• Deliver exceptional customer service by promptly addressing customer inquiries • Resolve issues efficiently and ensuring overall customer satisfaction • Research and provide accurate and timely responses to inquiries

Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our billing service team. Our Billing Services Division specializes in Revenue Cycle Management and Enrollment and Credentialing services. We are growing and are looking for new team members that will offer our clients best in class billing services. We support mission-oriented companies that impact the lives of thousands of individuals with autism and their families. We are excited to offer the opportunity for professional and collaborative individuals to grow and be part of something exciting. The Customer Billing Advocate is responsible for supporting our billing teams by working with insurance companies to ensure efficient and prompt reimbursement for therapy sessions for our customers and actively pursuing all outstanding A/R for customers supported within the RCM division. This is a client facing position that requires a willingness to be a “hands on” as needed while managing multiple accounts. Main Responsibilities: - Ensure strict HIPAA-compliant confidentiality with all client-related data. - Serve as a point of contact for all customers within assigned POD structure - Prepare and Lead customer meetings to review open AR and mitigation plans for denials. - Be the expert on assigned accounts and act as lead for communication between billing, posting and enrollment & credentialing teams. - Work closely with Customer Success Team to align on customer needs, priorities & retention strategies. - Review customer account reports, requests for information from clients and track progress to ensure any concerns and requests for information are being resolved in a timely manner - Own all incoming account specific tickets in SalesForce. Work with Customer Success Team, Billing and Posting teams to obtain correct information and resolve outstanding items - Monitor and analyze customer account health compared to industry benchmarks and identify actions needed to resolve outstanding issues and/or projects - Delegate out work to assigned POD AR Reps to support collections, issues, trends identified by teams during POD huddles - Coordinate POD huddles across functional teams to address shared accounts in POD - Work closely with the internal Compliance team on accounts identified above benchmarks or at risk - Address customer at-risk plans and ensure proper actions are delegated & resolved by members within the POD - Review A/R Aging Reports and follow up on rejections and denials as needed to support POD goals and projects - File appeals to insurance and to insurance commissioner as needed - Submit corrected claims when needed - Research specific payor billing rules as needed - Review & interpret payor contracts when applicable - Stay informed about Payor and Industry Billing rules - Measure and monitor key metrics related to work performance - Foster a positive work environment for colleagues Requirements: - HS Diploma or Equivalent - ABA billing experience - Minimum 2-5-years experience in billing both major commercial insurance companies as well as state Medicaid programs - Minimum 2-7 years account management experience - Experience using insurance company websites/portals - Proficient in using Microsoft Suite (Outlook, Excel, Word) - Willing to learn, positive attitude and love a good challenge - Strong verbal and interpersonal skills - Experience working with global employees - This role requires exceptional attention to detail, critical thinking and excellent communication with internal teams and insurance companies Preferred Qualifications: - Speech, OT and Mental Health billing experience - Minimum 3-5-years’ experience working in an office setting - Experience using Billing Software, EMR and Clearinghouse systems (Rethink, Azalea, Tebra, Waystar, Trizetto, Availity) Benefits: - PTO and Vacation Days after a 90-day introductory period - Paid Holidays - Generous Health, Denial & Vision benefits package - 401k + Matching Job Type: Full-time, Monday-Friday (8-5 PM) Hourly Remote opportunities are available only in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. JazzHR Privacy Policy JazzHR Terms of Use California Privacy Notice #rb #BI-Remote

Company Overview At Eve, we’re redefining what’s possible in legal technology. Our mission is to empower plaintiff law firms with AI-driven solutions that elevate how they operate, serve clients, and grow. We believe the future of law will be built by “AI-Native Law Firms” — firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work. Eve’s technology augments the capabilities of attorneys across every stage of a case — from intake and document review to strategy and settlement — so they can focus on what truly matters: achieving the best outcomes for their clients. Our vision is simple yet transformative: enable every firm to operate at its highest potential through the power of AI. Why Join Eve: Product-market fit: Eve is used by over 550+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You Will Accomplish: - Solution Design: Collaborate with Eve’s Sales and Success teams to understand customer needs and design tailored solutions that help them drive towards their desired outcomes. - Pilot Strategy & Execution: Co-own both product and technical evaluations with sales, define scope, environments, dependencies, success criteria, and execution plans that drive conversion from pilot to production. - Technical Liaison: Translate customer workflows into scalable integration designs, define data mappings and API strategies with IT and engineering, and validate technical readiness through structured discovery before delivery. - Product & Market Feedback Loop: Serve as the connective tissue between customers and product. Capture technical requirements, uncover edge cases, shape roadmap priorities, and influence evolution of Eve’s architecture. - Security & Enterprise Readiness: Guide customers through enterprise-grade reviews, security questionnaires, data governance evaluations, and compliance alignment, with clarity and confidence. - Trusted Advisor to Law Firms: Consult with legal operations, IT admins, and firm executives to drive adoption strategy, AI safety best practices, governance, and long-term expansion. What We Are Looking For: - Technical Expertise: Strong command of SaaS architectures, APIs, authentication models, and data integration patterns - Pre-Sales Support: Experienced in technical discovery, pilots, and evaluations that drive deal success - Communication: Clear, concise communicator able to translate complex concepts across stakeholders - Customer & Outcome Focus: Connects technical design to measurable business value and customer impact - Problem-Solving: Structured thinker who resolves ambiguity and designs scalable, practical solutions - Cross-Functional Collaboration: Aligns sales, product, and engineering teams around shared execution plans Nice To Have: - Have 5+ years in Solutions Engineering or Solutions Architecture in SaaS, ideally with complex B2B integrations - Have worked in high-growth startup environments where ownership and speed matter - Are energized by solving messy technical problems and designing repeatable frameworks - Understand legal tech, AI, or enterprise data environments (bonus) - Can context switch between pre-sales strategy and hands-on technical work - Want to help define what world-class Presales at Eve looks like Benefits: 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ️ ⚕️Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits 🧑‍💻 Autonomous Work Environment 🖥️ Office Setup Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. CUSTOMER SERVICE REPRESENTATIVE 4 ** Open to current ADOT EMPLOYEES Only!** Job Location: MVD SUPPORT SERVICES 1801 W. JEFFERSON PHOENIX, AZ 85007 Posting Details: Salary: $40,207.02 Grade: 17 Closing Date: 03/23/2026 Job Summary: This position is considered a subject matter expert (SME) handling a high volume of complex calls and correspondence from MVD Field Offices, Court personnel, Law Enforcement and other government entities in and out of the state of Arizona; responsible for providing highly technical and specialized instruction in the driver license (DLI and title and registration (T&R) processes and procedures on complex cases, including the Problem Driver Pointer System (POPS), National Motor Vehicle Title Information System (NMVTIS), Commercial Driver License Information System (CDLIS) and the State Pointer Exchange System (SPEXS), Federal Motor Carrier Safety Administration (FMCSA); and carrying out tasks that require considerable judgment. Reviews medical documentation, accepting or rejecting claims utilizing medical knowledge and professional input; confers with customers, perform senior level activities by providing specialized instruction and guidance to applicants requiring further driving, medical or psychological tests to conclude eligibility for commercial and/or class D driver licenses. Exercises discretion to determine eligibility for Intrastate Waivers for commercial licenses. Makes decisions from federal and state laws, rules and regulations. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: As the SME, answer a high volume of complex inquiries; review, research, advise, interpret, update, consult, collaborate, counsel, guide and resolve problems relative to DL and T&R records, including the POPS, NMVTIS, CDLIS, SPEXS, and the FMCSA regulations for medical documentation to determine compliance, and eligibility for Intrastate Waivers for commercial drivers. Take appropriate licensing actions based upon review of documentation presented. Accept or reject applications, and refer applicant to medical professionals if necessary. Refer to federal and state laws, rules and regulations when determining eligibility. Provide specialized requirement instructions to applicants. Input data into the system for licensing actions; this includes creating and updating records. Research and resolve complex customer complaints. Attend meetings, review, update and create reports relating to Medical Review, POPS, NMVTIS, CDLIS, and SPEXS to determine if suspension, revocation, disqualification and/or cancellation of license is required as well as verifying if a driver pointer will need to be added, pulled or deleted. Work with other state jurisdictions to resolve all driver pointer issues. Knowledge, Skills & Abilities (KSAs): Knowledge of: • A.R.S. Titles 13, 28, 41 and the FMCSA Rules and Regulations • Transportation Laws of Arizona • MVD policies and procedures • NMVTIS, CDLIS, PDPS, SPEXS, and MVD organization • Applicable MVD software, databases, screens and codes • Google Workspace • Mental and physical conditions, statistical analysis, principles and practices of medical and surgical service, pharmacology, medical terminology, and community health resources • Occupational health and safety regulations, and the Americans with Disabilities Act guidelines Skills in: • Research, investigative and interviewing • Proficient in verbal and written communication • Reading records and resolving complex issues under stressful conditions with customer records or policy interpretation • Professional and interpersonal relations • Interacting with and assisting customers • Active listening • Analytical skills to resolve problems that may arise Ability to: • Understand and apply A.R.S. Titles 13, 28, 41 and FMCSA Rules and Regulations • Learn and interpret CDLIS, PDPS, NMVTIS, SPEXS, policies and procedures and MVD organization • Effectively communicate with internal and external customers on the policies and procedure that pertains to customer records • Determine propriety of medical and surgical services, interpreting pharmacology and medical terminologies and identifying community health resources • Assess mental and physical conditions to ascertain the ability to operate a motor vehicle Selective Preference(s): Knowledge and/or experience on reviewing, research and analyze MVD reports that pertain A.R.S Titles 13, 28, 41 and FMCSA. Two years of MVD customer service experience in a regulatory or public service environment which includes responding to customers regarding rules, regulations, policies and procedures. Two years in administrative work. Pre-Employment Requirements: Valid driver's license. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.