The Live Commerce Administrator plays a key operational role in supporting Koin’s growing Live Commerce activity across multiple platforms and brands. This role focuses on the organisation, setup, and operational management of live selling sessions across platforms such as WhatNot and eBay Live. The administrator ensures that products, promotions, stock availability, and show logistics are correctly prepared before each broadcast and that post-event reporting and follow-up tasks are completed efficiently. The position is primarily operational and process-driven, supporting the Live Commerce Team to ensure live selling sessions run smoothly and consistently. Training will be provided on internal systems and processes, but the role requires strong organisation, attention to detail, and confidence working with digital platforms. Key Responsibilities Live Commerce Show Setup • Prepare products listings bundles, and promotions for Live Commerce shows across platforms such as WhatNot and eBay Live. • Ensure product listings, pricing, and stock levels are correctly configured before each session. • Upload and organise products within live selling platforms • Schedule shows in line with the Live Commerce calendar and maintain a centralised results tracker. Product and Inventory Coordination • Work with operations and stock planners to ensure inventory is available for planned sessions. • Flag potential stock issues before or after Live Shows. • Ensure product descriptions, images, and details are accurate and ready for live promotion. Operational Support for Live Broadcasts • Support the live commerce team during live sessions where required. • Monitor and process cancellation requests during and post-show. • Assist with managing comments, feedback and customer enquiries where necessary. Post-Live Session Administration • Compile and organise post-session performance data to provide to data analyst. • Assist with reporting on key metrics where required. • Document session outcomes and support internal analysis for optimisation.

The Live Commerce Administrator plays a key operational role in supporting Koin’s growing Live Commerce activity across multiple platforms and brands. This role focuses on the organisation, setup, and operational management of live selling sessions across platforms such as WhatNot and eBay Live. The administrator ensures that products, promotions, stock availability, and show logistics are correctly prepared before each broadcast and that post-event reporting and follow-up tasks are completed efficiently. The position is primarily operational and process-driven, supporting the Live Commerce Team to ensure live selling sessions run smoothly and consistently. Training will be provided on internal systems and processes, but the role requires strong organisation, attention to detail, and confidence working with digital platforms. Key Responsibilities Live Commerce Show Setup • Prepare products listings bundles, and promotions for Live Commerce shows across platforms such as WhatNot and eBay Live. • Ensure product listings, pricing, and stock levels are correctly configured before each session. • Upload and organise products within live selling platforms • Schedule shows in line with the Live Commerce calendar and maintain a centralised results tracker. Product and Inventory Coordination • Work with operations and stock planners to ensure inventory is available for planned sessions. • Flag potential stock issues before or after Live Shows. • Ensure product descriptions, images, and details are accurate and ready for live promotion. Operational Support for Live Broadcasts • Support the live commerce team during live sessions where required. • Monitor and process cancellation requests during and post-show. • Assist with managing comments, feedback and customer enquiries where necessary. Post-Live Session Administration • Compile and organise post-session performance data to provide to data analyst. • Assist with reporting on key metrics where required. • Document session outcomes and support internal analysis for optimisation.

• Building and maintaining relationships with a portfolio of global brands. • Guiding new brands through onboarding, ensuring a smooth start with RetentionX. • Providing ongoing training and strategic advice to help brands get the most out of our software. • Demonstrating our platform to potential new customers. • Identifying customer needs and challenges, proactively offering solutions. • Creating educational content such as Help Center articles, guides, case studies, and webinars. • Staying ahead of eCommerce and marketing trends to continuously expand your expertise.

• Du hast ein Auge für gutes Design und den Anspruch, dass jedes Marketing-Asset nicht nur gut aussieht, sondern auch funktioniert? • Als Teil des Design Teams arbeitest du eng mit den Bereichen Marketing, Content und Produkt zusammen, um Kampagnenideen wirkungsvoll umzusetzen. • Gestaltung und Weiterentwicklung von digitalen Marketing-Assets über alle relevanten Kanäle hinweg (Website, Ads, CRM, Social Media, Marketplaces) • Entwicklung von Kampagnen-Assets für Sales-Aktionen und Produkt-Launches – von der ersten Idee bis zur finalen Umsetzung • Erstellung wirkungsvoller Creatives für Paid Ads (inkl. Varianten und Testing-Ansätzen) • Gestaltung von CRM-Inhalten wie Headern, Bannern und In-Mail-Assets • Design von Website-Assets (z. B. Produktvisuals, Conversion-Elemente) • Erstellung von Printmaterialien wie Flyern, Posteinwürfen oder Produktanleitungen • Sicherstellung eines konsistenten Markenauftritts über alle Touchpoints hinweg • Unterstützung bei der Weiterentwicklung von Design-Templates und Guidelines für eine skalierbare Asset-Produktion