• Oversee a portfolio of iQueue for Inpatient Flow customer implementations, ensuring delivery aligns with quarterly and annual forecasts while meeting quality, timeline, and revenue commitments • Lead, develop, and scale a team of delivery professionals - including Project Managers, Workflow Specialists, Data, and Configuration resources to deliver a consistent, high-quality onboarding experience while mentoring the next generation of leadership within the team. • Build and maintain strong relationships with executive stakeholders, defining success criteria for both initial implementations and long-term customer partnerships • Operate as the senior-level escalation point for all stakeholders, showing deep knowledge and problem solving capabilities ranging from Clinical and operational Workflows to data design including EHRs, workforce management systems, and data integration. • Partner closely with Sales during late-stage deals and handoffs to ensure clear alignment on customer goals, scope, and delivery strategy from the outset • Provide strategic oversight across engagements, ensuring delivery standards, resource planning, and execution approaches drive successful outcomes • Continuously evolve delivery methodologies, frameworks, and tools to improve quality, scalability, and time-to-value • Partner with Customer Success, Product, Sales, and Engineering to ensure seamless transitions, strong customer outcomes, and be the voice of the customer as it pertains to delivering world-class implementation capabilities. • Drive forecasting accuracy, resource planning, utilization, and backlog management to support predictable revenue realization and efficient delivery operations

🚀 Welcome to your Kenjo application journey 🚀 Wait, who’s Kenjo? A bunch of entrepreneurial dreamers, who really think they can create a better world. Does that sound too crazy? Kenjo is an innovative all-in-one HR Software that makes the lives of employees, teams, and HR better and easier. With Kenjo, HR teams can efficiently recruit candidates, manage everything from employee documents, on/off-boarding, time off, as well as employee pulse surveys and feedbacks to improve overall engagement. All this, so teams can have more time to focus on the most important asset of every company, its people. 💥Our vision is to improve the relationship between employees and employers. 💥Essentially make people get up in the morning looking forward to contributing to society How will you contribute to our mission? As a Implementation Manager (f/m/d*), you will be responsible for working directly with Kenjo’s customers to ensure their success implementing Kenjo, as a trusted advisor, helping their business grow. You will strive to deliver helpful and humanly support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Kenjo works. Through working closely with your team, you will be the voice of Kenjo and champion our customers’ needs that will strive to help build Kenjo Support a positive and inclusive environment for customers. Your main responsibilities are: - Develop a deep knowledge of the Kenjo platform to remove technical barriers for our customers and help them navigate with the variety of tools within Kenjo - Guide our newest customers from setting up Kenjo for the first time to go-live through 1:1 sessions and structured onboarding sequences - Partner and advocate first contact resolutions and take ownership of all customer queries throughout the implementation phase - Advice specific customer segments on upgrading and expansion paths throughout their journey with Kenjo - Become a Kenjo expert with the ability to answer any and all questions in regards to our platform in order to foster adoption and prevent customer churn - Gather customer feedback and pro-actively translate it into improvement opportunities for the Product, Marketing, Growth or Customer Success teams to drive customer satisfaction levels to a top-notch standard - Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues Can you be the next Kenjonita? To be successful at this position, we think you should be/ have: - German at C2 level and fluent English - 3+ years experience in customer implementation / support / success in the IT/SaaS industry or HR sector. - Excellent communication skills in both writing and speaking: Be professional and friendly - Confidence working with customer-related KPI such as TTV, NDR, FCR among others - A strong work ethic: commit to quality and deliver without supervision - Find creative problem solving fulfilling & challenging - A knack for explaining tech to non-tech people with an unwavering positive attitude and a love for helping others succeed - A natural problem solver, who can think under pressure and flourishes in a fast-paced environment - A healthy sense of humor & the talent for out-of-the-box thinking (Almost) convinced? Ok, that is not all, we also offer: - Great offices located in Berlin and Madrid - Home office/ Remote flexibility - Lots of ownership and space to grow - Challenging environment - Frequent feedback - Clear goal setting - Learning and development budget - Team buildings and activities Our guiding principles: 🌟We are honest about who we are and convince customers through our vision & product 🌟Our values tell us how to make decisions on a daily basis. Excellence over quick and dirty, authenticity over fake it til you make it, generosity over stinginess. 🌟Results are important. They bring the resources which allow us to do what we are doing. We believe though that it’s worth nothing, if we don’t do it positively and treat each other with dignity, love, and respect. 🌟We truly believe in equal chances for everybody and think that diversity is one main strength of our team P.S If this sounds interesting, please feel free to apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table.We'd love to hear from you!

Role Description To be added Qualifications - Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Requirements - All offers are subject to satisfactory vetting and reference checks. - Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required. - This role may require a higher clearance such as SC and NPPV + SC Clearance (or be able to apply for this level of clearance). Benefits - Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost). - 25 days paid holiday with the option to buy/sell. - 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost). - A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%. - A fantastic selection of flexible benefits to suit your individual needs. - Invaluable employee assistance programme which can help in every area of your life. Company Description We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. - Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. - We work with governments, hospitals, police forces, housing providers, local authorities and more. - We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. - The more we do, the more our customers can do for others. And together, we make a world of difference.

Este es un puesto de trabajo remoto. We are looking for an AI & CRM Implementation Specialist responsible for the execution, configuration, and optimization of CRM systems and AI-powered tools. This is a highly hands-on role focused on building, maintaining, and improving the PatientX Hub (based on Go High Level). The ideal candidate will translate business needs into workflows, automations, and functional integrations, ensuring efficient and reliable system performance. This position is ideal for someone detail-oriented, technical, and proactive, who enjoys building, testing, troubleshooting, and continuously improving systems in a dynamic environment. Key Responsibilities Build, implement, and maintain workflows, automations, pipelines, and campaigns in Go High Level Configure CRM systems for internal use and client projects Implement AI tools and automation solutions based on defined strategies Continuously optimize system performance and efficiency Diagnose and resolve technical issues related to CRM, automations, and integrations Integrate the CRM with websites, marketing tools, and third-party platforms Ensure data accuracy, tracking, and system organization Test workflows, automations, and integrations before deployment Follow SOPs and contribute to process documentation Stay up to date with CRM platforms, AI tools, and automation best practices Support the internal team by implementing system changes and improvements Perform ongoing system maintenance and cleanup Requisitos Requirements 2–4+ years of experience working with CRM or marketing automation platforms Experience with Go High Level (preferred) or similar CRMs such as HubSpot Experience building workflows, automations, and integrations Familiarity with AI tools and automation solutions Basic knowledge of APIs, webhooks, and integrations High attention to detail and strong organizational skills Ability to work independently and follow instructions Strong problem-solving skills Good communication and teamwork abilities Nice to Have Experience with JavaScript, Python, or scripting Degree in Systems Engineering, Computer Science, or related fields