• Own and lead core people programs end to end from design through rollout, adoption, and ongoing optimization. This includes onboarding, performance management cycles, career development, and manager enablement. • Own and evolve our People Operations infrastructure: Design, implement, and continuously improve the systems, processes, policies, and documentation that underpin every stage of the employee lifecycle, with a strong lens on equity and inclusion. • Drive operational excellence across People tools and systems: Own our HRIS and supporting tools (configuration, data integrity, workflows, and dashboards), identifying automation opportunities and ensuring our tech stack works as hard as we do. • Turn strategy into process: Take high-level People priorities and translate them into well-scoped, well-executed operational programs that scale with the business. • Use data to lead: Track, analyze, and synthesize people metrics and trends (engagement, retention, performance, DEI) to surface insights and recommend meaningful action. • Act as a change management leader: Champion and communicate process and policy changes across the organization, ensuring smooth adoption at every level. • Serve as a functional mentor and force multiplier: Provide guidance, coaching, and thought partnership to colleagues and cross-functional stakeholders. • Partner with leadership to develop and execute against the broader People strategy, connecting day-to-day operations to long-term organizational goals. • Monitor employment law compliance at the federal, state, and local levels, proactively reviewing and updating policies and practices to keep us ahead of the curve. • Help prepare and present People metrics reports for senior leadership, connecting data to business outcomes and informing strategic decisions. • Stay up to date on industry trends and bring forward-thinking recommendations to improve our programs, policies, and practices.

• Serve as the primary People partner to leadership and employees • Partner with executive stakeholders to define, execute, and track Knack’s People strategy • Advise leadership on organizational design, team effectiveness, and scaling best practices • Own and evolve performance management processes, including goal-setting, feedback, and review cycles • Coach managers on performance management, employee development, and navigating complex team dynamics • Support and manage employee relations issues with sound judgment and discretion • Design and refine hiring processes to ensure an efficient, high-quality candidate experience and alignment with company values • Partner with hiring managers and our Operations Associate on recruiting and hiring • Proactively engage with employees across the company to maintain a strong pulse on engagement, morale, and organizational health — surfacing insights and themes to leadership and recommending actions • Build and implement scalable programs such as 90-day onboarding and new manager training • Lead initiatives that strengthen employee engagement, retention, and overall company culture

• Design and own all core HR processes end-to-end: onboarding, offboarding, contracts, HRIS, benefits, compliance • Lead HRIS migration, evaluate, select, and implement a suitable system • Create structures for a remote-first, international team • Review and update company policies and guide managers on ER topics • Handle labor laws, audits to ensure legal compliance • Analyze company needs, select tools, and create new processes • Automate daily work, enabling focus on people • Use AI effectively in daily operations • Build clean data foundations and create useful reports for leadership • Be the go-to person for the entire employee lifecycle • Design an attractive employee experience

• As the first People Operations & Experience Manager at Synera, you will join Celine, Ivanna, and Reka on our People & Culture team. • You will build the systems, tools, and frameworks that enable everyone to deliver an excellent employee experience—treating employees as the customers of a product you continuously improve. • You’ll know when to set the process document aside and be present for someone. • If you thrive on balancing multiple priorities, enjoy creating efficient solutions and automations, love building scalable systems, and genuinely care about the employee experience, this is the role for you. • You review last month’s onboarding feedback, identify a friction point in the IT handover for US colleagues, and redesign it to run without P&C involvement. • You share your focus areas and flag items needing input in the weekly P&C meeting. • You make time for a thoughtful goodbye with a departing colleague, and handle a last-minute A1 certificate request within the hour. • You verify Personio payroll data for approval and help promote employee benefits.