• Serve as the internal project lead for ERP/MRP development and implementation initiatives, coordinating with IT teams and external vendors • Lead the evaluation, implementation, and enhancement of tools that integrate with ERP/MRP systems • Act as a liaison between business stakeholders and IT, translating functional requirements into actionable project plans • Provide day-to-day administrative support for ERP/MRP systems, including user access management, configuration assistance, and troubleshooting • Serve as the first point of contact for end-user support, resolving issues or escalating as needed • Develop, maintain, and distribute reports and dashboards to support business operations and decision-making • Coordinate and deliver user training, including the creation of documentation and reference materials • Maintain system documentation and records in compliance with company standards and regulatory requirements (ISO/FDA) • Identify and implement opportunities to improve system usage, data quality, and administrative workflows • Support software validation activities in accordance with internal procedures and regulatory standards • Assist Manufacturing and Operations teams with data collection, entry, and validation to support production metrics • Contribute to special projects, including AI initiatives, with a focus on data quality, validation, and accuracy

• Central communication hub: You coordinate communication between internal departments and customers to ensure a cohesive and consistent customer experience • Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact • Needs analysis & satisfaction: You identify individual customer needs and ensure lasting satisfaction for both the company and employees • Proactive customer communication: You keep customers informed about new benefits, developments and optimization opportunities • Portfolio development & implementation: You continuously expand the benefits offering and successfully implement innovative bonus models in practice

***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for: The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services. This includes answering questions, troubleshooting technical problems, and resolving complaints, all while ensuring a positive customer experience. Responsible for assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues. Ensure timely, accurate answers to inquiries and escalate Tier 2/3 issues to the Product team. - Location: Remote / Work from home - Compensation: $40-60k/yr - Hours - Must to be available to work hours between times below and for weekend rotation. - 7:00 am (central) to 9:00 pm (central) Weekdays - 9:00 am (central) to 6:00 pm (central) Saturday - Noon (central) to 6:00 pm (central) Sunday Key Responsibilities: - Address Production / Operations team members email and calls for loan level related problems, providing resolution. - Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem. - Research, resolve these inquiries related to loan level issues. What you’ll need to be successful: - Strong written and verbal communication skills - Teamwork and customer service necessary - Initiative-taking and energetic - Strong computer and technology-related skills - Professional demeanor - Knowledge of Mortgage Products, Fee’s, Income Calculation, Disclosing, TRID - Must be extremely organized. - DU/ LPA Knowledge - Computer savvy and strong ability to pick up quickly on new systems. - Possess strong knowledge of MS Office - Strong mortgage / origination knowledge - Ability to follow up with multiple tasks / cases daily. - Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool - Experience in Empower is a plus. - Able to work independently and proactively, prioritize workload and manage multiple tasks. What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

• Recognize that our network of Auto Repair Shops is the cornerstone of our business • Deliver effective relationship-based customer service in support of the department • Liaise between our Auto Shop customers and cross-functional internal teams • Gather all necessary Auto Shop information and fulfill their needs • Respond to Auto Shop complaints and service-related inquiries professionally and compassionately • Effectively manage workload, maintain assigned schedule, and attendance standards • Utilize tools and resources to make appropriate recommendations • Maintain a balance between company policy and Customer benefits in decision making