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Patch My PC logo
Patch My PC

Patch Management Made Easy

Account Manager, SMB

Location

Ireland

Posted

75 days ago

Salary

€53K - €65K / year

Seniority

Senior

5 yrs expEnglish

Job Description

Account Manager, SMB

Patch My PC

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.

Job Requirements

  • 5+ years of experience in customer-facing B2B software sales, ideally focused on SMB
  • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
  • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
  • Excellent communication, negotiation, and stakeholder management skills
  • A growth mindset; open to feedback, quick to adapt, and always looking to improve
  • Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Benefits

  • Internet Stipend
  • Pension: 200% match up to 10%
  • Death In Service & Income Protection
  • Health & Wellness Benefit
  • Annual Leave
  • Holiday Days
  • Volunteer Days
  • Sick Leave
  • Bereavement Leave
  • Tuition Reimbursement
  • Charitable Donation
  • Matching Gym & Fitness Reimbursement

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