• Own the architecture, development, and operation of scalable, secure, and fault-tolerant cloud services, with accountability for performance and reliability in production. • Drive technical design and architectural decisions for distributed systems, influencing patterns, standards, and long-term platform evolution. • Lead complex initiatives end-to-end, from design through deployment and ongoing optimization, ensuring alignment with business and technical priorities. • Build and scale cloud infrastructure using infrastructure-as-code (Terraform, Helm) and container orchestration (Kubernetes), improving system resilience and efficiency. • Advance cloud security and compliance practices, embedding secure design principles, IAM controls, and encryption into all layers of the platform. • Improve system observability and operational excellence, implementing robust monitoring, alerting, and incident response strategies. • Drive DevOps maturity, optimizing CI/CD pipelines and deployment strategies to support rapid, reliable delivery. • Collaborate cross-functionally with engineering, product, and security teams to define solutions and resolve complex system-level challenges. • Mentor and guide engineers, providing technical direction, code reviews, and support for skill development while raising the bar for engineering quality. • Continuously evaluate and adopt new technologies, making pragmatic decisions that improve system performance, scalability, and developer productivity.

ABOUT THE COALITION The Building Decarbonization Coalition (BDC) aligns critical stakeholders on a path to transform the nation’s buildings through clean energy, using policy, research, market development and public engagement. The BDC and its members are charting the course to eliminate fossil fuels in buildings to improve people’s health, cut climate and air pollution, prioritize high-road jobs, and ensure that our communities are more resilient to the impacts of climate change. The BDC is proud to be a leader in this conversation by organizing, engaging, and empowering a broad group of stakeholders united behind the common goal of eliminating fossil fuels from buildings. POSITION SUMMARY The demand for qualified contractors to install cold-climate heat pump technology is rising in Colorado. Increased incentives from public and private sources are encouraging end-users to invest in heat pump technology. The Colorado heating, ventilation, and air conditioning (HVAC) industry, consequently, has experienced an influx of services, resources, incentives and programs dedicated to guiding contractors and consumers through the growing landscape of resources. This expansion, however, also led to an overload of administrative requirements and disjointed resources, creating barriers to efficient adoption. To address these challenges, BDC created the Colorado Contractor Hub (in addition to other Contractor Hubs across the country) as part of a larger decarbonization initiative. The Contractor Hub is a streamlined resource for HVAC and home efficiency contractors to simplify the adoption of cold climate heat pump technology in their services. The Contractor Hub offers contractors a suite of free resources, provides a small business scaling program, and a training calendar. A team of “Contractor Agents” help contractors to navigate the Contractor Hub, rebate programs, and offer free tailored project management assistance to navigate the installation of cold-climate heat pump technologies (and related services). The Contractor Agents support contractors working in the rapidly growing cold-climate heat pump industry in Colorado. As front-line partners to our contractors, you’ll provide a wide range of specialized services, including, but not limited to, recruitment of contractors and marketing of the Hub, providing onboarding support, conduct AI model training for the Hub ChatBot, and guide contractors through rebate applications. The Contractor Engagement Agent will provide services that will include (but not be limited to): - Helping implement established program services aimed at recruiting, engaging, and retaining contractors, ensuring up to date information in the Contractor Hub’s customer platform (HubSpot); - Creating and collaborating to develop the Contractor Hub’s social media strategy and calendar for LinkedIn, Instagram, BlueSky, and other platforms as needed; - Helping design marketing and outreach materials, including graphics for Contractor Hub collateral, social media, and slide decks; and, - Socializing the Contractor Hub opportunity with key contractor stakeholder groups (e.g., meetings, in-person presentations, webinars, newsletter, etc.). The ideal candidate brings a blend of marketing expertise, technical knowledge, project management skills, and a customer service mindset. The Contractor Agent must be a self-starter with strong attention to detail, comfortable managing multiple contractor relationships at once, and adept at interpreting evolving incentive landscapes. The Contractor Engagement Agent will report to the Associate Director of Colorado Contractor Hub and collaborate with BDC teams such as the Project Management Office, Digital Products, Partnerships, and Finance. In addition, this role serves as a key go-between and source of truth for feedback on our tools, contractor engagement, and other areas, establishing a critical feedback loop. ESSENTIAL FUNCTIONS 1. Contractor Education - Socialize and deliver training and technical guidance on using the Contractor Hub and the Training Center, ensuring contractors can effectively navigate features, tools, and installation opportunities. - Develop and distribute educational and promotional materials focused on cold-climate heat pump systems, rebate eligibility, and financing options (e.g., newsletter, social media, and marketing materials). - Support contractors in identifying and accessing program opportunities, including available funding and incentives. 2. Contractor Engagement & Support - Provide responsive, hands-on support via email, chatbot, and phone to troubleshoot Contractor Hub enrollment issues and assist with rebate applications, and other inquiry tickets. - Offer guidance on training opportunities, industry trends, and approaches to remain competitive in the market. - Serve as a trusted advisor, walking contractors through complex processes such as application submissions and rebate collection. - Prioritize support for Small, Minority, Woman, and Disabled Veteran-owned (SMWDV) businesses when appropriate. 3. Project Management & Collaboration - Maintain comprehensive and up-to-date contractor records within customer relationship management system for accurate tracking and reporting (HubSpot). - Track key performance indicators, such as training reimbursements, AI Assistant utilization, and contractor satisfaction. - Work cross-functionally with BDC colleagues to provide insights and recommendations for our tools, using feedback loops and performance data. - Contribute to the preparation of reports and presentations for internal teams and external stakeholders. SKILLS & QUALIFICATIONS - 3+ years of experience in a marketing, customer relationship management, program management, or technical education role with contractors, vendors, trades, utilities, nonprofit, government, or mission-driven organizations. - Solid experience with CRM software, HubSpot required. - Experience with graphic design software like Photoshop, Canva, Figma, InDesign, and/or Adobe Creative Suite. - Understanding and experience working with rebate and incentive programs, HVAC projects, or other related building electrification experiences are a plus. - Customer service mindset rooted in trust, problem solving, agility, and continuous learning. - Experienced in cross-functional collaboration, coordinating with internal teams and external partners to align goals and maintain seamless communication. - Experience with tools such as Asana, Zoom, Slack, and Google Workspace. - Knowledge of Mixpanel, Builder.io, or AI tools are a plus. - Bilingual in English-Spanish (written and verbal), preferred. WORK ENVIRONMENT, SCHEDULE & TRAVEL This position will work remotely from their home and must be based in Colorado. Travel in and around the state will be required, respective of Covid-related health and safety guidelines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. This is a full-time salaried position with comprehensive benefits. Typical work hours are Monday through Friday, 9:00 AM to 5:00 PM. COMMITMENT TO EQUAL EMPLOYMENT The BDC values diversity in all its forms and is committed to an inclusive and transparent recruitment process. We recruit and hire without regard to race, color, national origin, ancestry, sex, gender, sexual orientation, sexual identity, age, religion, creed, disability (actual or perceived), medical condition including genetic characteristics, marital status, domestic partnership status, citizenship, military service, height, weight, HIV/AIDS status, or any other characteristic protected by state or federal law or local ordinance. Black, Indigenous, and people of color and people of diverse backgrounds are strongly encouraged to apply. COMPENSATION AND BENEFITS The salary range for this position is $90,000 per year commensurate with experience, plus a competitive benefits package including paid health insurance coverage, retirement benefits with company matching, unlimited flexible paid leave, 12 paid holidays, access to professional development resources, and much more. DISCLAIMER The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Staff Software Engineer, New Gaming Features San Francisco Bay Area or Remote (U.S.) Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. People come to Discord before, during, and after gaming, and we want to make that experience even better. Working directly with our developer partners and communities, we are building brand new ways for users on Discord to connect, engage and have a great time while gaming. We believe that gaming is better when playing with friends, and aim to provide the features and tooling for developers to help us enrich those experiences. This is also reflected in how we work! Our engineering culture values collaboration and building great teams. Come and join us! What You'll Be Doing - Design, build, and maintain features that help users connect and make friends through gaming on our platform, across desktop and mobile. - Engage with developers, game studios and other partners to find opportunities and address challenges towards providing a more rich experience for players while gaming and engaging with online communities. - Collaborate with Engineers, Designers, Product Owners, and Data Scientists to build engaging, fun, and trusted experiences, while experimenting and iterating on ideas that enhance user interactions. - Partner with our Content, Marketing and ML teams to improve ranking and discovery systems, enabling users to find meaningful connections and relevant content. - Build innovative features that help users discover new friendships and deepen existing ones, creating a trusted and welcoming environment. What you should have - You have 8+ years of experience as a software engineer. - You have experience with React/TS, Python or other modern programming languages. - You have a track-record of shipping incremental + delightful features that improve the overall user experience. - You are comfortable switching between different technical stacks and learning new ones. - You enjoy collaborating with product, design and other stakeholders. We don’t operate in silos, and you’ll be working closely with cross-functional peers. You should be able to express opinions and stay aligned. - You take a holistic approach to problem solving. You believe in solving a problem from first principles rather than simply shipping a solution. You learn from your mistakes and work through obstacles with the rest of the team. - You have experience leading projects, gathering requirements, supporting partners and mentoring others. You believe in ‘lead by example’ with regards to ownership, autonomy, quality and impact, and no problem is “not my problem”. - You are a Discord user and want to make the product better! Bonus Points - Experience working on a mobile native stack (iOS / Obj-C / Swift), Android (Java, Kotlin) - Experience integrating or deploying on Steam (or similar platforms) - Experience using Epic Games Online Services, Steamworks API, Playfab The US base salary range for this full-time position is $248,000 to $279,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Design, build, and maintain features that help users connect and make friends through gaming on our platform, across desktop and mobile.