• Responsible for overseeing the day-to-day management of multiple Reconstruction Estimation and Quality Assurance teams • Provide leadership and direction to front-line supervisors and managers across various groups • Ensure proper assignment handling, monitor team performance, and guide supervisors to maintain compliance with established standard operating procedures • Responsible for ensuring the production of high-quality management reports for internal use and client-facing purposes • Coach, develop, train, and mentor employees on team performance with proactive focus on continuous quality improvement • Conduct annual and/or periodic employee performance reviews and administer appropriate corrective action measures as necessary or required by company policy • Monitor team metrics and use these metrics to drive performance and quality • Develop and execute a strategic file management plan

• Ensure all customer requirements are understood and translated into the SOP • Origin booking requirements • Intake requirements • Warehouse / DC requirements • Consolidation requirements • SLAs (Dwell, response time, etc…) • Work with Solutions Team to build requirements into platform Workflows for FOPs • Ensure FOPs are empowered and enabled with customer requirements • Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment • Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations. (Shipment review related calls will be owned by FOPs) • Supporting the onboarding of new customers (SOPs, SLAs, POAs etc) • Own enablement of operational aspects of “TO-BE process flows” • Identify customer characteristics to map against operational opportunities

• Lead and develop a high-performing Non-Personal Account Operations team responsible for onboarding, verification, and maintenance of corporate, trust and other non-personal account types. • Own the non-personal account opening lifecycle, including KYB checks, documentation review, and system updates across a suite of proprietary and vendor-provided operational tools. • Design and maintain clear SOPs, runbooks, and controls for entity onboarding, role-based access, director/owner changes, and entity bank linking, ensuring processes are auditable and aligned with CIRO and internal risk standards. • Monitor and improve key performance metrics (e.g., turnaround time, error/defect rates, escalations, audit findings) and use data to prioritize automation, tooling, and process improvements in partnership with Product, Engineering, and Data teams, bringing an operational perspective to requirements, UX tradeoffs, and rollout plans so new features and business lines are robust from day one. • Manage complex escalations and edge cases, working closely with Compliance and AML to ensure safe outcomes for clients and the firm. • Support audits and regulatory reviews related to non-personal accounts by ensuring documentation, controls, and data are complete, accurate, and easy to evidence. • Build strong cross-functional relationships with CXO, Funding/Internal Transfers, Tax, and other brokerage operations teams to ensure non-person clients experience consistent, high-quality service across all touchpoints.

Associate I - Emergency Management (Remote) About CONSTANT CONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place. We provide an innovative and welcoming environment where talented professionals make meaningful impacts within supportive and flexible work arrangements. Position Summary & Key Responsibilities As an Associate I, you'll build solutions that help state, local, and Federal clients better prepare for, respond to, and recover from disasters. To be successful in this role, you'll need to excel in four key areas: - Project Work: Manage or support emergency management planning, training, exercise, or outreach projects; produce high-quality deliverables based on contractual requirements, while working within a healthy timeline, budget, and team environment - Client Relationship Management: Communicate effectively with clients and provide reliable service to build trusting relationships and align solutions with their needs - Subject-Matter Expertise: Apply emergency management knowledge to identify solutions, thinking from the perspective of the client - Leadership and Culture: Work collaboratively with project team members by aligning expectations, building processes, and ensuring 360-degree feedback that is timely, candid, and supportive Every CONSTANT team member is expected to proactively contribute to our positive and collaborative culture by upholding our core values of integrity, service, quality, team, and gratitude. Must-Have Qualifications - Bachelor's degree or equivalent experience - 3+ years of progressive consulting, emergency management, and/or professional service delivery experience - Excellent communication, writing, and facilitation skills - Proficiency in MS 365 suite - U.S. Citizenship - Ability to travel approximately 20% - Ability to pass Federal background investigations Nice-To-Have Qualifications - Direct experience working with state and local emergency management agencies - Experience with Emergency Operations Plans (EOPs), hazard mitigation planning, or Chemical, Biological, Radiological, Nuclear, and high yield Explosives (CBRNE) projects - Master's degree in emergency management, public administration, or a related field - Project Management Professional (PMP) certification - Certified Emergency Manager (CEM), Master Exercise Practitioner (MEP), or Certified Business Continuity Professional (CBCP) certification What We Offer - Meaningful work on a high-performing team - Opportunities to grow with a rapidly expanding company - Welcoming, collaborative, and flexible work environment - Comprehensive benefits package including healthcare, retirement plans, bonuses based on company and individual performance, and flexible paid time off CONSTANT is an Equal Opportunity Employer and welcomes applications from all qualified individuals. Employment decisions are based solely on job-related factors without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.