• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience • Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner • Turn every customer into a happy customer! • Exchange ideas and solutions with your colleagues!

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience • Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner • Turn every customer into a happy customer! • Exchange ideas and solutions with your colleagues!

• Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary) • Provide accurate updates regarding orders, shipping, returns, and product-related concerns • Maintain a positive customer experience and ensure customer satisfaction • Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop • Assist in maintaining smooth day-to-day operations within the selling platforms • Escalate urgent issues or recurring customer concerns when necessary • Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests • Assist in monitoring fulfillment-related concerns and ensuring timely resolution • Communicate shipping or operational updates clearly to customers and the client • Work closely with the client to support daily operational tasks and customer-related processes • Assist with organizing information, tracking issues, and maintaining operational efficiency • Support additional administrative or operational tasks as needed

• Create and manage Google Ads campaigns for E-commerce products • Plan and launch Search, Shopping, Display, and Performance Max campaigns • Structure campaigns with proper ad groups, keywords, and product segmentation • Align campaigns with business goals and E-commerce marketing strategies • Monitor campaign performance daily or weekly • Optimize bids, keywords, audiences, and placements to increase sales • Improve click-through rate (CTR), conversion rate, and ROAS • Identify underperforming campaigns and implement improvements • Manage product listings via Google Merchant Center • Optimize product titles, descriptions, and feed attributes for better ad performance • Create product groups and segment campaigns by product type or category • Track conversions and campaign performance using Google Analytics • Prepare weekly or monthly performance reports • Analyze campaign data and provide actionable insights to increase revenue • Conduct A/B testing for ad creatives and landing pages • Identify opportunities for scaling profitable campaigns • Stay updated on Google Ads strategies and E-commerce trends