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Patch Management Made Easy
Account Manager, SMB
Location
Ireland
Posted
75 days ago
Salary
€53K - €65K / year
Seniority
Senior
Job Description
Account Manager, SMB
Patch My PC
• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.
Job Requirements
- 5+ years of experience in customer-facing B2B software sales, ideally focused on SMB
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset; open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
Benefits
- Internet Stipend
- Pension: 200% match up to 10%
- Death In Service & Income Protection
- Health & Wellness Benefit
- Annual Leave
- Holiday Days
- Volunteer Days
- Sick Leave
- Bereavement Leave
- Tuition Reimbursement
- Charitable Donation
- Matching Gym & Fitness Reimbursement
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