• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.

• Prospecting new and growing existing accounts using a consultative selling approach • Build strong customer relationships by understanding customer needs and aligning them with Rehrig Pacific solutions • Present, promote, and sell products and solutions using a consultative sales approach to both existing and prospective customers • Perform Return on Investment (ROI) analyses for current and potential customers • Serve as the primary contact for SMB accounts, securing long-term commitments and revenue growth • Conduct outreach to new prospects through cold calling and other lead-generation activities • Lead customer negotiations and support pricing strategy development • Resolve customer issues promptly to ensure maximum satisfaction • Utilize sales tools including Salesforce, Gong, and LinkedIn to effectively manage the territory and sales pipeline • Drive new business opportunities across the Rehrig portfolio, with a focus on QTEK pallet solutions • Achieve assigned sales targets and key performance outcomes within the territory • Analyze market potential, track results, and monitor territory status • Communicate and quantify the financial value of Rehrig Pacific products and services • Differentiate Rehrig Pacific solutions by monetizing and translating their value for customers • Partner with the Director of Sales and cross-functional teams to meet broader sales objectives • Provide regular reporting on customer needs, issues, competitive activity, and opportunities for new products or services • Build and maintain strong relationships with key decision makers and influencers at all organizational levels • Develop and deliver compelling presentations tailored to customer challenges and aligned to solution value • Collaborate with Directors, Solution Specialists, and National Account Managers to grow new and existing SMB accounts • Work with Accounts Receivable to optimize receivables and mitigate risk of bad debt • Utilize the Account Services team to deliver product information, pricing, references, and other materials to customers • Coordinate with SDRs to secure high-quality appointments with new prospects • Submit sales activity, forecasts, and update reports as required by the Sales Manager • Participate in trade shows and maintain an active presence in industry associations within the territory • Stay current on products, industry trends, and technical knowledge; share market and competitor insights with internal stakeholders • Understand and communicate Rehrig Pacific's unique solutions using the company’s sales model to maximize customer value • Develop familiarity with the New Product Development (NPD) process • Attend required training sessions, including Value Engineering (VE) and other professional development programs.

• Find and develop relationships with new partners, such as other VC firms, accelerators, and investor groups • Manage day-to-day communication with all partners • Plan and run co-marketing activities like webinars, online events, and content collaborations • Track and report on the success of partnership activities and leads generated • Engage with relevant online and offline communities to build brand awareness and connect with potential partners • Create and update sales materials, including presentations, pitch decks, and information sheets • Develop and test new content, including case studies, newsletter, and lead magnets, to attract leads

• Drive client success through cross-functional coordination • Architect and refine launch processes for airline partners • Lead strategy sessions and deliver data-driven insights • Facilitate advanced platform training for new users • Manage timelines, risks, and requirements across complex product workstreams