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Growe logo
Growe

Let's grow together and unlock opportunities

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 501-1,000Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

59 days ago

Salary

0

Seniority

Senior

SpanishEnglish

Job Description

Account Manager

Growe

• Growe welcomes those who are excited to: • Manage and maintain relationships with VIP / high-value clients; • Act as the main point of contact for assigned accounts; • Provide personalized service and proactive communication; • Monitor client activity and performance metrics; • Identify opportunities for upselling and cross-selling; • Develop strategies to increase client retention and lifetime value; • Handle escalations and complex client issues efficiently; • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); • Track KPIs related to retention, reactivation, and revenue growth; • Stay updated on products, promotions, and market trends; • Comply with company policies and security standards.

Job Requirements

  • Fluency in Spanish (mandatory);
  • Good command of English (written and spoken);
  • Previous experience as an Account Manager, VIP Manager, or similar role;
  • Experience in iGaming / fintech / online services (preferred);
  • Analytical mindset with ability to interpret client data;
  • Results-driven with strong focus on revenue and retention.

Benefits

  • Manage and maintain relationships with VIP / high-value clients;
  • Act as the main point of contact for assigned accounts;
  • Provide personalized service and proactive communication;
  • Monitor client activity and performance metrics;
  • Identify opportunities for upselling and cross-selling;
  • Develop strategies to increase client retention and lifetime value;
  • Handle escalations and complex client issues efficiently;
  • Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
  • Track KPIs related to retention, reactivation, and revenue growth;
  • Stay updated on products, promotions, and market trends;
  • Comply with company policies and security standards.

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