• Be the first point of contact for colleagues with IT questions and issues — helping them get back on track quickly and professionally. • Help welcome new employees by setting up their equipment and accounts, and assist with smooth off-boarding procedures. • Help maintain meeting rooms and shared equipment so everything works seamlessly during events and meetings. • Assist with tracking hardware and managing user access following best practices. • Create and update knowledge base articles so solutions are easy to find and reuse. • Get your hands on Azure cloud technologies — a great opportunity to grow your cloud skills in a real business setting.

• Provision & manage AWS: Design, deploy, and maintain VPCs, Lambda, RDS, S3, IAM using IaC (Terraform or CloudFormation). • CI/CD at scale: Build and optimize GitHub Actions pipelines for backend and frontend; enable zero‑downtime releases. • Containers & serverless: Operate ECS/Fargate and Lambda workloads with safe rollout strategies. • Observability: Implement production‑grade monitoring, logging, and alerting (CloudWatch, Prometheus, ELK or similar). • Automation: Script infra tasks, feature flagging, and environment provisioning. • Security: Enforce cloud security best practices across IAM, network segmentation, and secrets (SSM / Secrets Manager). • Data platform support: Support ETL jobs, Snowflake, and dbt workflows used by data/analytics. • Collaboration: Work with Engineering, Data, and QA; ship reliably using Notion and Linear for coordination.

• Coordinate the migration to the commerce platform logic • Optimize all merchant-related services • Facilitate merchant workshops • Ensure structured communication with merchants

• Oversee the day-to-day operational functions of the practice, ensuring smooth processes and timely execution. • Lead adoption and management of practice management systems (e.g., MoneyGuide, CRM platforms, portfolio/trade tracking tools). • Ensure accurate processing of client-facing workflows, including account maintenance, money movement, and meeting preparation. • Monitor and improve operational processes that directly support advisor-client interactions. • Serve as a central resource for communication and accountability, ensuring tasks are completed and initiatives stay on track. • Assist with training and process rollouts, helping team members adapt to evolving systems and expectations. • Identify opportunities to improve the client and team experience through streamlined operations, automation, and best practices. • Maintain confidentiality, professionalism, and alignment with Ameriprise compliance and operational standards.