Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note:This position will include supporting our US Public Sector customers. "This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. What you get to do in this role: - Operate and maintain ServiceNow's global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. - Troubleshoot and resolve network issues, including urgent operational events. - Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. - Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. - Perform software upgrades, version control, and security patching across production systems. - Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. - Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). - Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. - Review, consult, and prepare for planned changes and releases to the production environment. - Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures. - Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. - Collaborate with peer teams building world-class networking and orchestration solutions. - Evaluate, adopt, and implement new open-source and commercial tools and technologies. - Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. - Drive automation to enable rapid deployment and updates across large-scale environments. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry - 8+ years of network operations experience with a Bachelor's degree; or 5+ years of network operations experience with a Master's degree; or 3+ years with a PhD; or equivalent work experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems. - Strong hands-on experience in a production environment with Application Delivery Controllers (ADC / load balancers -- e.g., F5, NGINX), routing/switching, and security devices (e.g., Palo Alto, Radware). - Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs. - Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity. - Proficient in Linux systems administration and troubleshooting. - Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures. - Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk). - Ability to respond to incident resolution, including root cause analysis and post-mortems. - Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD. - Scripting skills in Python, Bash, or similar languages for automation and tooling. - Experience with change management processes in high-availability production environments. - Excellent problem-solving skills and attention to detail, with a bias toward action and automation. - Effective communication and collaboration skills, including cross-functional team engagement. - Willingness to participate in a 24/7 on-call rotation, including weekends. GCS-23 For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers. The Main Responsibilities - Provide data support for the Lumen Managed Services contracts. Includes data design, installation and - maintenance for new and current installations. - Provide primary engineering design and configuration for data systems in line with Managed Services - customer goals and requirements - Evaluate new technical requirements for compatibility with deployed system design as well as new products - for compatibility and applicability to the Managed Services solutions - Maintain current knowledge base regarding complex routing, switching - Monitor and analyze performance across customer networks and underlying MS Tools deployments as - required for Managed Services. - Provide high-level technical & engineering support for network performance management configurations, - troubleshooting, and service restoration along with an understanding of switching, routing as it would affect - performance management. - Troubleshoot and resolve complex issues - Provide high-level off-hours support on a rotating basis with other engineers - Develop and oversee subordinate level technical methods, procedures, and assist with complex technical - solution designs. Develop & document process flows. - Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of - systems. - Maintain network monitoring applications, equipment and utilities as needed. - Conduct testing of disaster recovery plans as it pertains to network performance management equipment to - detect faults and minimize malfunctions. - Create and maintain network documentation and reports as required - Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & - Solarwinds) on high-level support issues. What We Look For in a Candidate Minimum: - Bachelor’s degree plus 5+ years related experience or equivalent combination of education and - experience. - Microsoft Windows Server and/or Solarwinds Subject Matter Expert - The Role - The Main Responsibilities - What We Look For in a Candidate - Experience with isolation of telecom and/or network outage causes and service restorations including - understanding Cisco characteristics - Direct customer interaction communication skills - Proficient PC skills in office applications and network connectivity configuration - Proficient presentation skills for presentations to technical and non-technical audiences; must be able to - translate technical terms and concepts to non-technical entities. - Must be available 24/7 for outages and maintenance window work. - Strong communication (oral and written), customer service, organizational and multi-tasking skills Preferred Qualifications: - Cisco Layer 2 & 3 switch and router configuration and management - Solarwinds Certified Professional certification - Proven analytical and problem-solving abilities - Highly self motivated and directed. - Ability to effectively prioritize and execute tasks in a high-pressure environment - Strong customer service orientation. - Experience working in a team-oriented, collaborative environment Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AZ Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure `#LI-Remote What to Expect Next Requisition #: 341544 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

• Create solutions that seamlessly integrate with legacy and strategic technologies • Provide installation, implementation, and support services for site networking • Consult on the best product selection for each project’s needs • Handle ancillary systems, including but not limited to Call Accounting, Call Recording, Cisco ACD, analog voice, faxing, etc. • Support Meraki Wireless and network products and solutions • Familiar with datacenter and network cabling and connectivity • Support Cisco ACI/CWOM and other datacenter technologies • Experienced in multiple versions of Cisco Voice products • Understand voice technologies such as POTS, TDM, VoIP and wiring • Act as the final escalation point (Tier 3) for voice-related issues • Troubleshoot through Call Detail Records (CDRs) • Experienced in multiple versions of Cisco products • Act as the final escalation point (Tier 2 and 3) for network related issues • Troubleshoot through network management platforms

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note:This position will include supporting our US Public Sector customers. "This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. What you get to do in this role: - Operate and maintain ServiceNow's global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. - Troubleshoot and resolve network issues, including urgent operational events. - Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. - Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. - Perform software upgrades, version control, and security patching across production systems. - Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. - Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). - Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. - Review, consult, and prepare for planned changes and releases to the production environment. - Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures. - Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. - Collaborate with peer teams building world-class networking and orchestration solutions. - Evaluate, adopt, and implement new open-source and commercial tools and technologies. - Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. - Drive automation to enable rapid deployment and updates across large-scale environments. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry - 8+ years of network operations experience with a Bachelor's degree; or 5+ years of network operations experience with a Master's degree; or 3+ years with a PhD; or equivalent work experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems. - Strong hands-on experience in a production environment with Application Delivery Controllers (ADC / load balancers -- e.g., F5, NGINX), routing/switching, and security devices (e.g., Palo Alto, Radware). - Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs. - Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity. - Proficient in Linux systems administration and troubleshooting. - Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures. - Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk). - Ability to respond to incident resolution, including root cause analysis and post-mortems. - Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD. - Scripting skills in Python, Bash, or similar languages for automation and tooling. - Experience with change management processes in high-availability production environments. - Excellent problem-solving skills and attention to detail, with a bias toward action and automation. - Effective communication and collaboration skills, including cross-functional team engagement. - Willingness to participate in a 24/7 on-call rotation, including weekends. GCS-23 For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.