• Own the Payroll Plus roadmap: Manage priorities, run sprint planning, and track delivery • Partner closely with payroll operations to deeply understand process bottlenecks and translate them into product opportunities • Design and refine the customer dashboard and internal admin dashboard • Write clear specs for features, balancing technical depth and speed • Collaborate daily with engineering and your peers in product management, avoiding unnecessary ticket bloat • Shape the Payroll Plus experience end-to-end: UX, performance, documentation, and feedback loops • Define success metrics (e.g., payroll run accuracy, processing time, CSAT/NPS) and track impact of improvements • Contribute directly: Using modern AI-assisted development tools, you’ll be able to handle UI improvements, copy optimizations and quick-win improvements on your own (Basic front-end experience therefore is ideal) • Leverage AI tools to enhance your productivity, decision-making, and product outcomes across the product lifecycle.

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. ZoomInfo is seeking a Senior Product Manager, Identity to own the intelligence layer that connects digital signals to real-world business outcomes. In this high-impact role, you'll be responsible for the identity resolution engine that de-anonymizes web traffic, links visitors to companies and contacts, and powers products like WebSights and FormComplete. As a Senior PM, you'll work at the intersection of platform engineering, data science, and customer value creation. You'll drive systematic improvements to visitor-to-person and IP-to-company match rates, integrate new data sources, and ensure identity data flows seamlessly across ZoomInfo's GTM Intelligence Platform. Your work directly impacts how thousands of customers identify, engage, and convert their ideal buyers. What You'll Do: - Strategic Leadership - Own product strategy and roadmap for identity resolution, defining vision and success metrics that drive measurable improvements in match rates and customer value - Identify and prioritize opportunities to enhance identity resolution through new data sources, improved algorithms, and better data quality - Evaluate, negotiate, and integrate 3rd party data partnerships that expand identity coverage and accuracy - Define and track core metrics including visitor-to-person match rates, IP-to-company accuracy, coverage, latency, and downstream revenue impact - Partner with product marketing, sales enablement, and customer success to position identity capabilities and drive adoption Execution Excellence - Deliver measurable improvements to identity resolution performance through rigorous prioritization, rapid experimentation, and iterative execution - Diagnose and resolve data quality issues that impact match rates, customer trust, and product experience - Build scalable monitoring and alerting systems that track identity resolution health and enable proactive issue detection - Create frameworks for evaluating new data sources and measuring their incremental impact on resolution performance - Conduct deep discovery using data analysis, customer interviews, and competitive research to uncover opportunities for improvement Cross-Functional Partnership - Partner with Platform, Application, and Data teams to ensure seamless integration of identity data into customer-facing products - Collaborate with data science and engineering to solve complex problems in entity resolution, probabilistic matching, and signal enrichment - Work with analytics teams to instrument metrics, build dashboards, and enable data-driven decision making - Enable go-to-market teams through training, documentation, and competitive positioning - Ensure compliance with global privacy regulations (GDPR, CCPA) and maintain privacy-by-design principles What You Bring: - Required Qualifications - 5+ years of product management experience in data-intensive B2B SaaS environments, with focus on data products, identity systems, or platform-level capabilities - Deep understanding of identity resolution, entity matching, IP-to-company mapping, visitor identification, and the evolving privacy landscape - Technical fluency with SQL, Snowflake, and BI tools (Tableau, Looker) - ability to independently analyze data, diagnose issues, and make data-driven decisions - Proven track record identifying, diagnosing, and resolving data quality issues at scale with understanding of coverage, accuracy, and freshness trade-offs - Cross-functional leadership - demonstrated ability to influence and align engineering, product, data science, and go-to-market teams without formal authority - Customer-centric mindset with experience optimizing adoption funnels and driving engagement for technical products - Excellent communication skills - ability to translate complex technical concepts into clear, value-based narratives for executives and customers - Bias for action - track record of moving quickly from insight to execution with iterative, test-and-learn approach - B2B SaaS experience with enterprise data products, platform products, or GTM tools Preferred Qualifications - Experience with AdTech, MarTech, or Real-Time Bidding (RTB) ecosystems - Background in data science, engineering, or analytics prior to product management - Experience with customer data platforms, audience targeting, attribution, or cookieless solutions - Familiarity with 3rd party data sourcing, evaluation, and integration - Experience with probabilistic matching, entity resolution, or graph-based identity systems - Knowledge of data privacy regulations and their product implications - Experience in sales intelligence, marketing technology, or revenue operations domains Why ZoomInfo? - Industry Leader: Power the go-to-market strategies of 35,000+ companies worldwide - Data at Scale: Work with one of the largest and most comprehensive B2B databases in the world - Innovation Culture: Ship fast, learn faster. We value experimentation and continuous improvement - Impact: Your work directly impacts how customers identify and engage their ideal buyers - Growth: Join a company that's rapidly expanding product offerings and market leadership - Team: Work with world-class product, engineering, data science, and go-to-market teams #LI-VC1 #LI-Hybrid Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. $151,900—$238,700 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

• Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, and influence and implement the product strategy for PingOne Authorize (multi-tenant SaaS) and PingAuthorize (on-premises software) • Leverage AI tools to improve efficiency and effectiveness across product management workflows, including research, analysis, documentation, prioritization, and cross-functional communication. • Gather market, customer, prospect, and partner input to understand customer scenarios and technical requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases. • Provide detailed input into the product planning process and priority of features for communication to engineering. • Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine high-quality and polished features that meet customer and market needs. • Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction. • Become a subject matter expert on authorization and the Authorize products, helping to scale understanding and adoption of externalized authorization internally and externally.

POS-15799 Product Manager, Voice Intelligence Omnichannel Product Group (Service Hub) Role Summary Our mission at HubSpot is to help millions of organizations grow better. Voice is one of the highest-intent and most human channels for sales and service teams—and one of the most under-automated. As Product Manager for Voice Intelligence, you’ll shape HubSpot’s real-time, AI-powered voice platform, enabling intelligent agents, actionable insights, and trusted automation across Service Hub, Sales Hub, and future AI-first experiences. This role sits within HubSpot’s Omnichannel Product Group, focused on how customers and teams connect across voice and other real-time channels. You’ll help define voice as a first-class, AI-powered capability—balancing customer needs, business goals, and data to deliver reliable, compliant, and high-impact experiences. About You You’re looking for a role that challenges and excites you—an environment that supports and energizes you, and a team that solves real customer problems with autonomy and drive. You care deeply about building products that earn customer trust, value collaboration with UX and Engineering, and want your work to have visible impact. You bring a customer-first mindset, use data to inform decisions, and are comfortable navigating ambiguity. You value clear expectations, growth opportunities, and a culture where your voice, perspective, and authentic self are welcomed. What You’ll Do - Create a shared vision and cohesive roadmap for HubSpot’s Voice Intelligence platform as a core member of the Product Triad (Product, UX, Engineering). - Drive alignment, set goals, and motivate cross-functional partners across the company. - Lead the development of AI-powered voice agents that execute real business actions such as qualification, scheduling, routing, and CRM updates with high reliability. - Own the real-time intelligence layer that extracts, structures, and surfaces contextual call data during live conversations. - Enable in-the-moment assist, coaching, sentiment analysis, and post-call insights across Service Hub and Sales Hub. - Establish standards for voice reliability, compliance, monitoring, and transparency to ensure customer trust at scale. - Partner closely with teams across Customer Agent, AI Platform, Conversation Intelligence, Sales, Service, Customer Success, and CRM. - Define and evolve APIs and reusable frameworks that enable other HubSpot teams to build voice-powered experiences. - Engage directly with customers to understand their journeys and workflows, using insights and data to reduce manual work and improve rep performance. - Guide new product ideas from initial concept through launch, iteration, and adoption. What You’ll Bring Required Qualifications - Experience launching products successfully to customers, with demonstrated, landed impact. - A multidisciplinary approach that blends market, business, and technical thinking to identify opportunities and weigh tradeoffs. - Hands-on product experience with voice or communications systems (e.g., calling platforms, IVR, real-time media, conversational AI). - Experience partnering closely with design and engineering teams on a regular basis. - Ability to work deeply with engineering on event-driven systems, real-time pipelines, monitoring, and API design. - Strong instincts for platform thinking, structured data, and reusable frameworks. - A deep respect for the expertise of collaborators across engineering, design, UX research, analytics, and other disciplines. - Excellent communication and influencing skills, with the ability to articulate product vision to a variety of audiences. - A strong drive to deeply understand customer needs and solve real problems. - Comfort making decisions, testing assumptions, and iterating without perfect information. - Demonstrated ability to adapt in a fast-paced, innovative environment. - Understanding of the competitive software landscape. Nice-to-Have Qualifications - Experience building or scaling AI agents that interact directly with end customers. - Familiarity with global voice compliance considerations (e.g., call recording consent, regional regulations). - Background in conversation intelligence, real-time assist tools, or human-AI interaction design. - Experience supporting platform products used by multiple internal teams. Where You’ll Work - Location: United States - Work type: Remote-friendly, hybrid, or office-based (team-aligned flexibility) - Travel: Limited Application Requirements - Application deadline: None - Resume/CV language: English - Cover letter: Not required Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $144,000—$216,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: - HubSpot Careers - Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.