The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in ensuring processes run smoothly with high data integrity. You will be the core technical and administrative backbone for the Strategic Procurement team, executing essential Source-to-Contract (S2C) preparatory tasks within Workday Sourcing (WSS) and Icertis (CLM). Your meticulous work in Tender and Contract Administration ensures Category Managers can launch sourcing events efficiently, consistently, and compliantly, laying the foundation for all subsequent phases, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Populate WSS and CLM tools with initial base data, following procedures to prepare procurement activities. - Create new Projects and preliminary RFx Events in WSS for straightforward tenders and renegotiations. - Upload standard RFP documents, questionnaires, and pricing sheets based on templates. - Maintain and update standardized templates (WSS, CLM, and offline documents) to ensure the latest version is consistently used. - Initiate the process for securing Non-Disclosure Agreements (NDAs) via Icertis (CLM) for all invited suppliers prior to Tender launch. - Send initial supplier invites and manage simple, first-line account setup and login issues (before escalating to Workday Support). - Monitor and track "Intend to Bid" responses, execute follow-up communication with non-responders, and populate tools with latest data. - Follow established procedures to gather and prepare the latest data for key review meetings (MBRs, QBRs). - Maintain tender milestones in WSS to support accurate cycle time and compliance reporting. - Act as a first point of contact for routine, administrative support requests from Category Managers. - Initiate contract requests promptly after awards are completed. - Ensure templates, clauses, and metadata are filled consistently and accurately in the CLM system. - Track contracts through to signature, including timely supplier reminders and tracking/summarizing supplier comments on the contract draft for Category Manager review. What you’ll bring - Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related quantitative field preferred. - Experience: Minimum 3 years of experience in an administrative, procurement support, or data management role, ideally within a Source-to-Contract or Procure-to-Pay environment. - Technical Skills: Proven proficiency with procurement technology suites (e.g., Workday Sourcing, Ariba, or similar eSourcing tools) and Contract Lifecycle Management (CLM) systems. - High-level proficiency in MS Excel/Google Sheets. - Capability to perform complex data analysis to support Category Managers. - Core Competencies: Detail-oriented, strong organizational skills, ability to manage multiple administrative tasks simultaneously, and a proactive approach to maintaining data quality and process compliance. What we offer - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! #helloconnect #LI-Remote #hcgreenhouse

See if you are our next: BILINGUAL CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish) We are recruiting for a start date of May 11, 2026! *Minimum of 6 months customer service experience required. Please note that candidates selected to move forward in the hiring process will be required to complete a video screening. Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means being part of one of the best managed companies in Canada, constantly at the cutting edge of medical technology. Vision Group is always finding new ways to create a work environment that helps its teams grow and thrive professionally and who has the well-being of its employees at heart. Our Patient Care Center agents are the first point of contact for new and existing patients, answering incoming interactions, while providing excellent customer service every step of the way. Their daily tasks will include proposing and/or editing appointments, updating patient records, answering questions related to pre and post operative process, answering chats and social media comments. They also follow-up with comments sent via our website. They ensure that patients have all the information they need to have a memorable experience. Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization. A look at your benefits - You start with a base wage of $20.00/hr and a monthly bonus of up to 20% of your salary (10% guaranteed for the first 3 months). - You have a permanent full-time position, and the option of working 4 days a week (variable day off according to business needs). - Your training is paid, and you get to work from home (1 day per month in the office). - You get 3 weeks of paid vacation, 4 personal days for unforeseen events, and 1 additional day during the Holiday season. - You benefit from group insurance, including Telemedicine and an Employee Assistance Program, and an RRSP matching program. - You can get a free LASIK surgery plus a friends and family discount. - You will be able to benefit from recognition programs, awards, birthday celebrations, and contests! Your tasks at a glance - You manage inbound and outbound calls in a fast-paced environment. - You use consultative communication to understand patient needs, address questions, build trust, overcome objections, and effectively convert appropriate inquiries into booked consultations. - You provide clear, personalized guidance on procedures and next steps. - You help patients feel confident and prepared for their visit. - You maintain accurate documentation by creating and updating patient profiles, entering detailed notes, and applying appropriate dispositions/codes in CRM and scheduling tools. - You meet productivity and quality expectations, including effective call handling and timely follow-ups, while adhering to policies and procedures. - You collaborate with team leads and coaching partners to continuously improve performance. - You deliver a positive patient experience by booking and modifying appointments, keeping records up to date, and ensuring patients have the necessary pre- and post-visit information. A clear view of your assets - You hold a High School Diploma and have at least 6 months of experience in customer engagement & performance based roles. - You can work autonomously and can perform multiple tasks simultaneously. - You have customer service experience, call center and/or LIVE E-chat experience. - You are perfectly bilingual, spoken and written (French and English, Spanish is an asset). Bilingualism (French and English) due to the need to communicate with unilingual English-speaking patients. - You are comfortable working with computer software and internet browsers. - You are available to work a flexible schedule Monday to Friday from 8:00 am to 8:00 pm EST. - You are available for a remote training of 5 consecutive weeks, from Monday to Friday (9 am to 3 pm EST) starting on May 11th, 2026. From our point of view If you think you are the right candidate for this position and are ready to join a passionate and dedicated team, apply now.

• Serve as the internal project lead for ERP/MRP development and implementation initiatives, coordinating with IT teams and external vendors • Lead the evaluation, implementation, and enhancement of tools that integrate with ERP/MRP systems • Act as a liaison between business stakeholders and IT, translating functional requirements into actionable project plans • Provide day-to-day administrative support for ERP/MRP systems, including user access management, configuration assistance, and troubleshooting • Serve as the first point of contact for end-user support, resolving issues or escalating as needed • Develop, maintain, and distribute reports and dashboards to support business operations and decision-making • Coordinate and deliver user training, including the creation of documentation and reference materials • Maintain system documentation and records in compliance with company standards and regulatory requirements (ISO/FDA) • Identify and implement opportunities to improve system usage, data quality, and administrative workflows • Support software validation activities in accordance with internal procedures and regulatory standards • Assist Manufacturing and Operations teams with data collection, entry, and validation to support production metrics • Contribute to special projects, including AI initiatives, with a focus on data quality, validation, and accuracy

• Central communication hub: You coordinate communication between internal departments and customers to ensure a cohesive and consistent customer experience • Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact • Needs analysis & satisfaction: You identify individual customer needs and ensure lasting satisfaction for both the company and employees • Proactive customer communication: You keep customers informed about new benefits, developments and optimization opportunities • Portfolio development & implementation: You continuously expand the benefits offering and successfully implement innovative bonus models in practice