• Serve as the retailer expert for assigned accounts, owning day-to-day execution of client strategies and ensuring flawless in-store and retailer-level execution across brands. • Grow client business faster than the category and the retailer, leveraging deep knowledge of retailer operations, merchandising strategies, and customer insights to drive measurable results. • Build and sustain strong relationships with both Clients and Retail Customers within an assigned geographic region by understanding their goals, priorities, and success metrics. • Own execution of strategic business plans across all client brands, with accountability for sales, share growth, distribution, promotion, pricing, merchandising, and financial performance. • Develop and present targeted, insight-driven client plans that strengthen brand activation, improve promotional effectiveness, and align with retailer strategies. • Act as the primary point of communication for Client Teams, providing proactive updates on performance, opportunities, risks, and progress against business plans. • Translate customer insights and retailer changes into clear, actionable recommendations, ensuring cross-functional teams remain informed and aligned as true “customer experts.” • Consistently use CROSSVIEW as the standardized framework for business planning, communication, execution, and performance tracking—driving visibility, efficiency, and consistency internally and with clients. • Collaborate with Business Account Managers and internal partners to refine strategic plans and optimize execution based on retailer and category dynamics. • Identify and sell incremental opportunities and services by analyzing client strategies, brand performance, and category trends to unlock additional growth. • Support and participate in CROSSVIEW Business Reviews, providing performance insights, recommendations, and client-ready materials to drive informed decision-making. • Deliver exceptional client satisfaction by owning execution strategies end-to-end and ensuring commitments are met with professionalism, urgency, and accountability.

• Lead end-to-end implementation and support of Körber (HighJump) WMS solutions • Manage a team of consultants, developers, and support engineers • Work closely with business stakeholders to gather and translate requirements into scalable WMS solutions • Oversee system configuration, custom development, and integrations with enterprise systems • Drive warehouse process optimization across inbound, outbound, and inventory management • Ensure seamless integration with ERP, OMS, and TMS systems • Own project delivery including planning, execution, and governance • Support pre-sales activities: solutioning, effort estimation, and client presentations

• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth. • Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization. • Advocate for the customer internally, ensuring their needs are met across product, service, and support teams. • Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services. • Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline. • Work closely with customers to demonstrate the value of additional software modules, features, or services. • Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations. • Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement. • Provide insights on best practices and how customers can maximize the value of their investment. • Identify early warning signs of potential churn and proactively address customer concerns. • Provide regular reports on account health, revenue performance, and growth opportunities. • Track and analyze customer buying behavior to refine sales strategies. • Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs. • Communicate customer feedback and feature requests to Product Management to drive improvements. • Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models. • Work with Legal and Finance teams to ensure compliance with contract terms and conditions. • Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.

• Provides oversight and leadership to the Coding Supervisors within the department • Manages the performance of coworkers through ongoing coaching, feedback, and development to motivate, engage and drive a high performing team • Oversees the auditing and education program to ensure accurate and compliant Inpatient coding and billing practices • Makes decisions regarding changes to coding staff day-to-day functions; aligns all aspects of coding operations to align acute and ambulatory corporate initiatives, including standardized corporate coding policy and procedure development and enforcement • Participates in problem identification, performs root cause analysis, and develops a solution that produces expected outcomes and intended results • Assists with the development of the organizational wide standardization and implementation of a corporate coding compliance plan to include compliance with external regulatory and accreditation requirements • Creates an environment that coworkers want to work in and maintain a high level of coworker satisfaction • Serves as department liaison for regional meetings and projects and to other teams that interact with the coding team; assists with items specific to coding needs for planning of new department builds and department revisions • Assists the Coding Manager with inquiries/audits and denials from third party agencies related to coding