• Perform telephonic and face-to-face assessments and evaluations of the needs and requirements of members • Support achieving and/or maintaining optimal wellness by guiding members/families toward and facilitating interaction with resources • Meet members in the field at their home or location of the member's choice • Review, analyze, assess, and attest for medical complexity • Develop member individualized care plans • Employ a variety of evidence-based strategies to manage a member's physical, environmental, and psychosocial health • Identify and resolve barriers that hinder effective care • Ensure member is progressing towards desired outcomes by continuously monitoring member care through comprehensive assessments and/or evaluations • Make autonomous decisions, occasionally in ambiguous situations

• Shapes the development of DDAT’s professional development and skill-building strategy • Operates autonomously to drive programs and advance complex initiatives • Serves as a senior SME in adult development, capability building, instructional design, and leadership development • Advises senior leaders and HR partners using root-cause analysis and evidence-based solutions • Builds strong partnerships across technology teams to influence decisions • Leads design and evolution of high-impact learning portfolios • Oversees creation of learning experiences aligned to modern learning principles • Facilitates advanced-level sessions leveraging SME credibility • Coaches and mentors junior and mid-level L&D team members • Elevates team capability through modeling and best practices • Leads evaluation strategies and converts insights into improvement actions • Ensures initiatives improve capability, performance, and engagement

• Conduct comprehensive health assessments of members enrolled in healthcare programs through telephonic and/or digital tool interactions. • Gather relevant medical, social, and lifestyle information to develop a holistic understanding of each member’s current status. • Identify potential key risks, gaps in care, and opportunities for enhancing well-being. • Provide telephonic and/or digital education, nursing interventions, and coaching to members on various health topics, including chronic disease management, preventive care, and healthy lifestyle choices. • Empower members to take an active role in managing their health by providing them with the knowledge and tools needed. • Collaborate with members to set achievable health goals and develop personalized action plans. • Coordinate with healthcare providers and community resources to facilitate access to necessary services and support. • Facilitate referrals to internal multidisciplinary care team members including Health Management Nurses and Resource Specialists. • Assist members in navigating the healthcare system, including understanding insurance coverage and finding appropriate providers and resources. • Regularly monitor individuals' health status and progress towards their health goals through telephonic and/or digital tool check-ins. • Provide ongoing support, encouragement, and accountability to individuals to help them stay on track with their health management plans. • Collaborate with healthcare providers to ensure continuity of care and timely interventions when necessary. • Maintain accurate and up-to-date documentation of telephonic and/or digital tool interactions, assessments, care plans, and outcomes. • Ensure compliance with privacy and confidentiality regulations, including HIPAA guidelines. • Ensure adherence to quality benchmarks and standards in all documentation, maintaining accuracy, clarity, and compliance with organizational guidelines. • Demonstrate timely completion of case management activities in alignment with organizational protocols and NCQA accreditation standards, including documentation, care planning, and follow-up within required timeframes. • Perform additional duties as assigned based on the evolving needs of the business.

• Lead and coach a high-performing EAM team • Oversee recruitment, succession planning, and professional development • Manage revenue forecasting, budgeting, and optimization of ALM revenue streams • Serve as a trusted advisor for customer stakeholders • Identify opportunities for upselling, cross-selling, and contract renewals • Ensure standardized, premier service delivery in compliance with global contracts