Role Description - Lead the technical sales cycle in partnership with Account Executives, owning technical discovery, solution alignment, and demonstration strategy to drive technical wins across complex enterprise opportunities. - Drive deep discovery engagements with prospects to uncover root business challenges, fraud risks, success criteria, and technical requirements, and translate those insights into tailored demonstrations that connect technical capabilities to measurable business outcomes. - Design and deliver compelling, story-driven product demonstrations that align to industry-specific challenges (e.g., fraud prevention, contact center optimization, authentication) and clearly differentiate Pindrop’s value. - Act as a trusted technical advisor to customers, guiding them through problem definition, solution design, and decision-making using a consultative, hypothesis-driven approach. - Lead proof-of-value (POV) engagements that validate technical fit, quantify business impact, and align with customer-defined success criteria. - Translate technical capabilities into clear business outcomes, building ROI-driven narratives that articulate value across fraud reduction, operational efficiency, and customer experience. - Engage and influence cross-functional stakeholders, including fraud leaders, contact center operations, IT, security, and executive sponsors, to align technical solutions with strategic business priorities. - Partner closely with Professional Services and Customer Success to ensure a seamless transition from pre-sales validation to implementation, including contributing to Statements of Work (SOWs) and technical documentation. - Develop and deliver technical presentations that clearly communicate solution architecture, integration approaches (including APIs), and deployment considerations within complex enterprise environments. - Maintain deep expertise in Pindrop’s solutions and the broader market landscape, including emerging fraud trends, competitive positioning, and contact center technologies. - Collaborate with Account Executives on account strategy and deal execution, contributing to qualification, technical win criteria, and accurate forecasting of opportunities within Salesforce. - Support and lead responses to RFP/RFI/RFQ and security questionnaires, clearly articulating differentiated technical value and coordinating with cross-functional teams (e.g., product, security, legal) to deliver accurate and compelling submissions. - Represent Pindrop externally through customer meetings, executive briefings, conferences, and industry events, reinforcing thought leadership in fraud prevention and identity security. Qualifications - 7+ years of sales engineering experience, including successfully supporting and influencing $1M+ deals. - Proven track record of consultative selling in very large, complex enterprise engagements. - Excellent presentation and communication skills, with strong executive presence and confidence. - Deep technical background with specific experience in contact center technologies in large enterprises across banking, brokerage, insurance, and retail sectors. - Strong understanding of APIs and integration patterns. - Experience with contact center solutions, including voice network design, authentication, workforce management (WFM), call recording, fraud management, and enterprise speech processing solutions. - Demonstrated ability to thrive in a fast-paced, dynamic environment and creatively solve complex technical challenges. - Proven success working on remote teams and fostering a highly collaborative environment. - A self-starter mindset with the ability to drive toward objectives while managing multiple competing priorities and deadlines. - Fearless yet thoughtful communicator; clear, transparent, curious, open-minded, and persistent. Benefits - Competitive compensation, including equity for all employees. - Unlimited Paid Time Off (PTO). - Generous health and welfare plans, including one employer-paid “employee-only” plan. - Best-in-class Health Savings Account (HSA) employer contribution, affordable vision and dental plans for you and your family. - Employer-provided life and disability coverage with additional supplemental options. - Paid Parental Leave – equal for all parents, including birth, adoptive, and foster parents. - One year of diaper delivery for your newest family addition – our way of welcoming new Pindroplets. - Identity protection through Norton LifeLock. - Recurring monthly phone and internet allowance. - One-time home office allowance. - Remote-first environment with meaningful flexibility in your day. - Company holidays. - Annual professional development and learning benefit. - Your choice of Apple MacBook Pro. - Retirement plan with competitive 401(k) match. - Wellness Program including Employee Assistance Program and 24/7 telemedicine.

• Support business development through technical expertise and client communication • Enable engineering team growth and high-performance delivery • Contribute to critical AI system architecture and implementation • Achieve 90%+ Customer Satisfaction Index (CSI) on technical delivery • Support team performance improvement and capability development • Deliver scalable AI system architectures that meet FSI compliance requirements • Communicate project progress with customers, explaining business and technology logic clearly • Prepare upsell and account expansion ideas for existing clients • Assist in proposal preparation for new client engagements • Lead AI Engineers on customer projects, create tasks, control performance, and share feedback (not all projects require AI Engineers) • Help the engineering team grow, identify, and support high-performers • Participate in performance reviews and performance improvement plans • Take part in the implementation of critical software pieces • Define how AI transforms business processes; design end-to-end AI-powered experiences • Design scalable AI systems architecture; decide on model selection, deployment patterns, and infrastructure requirements • Bridge business stakeholders and technical teams; translate business needs into technical specifications • Design how multiple AI agents/models work together; define agent-to-agent communication protocols • Establish AI development standards, safety protocols, and compliance frameworks • Design systems for AI safety, bias mitigation, and failure modes; implement monitoring and intervention systems

• Lead architecture and implementation for enterprise deployments that use Deepgram speech-to-text (STT), text-to-speech (TTS), and voice agent (VA) capabilities. • Own post-sales technical success for assigned accounts. • Serve as the Tier-3 escalation point for complex issues. • Design reference architectures and implementation patterns for common APAC customer use cases including contact centers, voice analytics, QA, and AI agents. • Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team. • Contribute to pre-sales discovery and POCs when deep technical direction is needed. • Partner with Product and Engineering to prioritize fixes and features. • Contribute to knowledge systems. • Participate in an on-call or incident rotation appropriate for the region and customer support tier.

Job Title: Azure Local CSA Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a highly skilled Senior Azure Hybrid Infrastructure Engineer with deep, hands-on expertise in Azure Local (Azure Stack HCI) and Azure Arc. This role is ideal for someone who thrives in designing, deploying, and managing end-to-end hybrid infrastructure solutions across on-premises and cloud environments. You will play a critical role in helping modernize infrastructure, ensuring high availability, performance, and scalability while enabling seamless hybrid cloud integration. Note: Fluency in German and English (written and verbal) Key Responsibilities - Design, deploy, configure, and troubleshoot hybrid infrastructure solutions using Azure technologies - Implement and manage Azure Local (Azure Stack HCI) environments - Plan and deploy Software Defined Networking (SDN), including logical networks and connectivity troubleshooting - Configure and manage Network ATC, including intent-based networking and RDMA/NIC teaming validation - Deploy and optimize Storage Spaces Direct (S2D), including performance tuning and resiliency troubleshooting - Manage storage provisioning, including volumes, shares, and tiering strategies - Onboard and manage resources using Azure Arc, including policies, extensions, and governance - Deploy and manage virtual machines on Azure Local environments - Implement and operate Azure Update Manager for hybrid environments - Monitor system health, performance, and compliance across hybrid infrastructure. Required Qualifications - Strong hands-on experience with: - Azure Local (Azure Stack HCI) - Azure Arc (primary focus) - Proven ability to design and implement hybrid cloud solutions (300–400 level expertise) - Advanced experience with: - Software Defined Networking (SDN) - Storage Spaces Direct (S2D) - Windows Server (2012 R2 – 2025) - Solid background in virtualization technologies: - Hyper-V - Azure Stack HCI / Azure Local - VMware (nice to have within virtualization scope) - Experience with System Center Virtual Machine Manager (SCVMM) - Strong troubleshooting and problem-solving skills across networking, compute, and storage layers. Nice to Have - Experience with Azure Backup (policy configuration, restore validation, hybrid workloads) - Knowledge of Azure Storage (accounts, networking, private endpoints, archival scenarios) - Familiarity with Azure Virtual Desktop (AVD) concepts (host pools, session hosts, hybrid identity) Location: DEU Work-at-Home Language Requirements: Time Type: Full time