• Lead end-to-end implementation and support of Körber (HighJump) WMS solutions • Manage a team of consultants, developers, and support engineers • Work closely with business stakeholders to gather and translate requirements into scalable WMS solutions • Oversee system configuration, custom development, and integrations with enterprise systems • Drive warehouse process optimization across inbound, outbound, and inventory management • Ensure seamless integration with ERP, OMS, and TMS systems • Own project delivery including planning, execution, and governance • Support pre-sales activities: solutioning, effort estimation, and client presentations

• Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth. • Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization. • Advocate for the customer internally, ensuring their needs are met across product, service, and support teams. • Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services. • Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline. • Work closely with customers to demonstrate the value of additional software modules, features, or services. • Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations. • Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement. • Provide insights on best practices and how customers can maximize the value of their investment. • Identify early warning signs of potential churn and proactively address customer concerns. • Provide regular reports on account health, revenue performance, and growth opportunities. • Track and analyze customer buying behavior to refine sales strategies. • Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs. • Communicate customer feedback and feature requests to Product Management to drive improvements. • Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models. • Work with Legal and Finance teams to ensure compliance with contract terms and conditions. • Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements.

• Provides oversight and leadership to the Coding Supervisors within the department • Manages the performance of coworkers through ongoing coaching, feedback, and development to motivate, engage and drive a high performing team • Oversees the auditing and education program to ensure accurate and compliant Inpatient coding and billing practices • Makes decisions regarding changes to coding staff day-to-day functions; aligns all aspects of coding operations to align acute and ambulatory corporate initiatives, including standardized corporate coding policy and procedure development and enforcement • Participates in problem identification, performs root cause analysis, and develops a solution that produces expected outcomes and intended results • Assists with the development of the organizational wide standardization and implementation of a corporate coding compliance plan to include compliance with external regulatory and accreditation requirements • Creates an environment that coworkers want to work in and maintain a high level of coworker satisfaction • Serves as department liaison for regional meetings and projects and to other teams that interact with the coding team; assists with items specific to coding needs for planning of new department builds and department revisions • Assists the Coding Manager with inquiries/audits and denials from third party agencies related to coding

• Supports creation and maintenance of project work plans, schedules, and task lists. • Coordinates activities of assigned project personnel to ensure progress aligns with implementation timelines. • Assists in gathering operational details, validating service requirements, and documenting scope. • Maintains process documentation and prepares materials for handoff to Service Delivery and Operations teams. • Helps ensure team members understand service requirements, tools, and reporting needs. • Participates in pre-implementation, active implementation, and post-implementation meetings. • Tracks implementation milestones and provides routine status updates to senior Field Implementation leaders. • Identifies basic risks, issues, or gaps and escalates them to Manager II, Senior Director, and Vertical leadership for resolution. • Supports problem-solving activities by collecting information, coordinating resources, and maintaining action logs. • Assists with review of tools, templates, and processes; recommends minor adjustments to improve consistency or efficiency. • Helps validate that service delivery teams are briefed, trained, and prepared for operational go-live. • Provides general support in resolving early-stage service concerns at newly launched locations. • Performs other duties as assigned.