Who We Are At Frontline Performance Group (FPG), we help hospitality and automotive brands improve performance where it matters most, at the front line. With more than 30 years of experience, our team combines industry expertise with proprietary technology to drive measurable revenue and service outcomes. Our platform, IN-Gauge, is used by over 60,000 users across 100+ countries. Behind every successful implementation is a strong technical foundation, clean data, reliable integrations, and a team that knows how to make complex systems work seamlessly together. We are collaborative, hands-on, and focused on continuous improvement. The Role We are looking for a Technical Implementation Consultant who can take ownership of the technical side of client implementations, with a strong focus on data integration, system connectivity, and data reliability. This role is ideal for someone who enjoys working at the intersection of data, APIs, and customer-facing delivery. You will partner closely with client technical teams to ensure data flows correctly into IN-Gauge and supports real-time insights from day one. What You’ll Do Data Integration & Pipeline Development - Design and configure data pipelines from systems such as PMS, POS, and other enterprise platforms - Execute data extraction using ETL/ELT methodologies - Work with data warehouses and storage solutions (S3, Redshift, Snowflake, etc.) - Normalize and map client data into standardized schemas - Support both batch and real-time data processing where needed API & System Connectivity - Integrate client systems via REST APIs, webhooks, and file-based transfers - Configure authentication (OAuth, API keys, tokens) - Troubleshoot data discrepancies, pipeline issues, and connectivity challenges - Document integration workflows and technical configurations Client-Facing Technical Delivery - Act as the primary technical contact during implementation - Lead technical discovery sessions to understand client systems and data environments - Collaborate with client IT teams to establish secure, reliable integrations - Provide guidance and training on data flows and troubleshooting Quality Assurance & Handoff - Validate data accuracy, completeness, and performance - Monitor early-stage data quality and pipeline reliability - Document configurations, known issues, and operational considerations - Ensure a smooth transition to Customer Success and Support teams What Success Looks Like - Data pipelines are reliable, accurate, and stable from go-live - Integrations are completed on time with clear documentation - Clients understand their data and trust its accuracy - Minimal post-implementation technical issues or escalations Who You Are You are a technically strong implementation professional who understands how data moves between systems. You’re comfortable working with APIs, troubleshooting issues, and collaborating directly with both technical and non-technical stakeholders. You may come from a background such as: - Technical Implementation Consultant or Integration Specialist - Data Engineer or ETL Developer - Solutions Engineer or Professional Services Engineer - Any similar role involving system integrations and data pipelines Qualifications Required - Experience with data pipelines and ETL/ELT processes - Working knowledge of APIs (REST, webhooks, authentication methods) - Familiarity with data warehouses or storage solutions (S3, Redshift, Snowflake, or similar) - Understanding of data modeling, normalization, and schema design - Experience with batch processing or event-driven systems Preferred - Experience implementing hospitality software (SaaS, POS, PMS, or similar) - Experience working with systems like Opera, Infor, Toast, MICROS, or Aloha - SQL skills for data validation and troubleshooting - Exposure to real-time streaming technologies (Kafka, Kinesis, or similar) - Familiarity with monitoring and alerting tools Skills - Strong communication skills across technical and non-technical audiences - Ability to manage multiple implementations at once - Structured, problem-solving mindset - Comfortable working independently in a remote environment COMPENSATION Base Salary: $80,000 - $90,000 BENEFITS FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below. Benefits effective date: 1st day of the month following date of hire - Employer contribution toward company-sponsored health plans - Dental & Vision plans offered - Employer-paid Short-term Disability & Long-term Disability - Employer-paid Life Insurance Policy ($100,000) - Employer-paid Accidental Death & Dismemberment Policy ($100,000) - 401K participation with 4% Employer Matching Contribution - Paid Time Off and annual holiday closure - Parental Leave (Maternity, Paternity, and Adoption Leaves

Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.  The Manager, Implementation (Registration) is responsible for: People Leadership & Talent Development - Inspect key performance metrics and provide coaching, feedback, and career development guidance. - Recruit, hire, onboard, and develop Implementation Specialists. - Partner with leadership and HR on employee relations, 1:1s, performance management, and reviews. - Foster an inclusive, collaborative, and high-performing team culture. - Establish clear ownership for onboarding tasks and ensure teams have the tools to succeed. Operational Leadership & Delivery - Oversee daily workflow across all activation processes, providing technical guidance and support. - Lead activation projects from planning through completion, ensuring timelines, milestones, and quality standards are met. - Serve as the primary escalation point for complex activation issues, delivering strategic solutions. - Lead and manage the onboarding and activation lifecycle for Enterprise clients from contract execution through go-live and post-activation processing. - Own and manage a portion of Enterprise accounts within the pipeline to drive volume and achieve annual activation goals. - Participate in the planning and execution of custom Enterprise onboarding initiatives, including webinars, client communications, and structured activation plans. Cross-Functional & Stakeholder Collaboration - Partner with internal and external stakeholders to manage scope changes, mitigate risk, and resolve escalations. - Collaborate closely with Product, Technology, and Customer Success to ensure smooth implementations and transitions. - Work cross-functionally with Sales, Support, Creative, Sales Operations, and Account Management teams. Process Improvement & Scalability - Create, refine, and document departmental processes to improve consistency and scalability. - Expand and standardize best practices for transitions from Sales to Activation and from Activation to Support and Account Management. - Create and improve departmental processes to support the consistency and scalability of our international expansion. Executive Communication & Reporting - Present team performance metrics, initiatives, and projects to Senior Leadership. - Lead and present in team and company-wide meetings. General Management - Perform additional responsibilities as needed to support business objectives. Qualifications Basic Qualifications - Bachelor’s degree and/or 3+ years of experience in software implementation, project management, or related field. - Demonstrated ability to balance conflicting priorities, update, track and analyze team metrics and progress for each team member. Desired Qualifications - An enthusiastic, hands-on, influential leader with exceptional written and verbal communication skills. - Outstanding attention to detail - Demonstrated ability to multi-task with consistent and timely follow-through. - Previous experience in a SaaS business and familiarity with the SportsEngine suite of products. - Results-oriented with strong organizational, leadership, and problem-solving skills. - Previous experience in a managerial or leadership role, preferred. - Commitment to ensuring on-time delivery and onboarding completion. - Ability to proactively communicate onboarding status, issues, and risks to Senior Management. - Demonstrated interpersonal skills including collaboration with other SportsEngine teams. - Demonstrated strong analytical, planning, and organizational skills with an ability to manage competing demands. - Demonstrated knowledge and understanding of business needs. - Demonstrated ability to establish and maintain high levels of team trust and confidence. Additional Requirements - Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-VERSANT worksite, most commonly an employee’s residence. - Willingness to work evenings, weekends, and holidays as needed during critical projects. - Ability to be “on-call” during major implementations. - Ability to travel as needed - This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. - Salary Range: $85,000 - $90,000 + Bonus Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means. - Business Segment: Digital Platforms & Ventures - Compensation: USD 85000 - USD 90000 - yearly

• Implement and configure Active Roles in enterprise environments • Support requirements workshops and translate outcomes into actionable configuration and delivery tasks • Build and validate integrations (AD, LDAP, APIs, basic infrastructure dependencies) • Execute testing, troubleshooting, and operational readiness steps • Produce clear handover documentation and run knowledge transfer sessions • Contribute to reusable assets, accelerators, and continuous improvement of delivery quality

• Oversee a portfolio of iQueue for Inpatient Flow customer implementations, ensuring delivery aligns with quarterly and annual forecasts while meeting quality, timeline, and revenue commitments • Lead, develop, and scale a team of delivery professionals - including Project Managers, Workflow Specialists, Data, and Configuration resources to deliver a consistent, high-quality onboarding experience while mentoring the next generation of leadership within the team. • Build and maintain strong relationships with executive stakeholders, defining success criteria for both initial implementations and long-term customer partnerships • Operate as the senior-level escalation point for all stakeholders, showing deep knowledge and problem solving capabilities ranging from Clinical and operational Workflows to data design including EHRs, workforce management systems, and data integration. • Partner closely with Sales during late-stage deals and handoffs to ensure clear alignment on customer goals, scope, and delivery strategy from the outset • Provide strategic oversight across engagements, ensuring delivery standards, resource planning, and execution approaches drive successful outcomes • Continuously evolve delivery methodologies, frameworks, and tools to improve quality, scalability, and time-to-value • Partner with Customer Success, Product, Sales, and Engineering to ensure seamless transitions, strong customer outcomes, and be the voice of the customer as it pertains to delivering world-class implementation capabilities. • Drive forecasting accuracy, resource planning, utilization, and backlog management to support predictable revenue realization and efficient delivery operations