with inbound support channels

• Drive targeted sales campaigns for relevant use cases/industries for the Digital Product Passport DPP. • Build and maintain a strong sales pipeline of B2B opportunities directly and with our partner ECO-System. • Lead the initiation and execution of commercial agreements with enterprise clients, consortia, and public institutions, and deliver on assigned sales quota. • Work with strategic partners across industries in cooperation with our partner management to drive Spherity’s DPP Projects. • Collaborate with product and tech teams to align market needs with product development. • Monitor trends in digital identity, SSI, and EU regulatory frameworks (e.g., eIDAS 2.0, EU Business Wallet). • Monitor important customer projects.

• Proactively identify, target, and secure new business opportunities by building and managing a strong, qualified pipeline through strategic prospecting and networking • Establish and develop relationships with key decision-makers, effectively opening doors and positioning the company as a trusted partner from the outset • Lead the full sales cycle end-to-end: from initial outreach and needs analysis to proposal development, negotiation, and deal closure • Convert new clients into long-term business by delivering value-driven solutions and continuously expanding accounts through upselling and cross-selling opportunities • Leverage market insights, industry trends, and competitive intelligence to refine business development strategies and uncover new growth areas • Collaborate cross-functionally to design and deliver compelling, commercially sound solutions that support client acquisition and revenue expansion • Drive strategic initiatives, partnerships, and market-facing activities - including industry events and networking - to increase visibility, generate leads, and access new segments.