• First point of contact for managing well-known key accounts in all sales-related matters • Acquisition of potential new customers in the cleanroom sector (pharmaceuticals, life sciences, semiconductors, etc.) • Implement a generalist sales and consulting approach to ensure and optimize long-term customer satisfaction based on individual customer needs • Present services including cleanroom garments (decontamination, sterilization), cleanroom cleaning, on-site service, cleanroom training, consumables, and closely collaborate with the respective specialists • Long-term relationship management for A/B customers as the one-face-to-the-customer and identifying and leveraging opportunities (up-/cross-selling) • Handle customer inquiries and projects from the initial call through to contract conclusion • Close coordination with experts from laundry and cleaning services, as well as customer and sales support

Role Description ReWorks Solutions is looking for a motivated and detail-oriented Account Manager to enhance our client relationships and drive business growth. You will play a crucial role in managing a portfolio of clients, ensuring their needs are met, and facilitating effective communication between clients and internal teams. - Serve as the primary point of contact for assigned client accounts, maintaining regular communication and providing exceptional service. - Understand client goals and objectives to deliver tailored solutions that meet their needs. - Develop strong relationships with clients to build loyalty and trust. - Manage the execution of projects and ensure alignment with client expectations and requirements. - Monitor account performance and initiate regular check-ins to assess satisfaction and identify up-sell opportunities. - Collaborate with internal teams to ensure successful implementation and resolution of client issues. - Prepare and present reports that detail account activity, performance, and recommendations for improvement. Qualifications - Bachelor's degree in Business, Marketing, or a related field preferred. - 3+ years of experience in account management, client relations, or a similar role. - Excellent communication skills, both verbal and written, with a talent for building rapport. - Strong organizational skills and the ability to handle multiple accounts effectively. - Proficiency in CRM software and other business tools. - A results-oriented mindset with a focus on client satisfaction and retention. - Ability to work independently in a remote environment while collaborating with a diverse team. Benefits - Comfortable working U.S. hours - Remote work from home

• Consistently prospect your book to find opportunities to upsell and upgrade. • Develop a deep understanding of your customer pool. • Deeply understand and communicate product features, product positioning and the value proposition for customers • Perform live demos of new features and create sharable recordings • Communicate product updates, enhancements, and industry insights to clients • Provide customer support where needed to overcome objections for renewals and upgrades • Introduce customers to the referral program and build customer advocates. • Assist with inbound support channels

• Drive targeted sales campaigns for relevant use cases/industries for the Digital Product Passport DPP. • Build and maintain a strong sales pipeline of B2B opportunities directly and with our partner ECO-System. • Lead the initiation and execution of commercial agreements with enterprise clients, consortia, and public institutions, and deliver on assigned sales quota. • Work with strategic partners across industries in cooperation with our partner management to drive Spherity’s DPP Projects. • Collaborate with product and tech teams to align market needs with product development. • Monitor trends in digital identity, SSI, and EU regulatory frameworks (e.g., eIDAS 2.0, EU Business Wallet). • Monitor important customer projects.