Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Provides end-to-end support for customers looking to modify their current services and capitalizes/ focuses on generating new revenue or lines of business. Ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport as a product ambassador, while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries, such as illustrating value of our products, while engaging and building a consultative relationship with our customer. This includes but is not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being a strong advocate for our customers. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications, and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, eChat, email, or phone to both internal and external customers. Completes all required coursework and must progress to Level Two within 12 months of hire. Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales is uncapped. Career growth and progression plans Hours of Operation: 7am-midnight (est time) Monday-Saturday Sunday-closed Must be flexible to work any assigned shift. Job Description Core Responsibilities - Sales & Customer Engagement: Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions. - Customer Support & Relationship Building: Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities. Build positive, lasting relationships through transparent communication and accurate information. - Product & Process Expertise: Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality. - Professionalism & Integrity: Maintain a respectful, friendly, and professional demeanor. Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII). - Communication & Interpersonal Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations. - Adaptability & Growth Mindset: Operate effectively in a fast-paced, dynamic, and virtual environment. Show resilience under pressure and proactively engage in continuous learning through training, coaching, and team meetings. - Collaboration & Teamwork: Work closely with peers and cross-functional teams to achieve departmental goals and deliver a seamless customer experience. - Technical Proficiency: Navigate multiple systems efficiently, process transactions accurately, and utilize standard office tools (keyboard, mouse, headset) to maintain productivity. - Reliability & Flexibility: Maintain consistent and punctual attendance. Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities. - Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. Achieve established goals and metrics while contributing to team success. - Other Duties: Perform additional responsibilities as assigned to support business objectives. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Accountability, Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Etiquette, Self Motivation, Workplace Organization Compensation Base Pay: $16.00 Total Target Compensation (Base Pay plus Targeted Commission): $17.92 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education Some High School Coursework Certifications (if applicable) Relevant Work Experience 0-2 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients. Essential Functions for Customer Service Representative In addition to working as prescribed, specific responsibilities of this role include: - Responsible for consistently meeting production standards for inbound and outbound calls - Responsible for consistently meeting quality assurance standards. - Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer - Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems. - Protects customer information by keeping all information confidential. - Processes miscellaneous paperwork and documentation. - Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service - Schedules call backs as needed. - Be a collaborative team member. - Assist with additional tasks as assigned by supervisor or call center management. Minimum Requirements: Education/Experience/Certification Requirements - Excellent communication (written and oral) and interpersonal skills. - Strong organizational, multi-tasking, and time-management skills. - Must be detail oriented and able to follow through on issues to resolution. - Must be able to act both independently and as a team member. - High School Diploma or equivalent combination of education and relevant experience needed. Preferred Qualifications: - One year or more provide customer service support over the phone in remote setting. Why Join Our Team? If you join us, you will receive: - Work remotely with a work/life balance approach - Robust benefits offering, including 401(k) - Generous time off allotments - 10 paid holidays annually - Employer-paid short term disability and life insurance - Paid Parental Leave

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance. • Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary. • Conduct follow-ups to ensure all customer concerns are addressed and resolved. • Document customer interactions and resolutions in CharterUP’s proprietary software system. • Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes). • Build and maintain positive relationships with customers to ensure satisfaction and retention. • Educate customers on Department of Transportation (DOT) rules and regulations. • Collaborate with internal teams to ensure smooth and efficient customer experiences. • Maintain detailed and accurate records of customer interactions in Sprinklr.

This is a remote position. Position Summary: Whip is seeking a Customer Service Supervisor / Manager to lead and develop a high-performing, remote support team serving our rental car platform. This role will oversee agents based in Mexico City, ensuring consistent, high-quality customer experiences across inbound calls, SMS communication, and operational coordination (including towing and roadside support). This is a hands-on leadership role ideal for someone who thrives in fast-paced, operational environments and is comfortable managing both customer interactions and real-time logistics. Essential Duties and Responsibilities (include, but are not limited to the following): Team Leadership & Performance Management - Manage, coach, and develop a team of remote customer service agents - Monitor daily performance across calls, SMS, and case handling - Conduct regular 1:1s, QA reviews, and performance evaluations - Drive accountability around KPIs such as response time, resolution time, and customer satisfaction Customer Support Oversight - Ensure timely and effective handling of inbound calls and SMS conversations - Act as an escalation point for complex or high-risk customer issues - Maintain a high standard of professionalism and customer experience across all channels Dispatch & Vendor Coordination - Oversee communication with tow vendors and roadside assistance partners - Ensure timely dispatching and resolution of towing and roadside events - Troubleshoot breakdowns in vendor communication or service delivery Operations & Process Improvement - Identify workflow inefficiencies and implement process improvements - Help build and refine SOPs for customer service and dispatch operations - Partner with internal teams (claims, billing, fleet) to ensure seamless issue resolution Reporting & Accountability - Track and report on team performance metrics and operational KPIs - Use data to identify trends, gaps, and coaching opportunities - Ensure proper documentation and use of internal systems (CRM, spreadsheets, etc.) Qualifications Required: - 3+ years of experience in customer service, with at least 1–2 years in a supervisory or management role - Experience managing remote or offshore teams - Strong background in high-volume support environments (calls + messaging) - Experience with dispatching, logistics, or coordinating vendors (strong plus) - Highly organized with strong problem-solving and decision-making skills - Comfortable working with spreadsheets, CRM tools, and SMS platforms Skills and Abilities: - A proactive, hands-on leader who can operate independently - Strong communicator who can manage across cultures and time zones - Someone who thrives in ambiguity and can build structure where needed - Calm under pressure with strong escalation management skills - Process-oriented, but flexible enough for a fast-moving startup environment Work Environment: A typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment. Physical Demands: - Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time. - Manual dexterity to operate a typical desktop computing workstation. - Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack. Salary: $8.00 - $12.00 per hour (depending on experience)