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Product Manager, Voice Intelligence
Location
United States
Posted
84 days ago
Salary
$144K - $216K / year
Seniority
Lead
No structured requirement data.
Job Description
Product Manager, Voice Intelligence
HubSpot
POS-15799 Product Manager, Voice Intelligence Omnichannel Product Group (Service Hub) Role Summary Our mission at HubSpot is to help millions of organizations grow better. Voice is one of the highest-intent and most human channels for sales and service teams—and one of the most under-automated. As Product Manager for Voice Intelligence, you’ll shape HubSpot’s real-time, AI-powered voice platform, enabling intelligent agents, actionable insights, and trusted automation across Service Hub, Sales Hub, and future AI-first experiences. This role sits within HubSpot’s Omnichannel Product Group, focused on how customers and teams connect across voice and other real-time channels. You’ll help define voice as a first-class, AI-powered capability—balancing customer needs, business goals, and data to deliver reliable, compliant, and high-impact experiences. About You You’re looking for a role that challenges and excites you—an environment that supports and energizes you, and a team that solves real customer problems with autonomy and drive. You care deeply about building products that earn customer trust, value collaboration with UX and Engineering, and want your work to have visible impact. You bring a customer-first mindset, use data to inform decisions, and are comfortable navigating ambiguity. You value clear expectations, growth opportunities, and a culture where your voice, perspective, and authentic self are welcomed. What You’ll Do - Create a shared vision and cohesive roadmap for HubSpot’s Voice Intelligence platform as a core member of the Product Triad (Product, UX, Engineering). - Drive alignment, set goals, and motivate cross-functional partners across the company. - Lead the development of AI-powered voice agents that execute real business actions such as qualification, scheduling, routing, and CRM updates with high reliability. - Own the real-time intelligence layer that extracts, structures, and surfaces contextual call data during live conversations. - Enable in-the-moment assist, coaching, sentiment analysis, and post-call insights across Service Hub and Sales Hub. - Establish standards for voice reliability, compliance, monitoring, and transparency to ensure customer trust at scale. - Partner closely with teams across Customer Agent, AI Platform, Conversation Intelligence, Sales, Service, Customer Success, and CRM. - Define and evolve APIs and reusable frameworks that enable other HubSpot teams to build voice-powered experiences. - Engage directly with customers to understand their journeys and workflows, using insights and data to reduce manual work and improve rep performance. - Guide new product ideas from initial concept through launch, iteration, and adoption. What You’ll Bring Required Qualifications - Experience launching products successfully to customers, with demonstrated, landed impact. - A multidisciplinary approach that blends market, business, and technical thinking to identify opportunities and weigh tradeoffs. - Hands-on product experience with voice or communications systems (e.g., calling platforms, IVR, real-time media, conversational AI). - Experience partnering closely with design and engineering teams on a regular basis. - Ability to work deeply with engineering on event-driven systems, real-time pipelines, monitoring, and API design. - Strong instincts for platform thinking, structured data, and reusable frameworks. - A deep respect for the expertise of collaborators across engineering, design, UX research, analytics, and other disciplines. - Excellent communication and influencing skills, with the ability to articulate product vision to a variety of audiences. - A strong drive to deeply understand customer needs and solve real problems. - Comfort making decisions, testing assumptions, and iterating without perfect information. - Demonstrated ability to adapt in a fast-paced, innovative environment. - Understanding of the competitive software landscape. Nice-to-Have Qualifications - Experience building or scaling AI agents that interact directly with end customers. - Familiarity with global voice compliance considerations (e.g., call recording consent, regional regulations). - Background in conversation intelligence, real-time assist tools, or human-AI interaction design. - Experience supporting platform products used by multiple internal teams. Where You’ll Work - Location: United States - Work type: Remote-friendly, hybrid, or office-based (team-aligned flexibility) - Travel: Limited Application Requirements - Application deadline: None - Resume/CV language: English - Cover letter: Not required Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $144,000—$216,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: - HubSpot Careers - Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
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OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. 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Title: Director, Digital Product & Experience Location: - Toronto-Ontario-25 York Street - Calgary-AB - Vancouver-BC Remote Full-time Regular Job Description Drive the digital engine behind TELUS’ growth — from seamless service to high-converting commerce. Our team and what we’ll accomplish together Join the DOTComm team at TELUS, where digital is becoming the primary channel for how customers buy, manage, and get support. We’re reimagining how web, app, and assisted channels work together to create simple, personalized, and connected experiences at scale. This role sits at the center of that transformation — connecting business strategy, customer needs, and technology delivery to drive measurable impact across the end-to-end customer journey. What you’ll do You will own and deliver measurable digital outcomes across commerce and service journeys — increasing conversion, growing digital penetration, and reducing cost to serve through best-in-class self-serve experiences. - Act as the connective tissue across the organization, partnering with marketing, channel, and customer service teams to define clear business outcomes, represent the voice of the customer, and translate needs into simple, high-impact digital experiences - Own digital performance across key metrics such as conversion, digital sales and renewals, engagement, and self-serve adoption - Synthesize business and customer needs into clear product direction, turning complex inputs into focused, outcome-driven roadmaps - Lead within a pod-based operating model, bringing together business, product, design, and technology to deliver against shared outcomes — not siloed backlogs - Define and drive product strategy across web, app, and assisted journeys, ensuring seamless omnichannel experiences - Drive personalization at scale, leveraging data, martech, and AI to deliver the next best experience across channels - Champion the voice of the customer, using data, insights, and frontline feedback to reduce friction and improve experience quality - Bring structure to ambiguity, aligning cross-functional stakeholders around shared priorities and measurable outcomes - Partner with technology teams (TDS/CIO) to connect experience vision with scalable platform capabilities - Build and evolve our product operating model, establishing clear ownership, strong practices, and high-performing teams - Challenge the status quo, making smart trade-offs and pushing through complexity to deliver meaningful progress #LI-REMOTE Qualifications What you bring - Proven experience owning and driving digital or commercial outcomes (e.g., conversion, revenue, engagement, cost to serve) - Strong understanding of digital commerce, self-serve experiences, and end-to-end funnel optimization - Demonstrated ability to work cross-functionally across business, operations, and technology, translating diverse inputs into clear product direction - Experience operating in or leading pod-based or cross-functional delivery models - Deep knowledge of modern product practices (agile, product operating models, outcome-based roadmaps) - Experience leveraging data, personalization, or martech to drive customer and business impact - Ability to navigate ambiguity and drive clarity, turning strategy into execution - Strong communication and leadership skills — able to align teams, challenge thinking, and move work forward Nice to have - Experience in telecom or similarly complex, multi-channel environments - Exposure to AI-driven experiences or decisioning platforms - Track record of building or scaling product teams and operating model What we give back to you - A highly engaged, collaborative team redefining digital at TELUS - The opportunity to shape experiences used by millions of Canadians - A culture that supports growth, flexibility, and continuous learning - A role with real impact — on customers, the business, and how we work



