• Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base • Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale • Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live • Track and report on activation rates, identify bottlenecks, and drive continuous improvement • Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows • Partner with other customer facing teams to embed payments into customer habits and workflows • Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use • Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team • Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations • Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing • Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently • Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions • Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process • Provide deal-level input on payment-related questions and customer readiness • Synthesize customer feedback and field observations into structured, actionable input for the product team • Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities

• Lead and manage IT Service Management (ITSM) processes, including incident, change, and problem management. • Translate strategic directives into operational execution across cross-functional teams. • Monitor and analyze KPI dashboards to identify performance bottlenecks and priorities. • Drive process optimizations and continuous improvement initiatives. • Build and maintain strong relationships with internal and external stakeholders. • Ensure service delivery and adherence to project deadlines. • Own operational risks and opportunities, including financial performance. • Support onboarding of new team members through documentation.

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We’re looking for an experienced Operations Associate for our Insurance Operations team who is passionate about improving the landscape for mental healthcare. You’ll play an essential role in ensuring that our credentialing team has the appropriate technological infrastructure in place to grow our provider base, get our providers in-network with the insurance companies, and obtain reimbursement for services to enable continued engagement and growth. You’ll thrive in this role if you love learning new software to enhance productivity and figuring out how to automate processes that are tedious and manual. As you get to know our internal systems better, you’ll have the opportunity to expand your impact into different areas of the business, and you’ll eventually become the go-to person for a myriad of responsibilities. In this role, you will primarily be responsible for building and maintaining systems for submitting our insurance applications and rosters. This will involve researching, planning, and scoping out the process, implementing the protocol for our Credentialing Assistants to follow, and building out metrics to help track the success of our operations. This will require great communication skills as well as an eye for detail and organization in order to manage the process from start to finish. What You’ll Do: - Build and maintain automated workflows to keep our processes running smoothly. You may do this yourself or you may work with our Engineering team to help them develop and implement high-value features for our platform. This work will directly impact our ability to expand access to care nationally! - Design and execute complex analyses to support decision making within Insurance Operations and across departments at Grow. - Own and monitor metrics that track the health of our Insurance Operations. You’ll be responsible for identifying problems that may arise in our processes then working towards a solution. - Collaborate closely with our Growth, Customer Support, and Technology teams to ensure stellar operational performance and service while we scale. You’ll Be a Good Fit If You Are: - A Problem Solver. You’re able to identify business challenges based on metrics and analyses, and you’re ready to recommend solutions to improve business processes. - Mission-Driven. You’re here to change the world, and you’re always connecting your work back to the importance of the Grow Therapy mission. - Agile. You thrive in a fast-paced, unpredictable environment, and you’re able to pivot as new priorities emerge. - A Team Player. You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement. - Technical Guru. You know your way around spreadsheets, and you’re able to write complex formulas and pivot tables. You should also have a command of SQL and intermediate experience with Java Script or Python. - Someone with previous experience with HubSpot, Workato, and/or other automation tools is a bonus, but we prioritize capability over experience and are excited to invest in your professional growth. If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is - Hybrid Commitment: $114,000-$133,000 USD Annually - Fully Remote Commitment: $95,000–$111,000 USD Annually This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites). Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

• Du orientierst dich an der Produktstrategie, leitest daraus präzise Ziele und Problemräume ab und sorgst für Transparenz und Ausrichtung im Team. • Du führst kontinuierliche Product Discovery (Research, Hypothesen, Experimente) durch, priorisierst entlang von Kundennutzen, Business Value und Risiko und triffst belastbare Entscheidungen. • Du nimmst Anforderungen proaktiv und strukturiert auf, pflegst einen wertorientierten Backlog und planst iterative Releases gemeinsam mit Engineering und, Design und Stakeholdern. • Du hinterfragst kontinuierlich die Arbeitsweise im Team und bringst Prozessverbesserungen (z.B. durch Automatisierung oder KI Tools) proaktiv ein. • Du moderierst Problemräume statt Lösungswünsche, steuerst Erwartungen und machst Strategie, Fortschritt und Risiken klar und nachvollziehbar. • Du definierst KPI Ziele (Outcomes statt Output), stellst Wirkungsmessung sicher und verantwortest den Erfolg deiner Initiativen inklusive Review & Kurskorrektur.