• Integrating Kontakt.io with hospital systems such as EHR/EMR, ADT, nurse call, staffing, and operational platforms • Supporting and validating integrations using APIs, HL7, FHIR, or other healthcare data exchange methods • Mapping real clinical workflows to system data flows and configurations • Partnering closely with Deployment Project Managers during implementation • Supporting deployment planning, integration testing, go-live, and stabilization • Participating in onsite or remote customer sessions as needed • Acting as a technical bridge between hospital IT, clinical stakeholders, and internal teams • Explaining integration behavior, limitations, and tradeoffs clearly and honestly • Helping customers understand how to operationalize integrations effectively • Diagnosing and resolving integration issues in production environments • Supporting post-deployment optimization and expansion use cases • Documenting integration patterns, risks, and best practices for scale • Providing grounded feedback to Product and Engineering based on field reality • Helping shape integration standards, tooling, and deployment playbooks • Improving repeatability and reducing deployment risk over time

• Develop strategy and execute programs that reduce energy and water consumption, carbon emissions, and costs across manufacturing facilities • Guide utilization of the UMAP platform across facilities • Collaborate with cross‑functional partners and evaluate technologies • Deliver scalable improvements in energy performance and sustainability outcomes • Serve as technical subject matter expert for utilities efficiencies, optimization, and carbon reduction initiatives • Develop and maintain engineering standards, specifications, guidelines, and best practices • Identify, evaluate, and apply emerging technologies and industry best practices • Promote efficiency improvements in various systems including lighting and water usage • Provide technical guidance, training, and mentoring to engineering, operations, and maintenance teams • Lead and support energy and carbon reduction projects • Conduct cost and benefit analysis for energy‑related needs • Track reduction initiative projects to support long‑term sustainability targets • Plan for metering expansion and support utility metering growth • Quantify energy savings, emissions reductions, and financial impacts of initiatives.

• Serve as the dedicated technical support point of contact for assigned strategic partners • Build trusted advisor relationships with partner Support and CX Success teams • Conduct regular sync meetings with partner support teams to review open issues and trends • Triage and manage escalated technical issues from partner support teams • Act as internal advocate to drive resolution of critical partner-reported issues • Coordinate with internal Engineering, QE, and Product teams to investigate complex technical problems • Provide advanced technical troubleshooting guidance for complex device, connectivity, and integration issues • Develop and maintain partner-specific troubleshooting guides and known issue documentation • Deliver product training and technical deep dives to partner support teams for new product launches

• Document business requirements and configuration designs • Execute queries to support metrics, reporting, and analysis • Provide production and triage support to help resolve system issues • Assist with ongoing configuration and system support initiatives