Koin Limited
Remote Jobs
130 Jobs
Role Description Koin Limited is currently looking for a Video Content Executive to join our growing international team. This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100M in annual revenue. The Video Content Executive plays a key role in our growing Marketing team by editing video for paid media, organic social, and brand storytelling. This is a fast-paced role ideal for someone who is a creative and technically skilled individual who is passionate about visual storytelling, understands fast-paced digital content trends, and is comfortable working across a wide variety of asset types from TikTok videos to YouTube ads and User-Generated content (UGC)-Style material. - Video Editing using Adobe Premiere Pro - Editing short-form content for TikTok, Instagram Reels, and YouTube shorts; UGC style - Performance ads for Meta and Google platforms - Product highlight reels and branded lifestyle videos - Promotional/educational content for web and social use - Enhance raw footage using color grading, transitions, audio syncing, and motion graphics - Source and integrate relevant B-roll footage, stock video, and UGC-style content to enrich edits where required - Collaborate with the Senior Content Producer, marketing, and creative teams to ensure video output aligns with brand tone and campaign goals - Stay updated on video and social media trends to keep creative output fresh, relevant, and platform-optimized - Utilize Adobe After Effects to create simple animations, text overlays, and kinetic motion design when needed - Contribute ideas for new formats, series, and storytelling approaches and creativity - Incorporate feedback quickly and iterate on video content with precision and creativity - Explore and integrate emerging AI tools for faster editing, motion design, and content adaptation at scale Qualifications - 2-3 years of experience in video editing, digital content production, or similar creative role (agency or D2C brand-side preferred) - Strong portfolio showcasing creative high-impact social and ad content across formats - Strong attention to detail and ability to multitask in real-time environments - Comfortable working in fast-paced, high-pressure live settings - Excellent spoken and written English is essential - Ability to follow structured processes while adapting quickly when needed - Reliable internet connection and suitable home working setup - Ability to work independently in a remote environment - Advanced proficiency in Adobe Premiere Pro - Working knowledge of Adobe After Effects for motion graphics and animations - Experience editing for social-first platforms (TikTok, Instagram, YouTube, Facebook) - Able to manage multiple projects and meet tight deadlines - Works well in a team environment and responds constructively to feedback - Able to switch between brand styles and asset types quickly - Always looking for ways to improve content and processes Requirements - Working knowledge of AI tools for video/image editing is a plus - Familiarity with audio editing, stock footage sourcing, and captioning tools Benefits - $1,000 USD per month salary - Fully remote role (LATAM-based) - Full training provided on live systems and engagement techniques - Opportunity to work across multiple fast-growing D2C brands - Exposure to a rapidly growing live commerce function - Structured, process-driven role with clear expectations - Potential for progression within marketing and wider business functions
We are hiring a Marketing Admin to support our Senior Media Buyers and broader marketing team with the day-to-day operational tasks involved in running digital advertising campaigns. This is an entry-level role designed for someone highly organised, detail-oriented, and comfortable working with digital systems and structured processes. The role focuses on execution, accuracy, and consistency rather than strategic campaign management. The successful candidate will assist with tasks such as campaign setup support, data entry, creative uploads, tracking updates, and administrative marketing tasks across multiple brands and advertising platforms. No prior marketing experience is required. Training will be provided for the relevant tools, platforms, and internal processes. This is a fully remote role suitable for candidates based in LATAM who can work with partial overlap with UK business hours. Key Responsibilities Campaign Support and Setup • Assist Senior Media Buyers with the setup and organisation of advertising campaigns across multiple brands • Upload creative assets, copy variations, and campaign elements into advertising platforms • Prepare campaign structures and naming conventions following internal guidelines • Support the testing and organisation of multiple ad variations Data Entry and Accuracy • Maintain accurate campaign records and data across marketing systems and spreadsheets • Update tracking documents and campaign logs • Record performance data and assist with basic reporting preparation • Ensure marketing data is correctly documented and organised Marketing Operations Administration • Assist with organising creative files, campaign documentation, and marketing assets • Support the coordination of campaign launches and updates • Help ensure campaigns are correctly tracked and documented internally • Follow established marketing workflows and operational processes Process Execution • Complete repetitive administrative tasks with a high level of accuracy and consistency • Follow clear instructions and internal procedures for campaign setup and maintenance • Flag errors, inconsistencies, or missing information when identified • Suggest improvements to workflows where appropriate Team Collaboration • Work closely with Senior Media Buyers to support campaign operations • Communicate clearly with internal team members regarding task progress or issues • Maintain organised documentation across multiple brands and campaigns
We are hiring a Marketing Admin to support our Senior Media Buyers and broader marketing team with the day-to-day operational tasks involved in running digital advertising campaigns. This is an entry-level role designed for someone highly organised, detail-oriented, and comfortable working with digital systems and structured processes. The role focuses on execution, accuracy, and consistency rather than strategic campaign management. The successful candidate will assist with tasks such as campaign setup support, data entry, creative uploads, tracking updates, and administrative marketing tasks across multiple brands and advertising platforms. No prior marketing experience is required. Training will be provided for the relevant tools, platforms, and internal processes. This is a fully remote role suitable for candidates based in LATAM who can work with partial overlap with UK business hours. Key Responsibilities Campaign Support and Setup • Assist Senior Media Buyers with the setup and organisation of advertising campaigns across multiple brands • Upload creative assets, copy variations, and campaign elements into advertising platforms • Prepare campaign structures and naming conventions following internal guidelines • Support the testing and organisation of multiple ad variations Data Entry and Accuracy • Maintain accurate campaign records and data across marketing systems and spreadsheets • Update tracking documents and campaign logs • Record performance data and assist with basic reporting preparation • Ensure marketing data is correctly documented and organised Marketing Operations Administration • Assist with organising creative files, campaign documentation, and marketing assets • Support the coordination of campaign launches and updates • Help ensure campaigns are correctly tracked and documented internally • Follow established marketing workflows and operational processes Process Execution • Complete repetitive administrative tasks with a high level of accuracy and consistency • Follow clear instructions and internal procedures for campaign setup and maintenance • Flag errors, inconsistencies, or missing information when identified • Suggest improvements to workflows where appropriate Team Collaboration • Work closely with Senior Media Buyers to support campaign operations • Communicate clearly with internal team members regarding task progress or issues • Maintain organised documentation across multiple brands and campaigns
We are hiring a Marketing Admin to support our Senior Media Buyers and broader marketing team with the day-to-day operational tasks involved in running digital advertising campaigns. This is an entry-level role designed for someone highly organised, detail-oriented, and comfortable working with digital systems and structured processes. The role focuses on execution, accuracy, and consistency rather than strategic campaign management. The successful candidate will assist with tasks such as campaign setup support, data entry, creative uploads, tracking updates, and administrative marketing tasks across multiple brands and advertising platforms. No prior marketing experience is required. Training will be provided for the relevant tools, platforms, and internal processes. This is a fully remote role suitable for candidates based in LATAM who can work with partial overlap with UK business hours. Key Responsibilities Campaign Support and Setup • Assist Senior Media Buyers with the setup and organisation of advertising campaigns across multiple brands • Upload creative assets, copy variations, and campaign elements into advertising platforms • Prepare campaign structures and naming conventions following internal guidelines • Support the testing and organisation of multiple ad variations Data Entry and Accuracy • Maintain accurate campaign records and data across marketing systems and spreadsheets • Update tracking documents and campaign logs • Record performance data and assist with basic reporting preparation • Ensure marketing data is correctly documented and organised Marketing Operations Administration • Assist with organising creative files, campaign documentation, and marketing assets • Support the coordination of campaign launches and updates • Help ensure campaigns are correctly tracked and documented internally • Follow established marketing workflows and operational processes Process Execution • Complete repetitive administrative tasks with a high level of accuracy and consistency • Follow clear instructions and internal procedures for campaign setup and maintenance • Flag errors, inconsistencies, or missing information when identified • Suggest improvements to workflows where appropriate Team Collaboration • Work closely with Senior Media Buyers to support campaign operations • Communicate clearly with internal team members regarding task progress or issues • Maintain organised documentation across multiple brands and campaigns
We are hiring a Marketing Admin to support our Senior Media Buyers and broader marketing team with the day-to-day operational tasks involved in running digital advertising campaigns. This is an entry-level role designed for someone highly organised, detail-oriented, and comfortable working with digital systems and structured processes. The role focuses on execution, accuracy, and consistency rather than strategic campaign management. The successful candidate will assist with tasks such as campaign setup support, data entry, creative uploads, tracking updates, and administrative marketing tasks across multiple brands and advertising platforms. No prior marketing experience is required. Training will be provided for the relevant tools, platforms, and internal processes. This is a fully remote role suitable for candidates based in LATAM who can work with partial overlap with UK business hours. Key Responsibilities Campaign Support and Setup • Assist Senior Media Buyers with the setup and organisation of advertising campaigns across multiple brands • Upload creative assets, copy variations, and campaign elements into advertising platforms • Prepare campaign structures and naming conventions following internal guidelines • Support the testing and organisation of multiple ad variations Data Entry and Accuracy • Maintain accurate campaign records and data across marketing systems and spreadsheets • Update tracking documents and campaign logs • Record performance data and assist with basic reporting preparation • Ensure marketing data is correctly documented and organised Marketing Operations Administration • Assist with organising creative files, campaign documentation, and marketing assets • Support the coordination of campaign launches and updates • Help ensure campaigns are correctly tracked and documented internally • Follow established marketing workflows and operational processes Process Execution • Complete repetitive administrative tasks with a high level of accuracy and consistency • Follow clear instructions and internal procedures for campaign setup and maintenance • Flag errors, inconsistencies, or missing information when identified • Suggest improvements to workflows where appropriate Team Collaboration • Work closely with Senior Media Buyers to support campaign operations • Communicate clearly with internal team members regarding task progress or issues • Maintain organised documentation across multiple brands and campaigns
We are hiring a Marketing Admin to support our Senior Media Buyers and broader marketing team with the day-to-day operational tasks involved in running digital advertising campaigns. This is an entry-level role designed for someone highly organised, detail-oriented, and comfortable working with digital systems and structured processes. The role focuses on execution, accuracy, and consistency rather than strategic campaign management. The successful candidate will assist with tasks such as campaign setup support, data entry, creative uploads, tracking updates, and administrative marketing tasks across multiple brands and advertising platforms. No prior marketing experience is required. Training will be provided for the relevant tools, platforms, and internal processes. This is a fully remote role suitable for candidates based in LATAM who can work with partial overlap with UK business hours. Key Responsibilities Campaign Support and Setup • Assist Senior Media Buyers with the setup and organisation of advertising campaigns across multiple brands • Upload creative assets, copy variations, and campaign elements into advertising platforms • Prepare campaign structures and naming conventions following internal guidelines • Support the testing and organisation of multiple ad variations Data Entry and Accuracy • Maintain accurate campaign records and data across marketing systems and spreadsheets • Update tracking documents and campaign logs • Record performance data and assist with basic reporting preparation • Ensure marketing data is correctly documented and organised Marketing Operations Administration • Assist with organising creative files, campaign documentation, and marketing assets • Support the coordination of campaign launches and updates • Help ensure campaigns are correctly tracked and documented internally • Follow established marketing workflows and operational processes Process Execution • Complete repetitive administrative tasks with a high level of accuracy and consistency • Follow clear instructions and internal procedures for campaign setup and maintenance • Flag errors, inconsistencies, or missing information when identified • Suggest improvements to workflows where appropriate Team Collaboration • Work closely with Senior Media Buyers to support campaign operations • Communicate clearly with internal team members regarding task progress or issues • Maintain organised documentation across multiple brands and campaigns
We are hiring a Marketing Admin to support our Senior Media Buyers and broader marketing team with the day-to-day operational tasks involved in running digital advertising campaigns. This is an entry-level role designed for someone highly organised, detail-oriented, and comfortable working with digital systems and structured processes. The role focuses on execution, accuracy, and consistency rather than strategic campaign management. The successful candidate will assist with tasks such as campaign setup support, data entry, creative uploads, tracking updates, and administrative marketing tasks across multiple brands and advertising platforms. No prior marketing experience is required. Training will be provided for the relevant tools, platforms, and internal processes. This is a fully remote role suitable for candidates based in LATAM who can work with partial overlap with UK business hours. Key Responsibilities Campaign Support and Setup • Assist Senior Media Buyers with the setup and organisation of advertising campaigns across multiple brands • Upload creative assets, copy variations, and campaign elements into advertising platforms • Prepare campaign structures and naming conventions following internal guidelines • Support the testing and organisation of multiple ad variations Data Entry and Accuracy • Maintain accurate campaign records and data across marketing systems and spreadsheets • Update tracking documents and campaign logs • Record performance data and assist with basic reporting preparation • Ensure marketing data is correctly documented and organised Marketing Operations Administration • Assist with organising creative files, campaign documentation, and marketing assets • Support the coordination of campaign launches and updates • Help ensure campaigns are correctly tracked and documented internally • Follow established marketing workflows and operational processes Process Execution • Complete repetitive administrative tasks with a high level of accuracy and consistency • Follow clear instructions and internal procedures for campaign setup and maintenance • Flag errors, inconsistencies, or missing information when identified • Suggest improvements to workflows where appropriate Team Collaboration • Work closely with Senior Media Buyers to support campaign operations • Communicate clearly with internal team members regarding task progress or issues • Maintain organised documentation across multiple brands and campaigns
Koin Limited is a fast-growing, multi-brand direct-to-consumer (D2C) e-commerce group headquartered in Poole, UK. The company operates across the UK, USA, Canada, and Australia and is working towards £100 million in annual revenue by 2030. Koin is an AI-first company. We believe that AI is not a nice-to-have but a fundamental part of how we operate, compete, and scale. We are actively incorporating AI into every element of the business — from marketing and operations to finance and customer experience — and this role sits at the centre of that transformation. Koin builds and scales digitally-led brands through strong commercial strategy, data-led decision making, and high-performance e-commerce operations. The brand portfolio includes: - The Koin Club — licensed collectible coins and medallions - Tilly Pig — financial literacy products for children - Jonny’s Sister — personalised gifts and homeware - Bubba Boo — eco-conscious baby, toddler and adult clothing - The Wessex Mint — precious metals savings and investment platform - Pastel Sixteen — contemporary fashion and accessories The Claude AI & Automation Specialist is a lead-level individual contributor responsible for driving the adoption, implementation, and deep working knowledge of Claude across every function within Koin’s multi-brand e-commerce business. This is a new role created to ensure the business extracts maximum value from AI as a core operational capability. The primary focus of the role is process automation and workflow building — identifying manual, repetitive, or inefficient processes across the business and designing Claude-powered solutions that save time, reduce cost, and improve output quality. This extends across all departments including marketing, operations, finance, customer service, and systems. Beyond automation, the role carries significant responsibility for upskilling the wider team. The Claude AI & Automation Specialist will design and deliver training programmes, create reusable templates and tools, and provide hands-on coaching to ensure every team member can use AI effectively in their day-to-day work. The goal is to build a culture where AI-augmented work is the default, not the exception. The successful candidate will be expected to maintain deep expertise across all Claude surfaces — including Chat, Cowork, and Code — and apply the right tool to the right problem depending on the situation. They should also be comfortable working with agents, sub-agents, and orchestration patterns to build intelligent, multi-step workflows. Experience with other AI platforms and automation tools is also valued, as the role requires a broad understanding of the AI tooling landscape. We are looking for someone who gets genuinely excited by new technology, systems, and logic. Someone with a natural problem-solving mindset who sees an inefficient process and immediately starts thinking about how to fix it. Curiosity and initiative are just as important as technical skill in this role. This role reports to the Head of Systems & Data and works cross-functionally with all departments. Full training will be provided on Koin’s internal systems and tech stack. Key Responsibilities Process Automation & Workflow Building - Design, build, and maintain Claude-powered automations that deliver measurable time and cost savings - Develop multi-step workflows that integrate Claude with existing business systems and tools - Design and implement agent-based architectures including sub-agents and orchestration agents to handle complex, multi-stage business processes - Build and maintain reusable prompt templates, Claude Projects, custom skills, and automation patterns - Evaluate and implement automation platforms (e.g. Make, n8n) alongside Claude to create end-to-end workflows - Document all automations with clear logic, dependencies, and maintenance requirements - Monitor automation performance and iterate based on output quality and reliability - Identify and prioritise manual, repetitive, or inefficient processes across all departments for automation Training & Team Enablement - Design and deliver structured training programmes to upskill team members across all departments in effective AI usage - Create formal training materials including guides, video walkthroughs, and reference documentation - Provide one-to-one coaching and ad-hoc support to help individuals integrate AI into their specific workflows - Build self-serve templates, tools, and resources that enable teams to leverage Claude independently - Track and report on team adoption metrics and AI literacy across the business - Stay current on Claude product updates, new capabilities, and emerging AI tools, and communicate relevant changes to the team Prompt Engineering & Output Quality - Develop and refine prompting strategies to maximise the accuracy, consistency, and quality of Claude’s outputs across Chat, Cowork, and Code - Establish best practices and style guides for prompt engineering across different use cases - Build and maintain a library of tested, high-performance prompts for recurring business tasks - Evaluate output quality across different Claude models and surfaces, recommending the optimal approach for each use case - Troubleshoot and resolve issues with prompt performance, hallucination, or inconsistent outputs AI Strategy & Innovation - Contribute to the development of the business’s AI adoption roadmap and strategic priorities - Research and evaluate new AI tools, models, and capabilities relevant to Koin’s operations - Identify opportunities where AI can create competitive advantage or unlock new capabilities - Benchmark Koin’s AI maturity against industry best practice and recommend improvements - Provide input on build-vs-buy decisions for AI-powered tooling and integrations Cross-Functional Collaboration - Work with marketing, operations, finance, customer service, and e-commerce teams to understand their workflows and pain points - Act as the central point of contact for AI-related questions, requests, and project scoping across the business - Partner with the Systems & Data team to ensure AI solutions integrate cleanly with existing data pipelines and platforms - Communicate progress, impact, and learnings through regular reporting to leadership
Koin Limited is a fast-growing, multi-brand direct-to-consumer (D2C) e-commerce group headquartered in Poole, UK. The company operates across the UK, USA, Canada, and Australia and is working towards £100 million in annual revenue by 2030. Koin is an AI-first company. We believe that AI is not a nice-to-have but a fundamental part of how we operate, compete, and scale. We are actively incorporating AI into every element of the business — from marketing and operations to finance and customer experience — and this role sits at the centre of that transformation. Koin builds and scales digitally-led brands through strong commercial strategy, data-led decision making, and high-performance e-commerce operations. The brand portfolio includes: - The Koin Club — licensed collectible coins and medallions - Tilly Pig — financial literacy products for children - Jonny’s Sister — personalised gifts and homeware - Bubba Boo — eco-conscious baby, toddler and adult clothing - The Wessex Mint — precious metals savings and investment platform - Pastel Sixteen — contemporary fashion and accessories The Claude AI & Automation Specialist is a lead-level individual contributor responsible for driving the adoption, implementation, and deep working knowledge of Claude across every function within Koin’s multi-brand e-commerce business. This is a new role created to ensure the business extracts maximum value from AI as a core operational capability. The primary focus of the role is process automation and workflow building — identifying manual, repetitive, or inefficient processes across the business and designing Claude-powered solutions that save time, reduce cost, and improve output quality. This extends across all departments including marketing, operations, finance, customer service, and systems. Beyond automation, the role carries significant responsibility for upskilling the wider team. The Claude AI & Automation Specialist will design and deliver training programmes, create reusable templates and tools, and provide hands-on coaching to ensure every team member can use AI effectively in their day-to-day work. The goal is to build a culture where AI-augmented work is the default, not the exception. The successful candidate will be expected to maintain deep expertise across all Claude surfaces — including Chat, Cowork, and Code — and apply the right tool to the right problem depending on the situation. They should also be comfortable working with agents, sub-agents, and orchestration patterns to build intelligent, multi-step workflows. Experience with other AI platforms and automation tools is also valued, as the role requires a broad understanding of the AI tooling landscape. We are looking for someone who gets genuinely excited by new technology, systems, and logic. Someone with a natural problem-solving mindset who sees an inefficient process and immediately starts thinking about how to fix it. Curiosity and initiative are just as important as technical skill in this role. This role reports to the Head of Systems & Data and works cross-functionally with all departments. Full training will be provided on Koin’s internal systems and tech stack. Key Responsibilities Process Automation & Workflow Building - Design, build, and maintain Claude-powered automations that deliver measurable time and cost savings - Develop multi-step workflows that integrate Claude with existing business systems and tools - Design and implement agent-based architectures including sub-agents and orchestration agents to handle complex, multi-stage business processes - Build and maintain reusable prompt templates, Claude Projects, custom skills, and automation patterns - Evaluate and implement automation platforms (e.g. Make, n8n) alongside Claude to create end-to-end workflows - Document all automations with clear logic, dependencies, and maintenance requirements - Monitor automation performance and iterate based on output quality and reliability - Identify and prioritise manual, repetitive, or inefficient processes across all departments for automation Training & Team Enablement - Design and deliver structured training programmes to upskill team members across all departments in effective AI usage - Create formal training materials including guides, video walkthroughs, and reference documentation - Provide one-to-one coaching and ad-hoc support to help individuals integrate AI into their specific workflows - Build self-serve templates, tools, and resources that enable teams to leverage Claude independently - Track and report on team adoption metrics and AI literacy across the business - Stay current on Claude product updates, new capabilities, and emerging AI tools, and communicate relevant changes to the team Prompt Engineering & Output Quality - Develop and refine prompting strategies to maximise the accuracy, consistency, and quality of Claude’s outputs across Chat, Cowork, and Code - Establish best practices and style guides for prompt engineering across different use cases - Build and maintain a library of tested, high-performance prompts for recurring business tasks - Evaluate output quality across different Claude models and surfaces, recommending the optimal approach for each use case - Troubleshoot and resolve issues with prompt performance, hallucination, or inconsistent outputs AI Strategy & Innovation - Contribute to the development of the business’s AI adoption roadmap and strategic priorities - Research and evaluate new AI tools, models, and capabilities relevant to Koin’s operations - Identify opportunities where AI can create competitive advantage or unlock new capabilities - Benchmark Koin’s AI maturity against industry best practice and recommend improvements - Provide input on build-vs-buy decisions for AI-powered tooling and integrations Cross-Functional Collaboration - Work with marketing, operations, finance, customer service, and e-commerce teams to understand their workflows and pain points - Act as the central point of contact for AI-related questions, requests, and project scoping across the business - Partner with the Systems & Data team to ensure AI solutions integrate cleanly with existing data pipelines and platforms - Communicate progress, impact, and learnings through regular reporting to leadership
Koin Limited is a fast-growing, multi-brand direct-to-consumer (D2C) e-commerce group headquartered in Poole, UK. The company operates across the UK, USA, Canada, and Australia and is working towards £100 million in annual revenue by 2030. Koin is an AI-first company. We believe that AI is not a nice-to-have but a fundamental part of how we operate, compete, and scale. We are actively incorporating AI into every element of the business — from marketing and operations to finance and customer experience — and this role sits at the centre of that transformation. Koin builds and scales digitally-led brands through strong commercial strategy, data-led decision making, and high-performance e-commerce operations. The brand portfolio includes: - The Koin Club — licensed collectible coins and medallions - Tilly Pig — financial literacy products for children - Jonny’s Sister — personalised gifts and homeware - Bubba Boo — eco-conscious baby, toddler and adult clothing - The Wessex Mint — precious metals savings and investment platform - Pastel Sixteen — contemporary fashion and accessories The Claude AI & Automation Specialist is a lead-level individual contributor responsible for driving the adoption, implementation, and deep working knowledge of Claude across every function within Koin’s multi-brand e-commerce business. This is a new role created to ensure the business extracts maximum value from AI as a core operational capability. The primary focus of the role is process automation and workflow building — identifying manual, repetitive, or inefficient processes across the business and designing Claude-powered solutions that save time, reduce cost, and improve output quality. This extends across all departments including marketing, operations, finance, customer service, and systems. Beyond automation, the role carries significant responsibility for upskilling the wider team. The Claude AI & Automation Specialist will design and deliver training programmes, create reusable templates and tools, and provide hands-on coaching to ensure every team member can use AI effectively in their day-to-day work. The goal is to build a culture where AI-augmented work is the default, not the exception. The successful candidate will be expected to maintain deep expertise across all Claude surfaces — including Chat, Cowork, and Code — and apply the right tool to the right problem depending on the situation. They should also be comfortable working with agents, sub-agents, and orchestration patterns to build intelligent, multi-step workflows. Experience with other AI platforms and automation tools is also valued, as the role requires a broad understanding of the AI tooling landscape. We are looking for someone who gets genuinely excited by new technology, systems, and logic. Someone with a natural problem-solving mindset who sees an inefficient process and immediately starts thinking about how to fix it. Curiosity and initiative are just as important as technical skill in this role. This role reports to the Head of Systems & Data and works cross-functionally with all departments. Full training will be provided on Koin’s internal systems and tech stack. Key Responsibilities Process Automation & Workflow Building - Design, build, and maintain Claude-powered automations that deliver measurable time and cost savings - Develop multi-step workflows that integrate Claude with existing business systems and tools - Design and implement agent-based architectures including sub-agents and orchestration agents to handle complex, multi-stage business processes - Build and maintain reusable prompt templates, Claude Projects, custom skills, and automation patterns - Evaluate and implement automation platforms (e.g. Make, n8n) alongside Claude to create end-to-end workflows - Document all automations with clear logic, dependencies, and maintenance requirements - Monitor automation performance and iterate based on output quality and reliability - Identify and prioritise manual, repetitive, or inefficient processes across all departments for automation Training & Team Enablement - Design and deliver structured training programmes to upskill team members across all departments in effective AI usage - Create formal training materials including guides, video walkthroughs, and reference documentation - Provide one-to-one coaching and ad-hoc support to help individuals integrate AI into their specific workflows - Build self-serve templates, tools, and resources that enable teams to leverage Claude independently - Track and report on team adoption metrics and AI literacy across the business - Stay current on Claude product updates, new capabilities, and emerging AI tools, and communicate relevant changes to the team Prompt Engineering & Output Quality - Develop and refine prompting strategies to maximise the accuracy, consistency, and quality of Claude’s outputs across Chat, Cowork, and Code - Establish best practices and style guides for prompt engineering across different use cases - Build and maintain a library of tested, high-performance prompts for recurring business tasks - Evaluate output quality across different Claude models and surfaces, recommending the optimal approach for each use case - Troubleshoot and resolve issues with prompt performance, hallucination, or inconsistent outputs AI Strategy & Innovation - Contribute to the development of the business’s AI adoption roadmap and strategic priorities - Research and evaluate new AI tools, models, and capabilities relevant to Koin’s operations - Identify opportunities where AI can create competitive advantage or unlock new capabilities - Benchmark Koin’s AI maturity against industry best practice and recommend improvements - Provide input on build-vs-buy decisions for AI-powered tooling and integrations Cross-Functional Collaboration - Work with marketing, operations, finance, customer service, and e-commerce teams to understand their workflows and pain points - Act as the central point of contact for AI-related questions, requests, and project scoping across the business - Partner with the Systems & Data team to ensure AI solutions integrate cleanly with existing data pipelines and platforms - Communicate progress, impact, and learnings through regular reporting to leadership
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