Arlo Technologies, Inc. logo
Arlo Technologies, Inc.

Home security made simple.

Partner Support Escalation Engineer – Contract

EngineerEngineerOtherRemoteSeniorTeam 201-500Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

116 days ago

Salary

$95K - $115K / year

Seniority

Senior

Job Description

Partner Support Escalation Engineer – Contract

Arlo Technologies, Inc.

• Serve as the dedicated technical support point of contact for assigned strategic partners • Build trusted advisor relationships with partner Support and CX Success teams • Conduct regular sync meetings with partner support teams to review open issues and trends • Triage and manage escalated technical issues from partner support teams • Act as internal advocate to drive resolution of critical partner-reported issues • Coordinate with internal Engineering, QE, and Product teams to investigate complex technical problems • Provide advanced technical troubleshooting guidance for complex device, connectivity, and integration issues • Develop and maintain partner-specific troubleshooting guides and known issue documentation • Deliver product training and technical deep dives to partner support teams for new product launches

Job Requirements

  • 3+ years in partner engineering, solutions engineering, technical account management, or senior technical support
  • Fluent English (C1 preferred); additional languages a plus for global partner coverage
  • Degree in Computer Science, Engineering, or related technical field (or equivalent experience)
  • Deep understanding of IoT device troubleshooting (connectivity, firmware, cloud services)
  • Knowledge of cloud platforms (AWS, GCP, Azure) and microservices architectures
  • Strong knowledge of networking concepts (Wi-Fi, IP addressing, NAT, firewalls, DNS, port forwarding)
  • Experience troubleshooting mobile app issues on iOS and Android platforms
  • Proficiency with log analysis and monitoring tools (Splunk, Datadog, AWS CloudWatch, or similar)
  • Experience with ticketing and collaboration tools (Jira, Confluence, Salesforce)

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

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