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Machine Translation and multilingual Generative AI platform for global businesses.
Customer Implementation Project Manager
Location
Argentina
Posted
66 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Implementation Project Manager
Intento, Inc.
• Liderar proyectos de implementación para clientes empresariales desde la entrega inicial hasta el cierre del proyecto • Ser el punto de contacto principal y fuente de referencia del cliente para la integración y proyectos puntuales relacionados con configuraciones impulsadas por AI lingüística • Construir y mantener planes de proyecto estructurados, mantener la documentación actualizada e informar a las partes interesadas a lo largo del proyecto • Coordinar entre los equipos internos de Intento — Soluciones, Curación de AI, Soporte, Producto — para gestionar dependencias y mantener la entrega en marcha • Ser el punto de contacto principal del cliente para todas las comunicaciones relacionadas con la implementación; enviar actualizaciones claras y oportunas y hacer seguimiento después de cada reunión con los puntos de acción documentados • Monitorear activamente los proyectos en marcha para detectar riesgos a intervalos regulares; escalar problemas a las partes interesadas internas adecuadas de manera oportuna y en el formato correcto • Gestionar el alcance del proyecto en relación con el contrato y el SOW; comunicar lo que está incluido y lo que no, claramente al cliente, y señalar el aumento del alcance según sea necesario
Job Requirements
- 2+ años en un rol de implementación, integración o gestión de proyectos orientado al cliente en una empresa B2B SaaS
- Experiencia demostrable en la gestión de múltiples proyectos concurrentes con clientes externos
- Experiencia en la gestión de comunicación entre equipos
- Conocimientos de la industria de la localización y/o la tecnología de traducción automática
- Cómodo trabajando en entornos técnicamente complejos, con experiencia en proyectos que implican integraciones de software, APIs o flujos de trabajo con gran cantidad de datos
- Fuertes habilidades de comunicación escrita y verbal en inglés (idiomas adicionales son un plus)
- Familiaridad con herramientas de seguimiento de proyectos (Jira, Linear, Asana o equivalente)
Benefits
- Salarios competitivos
- Cultura de trabajo remoto flexible
- Un entorno de trabajo de apoyo y colaboración
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