• Travel to various locations for the on-site installation and tear-down of custom interior/exterior builds (Walls, Columns, Valences, Flooring, Drink Rails, etc.) • Assemble, install, and teardown of all signage (Fabricated signs, Floating Signs, Gable Wraps, etc.) • Build temporary structures, lift heavy objects, dig holes and climb ladders • Unload and haul material/product from trailers to designated install location following safety guidelines • Communicate daily progress with Field Operations Supervisors & Leads and report any concerns that may arise • Secure and maintain overall appearance and quality of custom-installed materials. Present SSE in a professional and courteous manner at all times, in all work locations • Builds positive relationships with all vendors encountered at events • Provides feedback: what works well, what needs adjusting & ideas for improvement • Assists other SSE Field Operations staff as needed • Performs other related duties as assigned

• Deliver exceptional client service on a day-to-day basis, building and maintaining strong customer relationships • Serve as the primary point of contact for client consultations, ensuring solutions are delivered with courtesy, empathy, and professionalism • Recommend and deliver tailored solutions to customers, ensuring quality and timeliness of service • Ensure client retention by actively supporting Sales and Customer Success teams • Collaborate with internal stakeholders on client meetings, presentations, and strategic projects • Create and manage large-scale feature rollouts across multiple client sites • Serve as a point of escalation for complex customer issues, offering expert knowledge for swift and effective resolutions

• Be the first point of contact for colleagues with IT questions and issues — helping them get back on track quickly and professionally. • Help welcome new employees by setting up their equipment and accounts, and assist with smooth off-boarding procedures. • Help maintain meeting rooms and shared equipment so everything works seamlessly during events and meetings. • Assist with tracking hardware and managing user access following best practices. • Create and update knowledge base articles so solutions are easy to find and reuse. • Get your hands on Azure cloud technologies — a great opportunity to grow your cloud skills in a real business setting.

• Provision & manage AWS: Design, deploy, and maintain VPCs, Lambda, RDS, S3, IAM using IaC (Terraform or CloudFormation). • CI/CD at scale: Build and optimize GitHub Actions pipelines for backend and frontend; enable zero‑downtime releases. • Containers & serverless: Operate ECS/Fargate and Lambda workloads with safe rollout strategies. • Observability: Implement production‑grade monitoring, logging, and alerting (CloudWatch, Prometheus, ELK or similar). • Automation: Script infra tasks, feature flagging, and environment provisioning. • Security: Enforce cloud security best practices across IAM, network segmentation, and secrets (SSM / Secrets Manager). • Data platform support: Support ETL jobs, Snowflake, and dbt workflows used by data/analytics. • Collaboration: Work with Engineering, Data, and QA; ship reliably using Notion and Linear for coordination.