DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. CUSTOMER SERVICE REPRESENTATIVE 4 ** Open to current ADOT EMPLOYEES Only!** Job Location: MVD SUPPORT SERVICES 1801 W. JEFFERSON PHOENIX, AZ 85007 Posting Details: Salary: $40,207.02 Grade: 17 Closing Date: 03/23/2026 Job Summary: This position is considered a subject matter expert (SME) handling a high volume of complex calls and correspondence from MVD Field Offices, Court personnel, Law Enforcement and other government entities in and out of the state of Arizona; responsible for providing highly technical and specialized instruction in the driver license (DLI and title and registration (T&R) processes and procedures on complex cases, including the Problem Driver Pointer System (POPS), National Motor Vehicle Title Information System (NMVTIS), Commercial Driver License Information System (CDLIS) and the State Pointer Exchange System (SPEXS), Federal Motor Carrier Safety Administration (FMCSA); and carrying out tasks that require considerable judgment. Reviews medical documentation, accepting or rejecting claims utilizing medical knowledge and professional input; confers with customers, perform senior level activities by providing specialized instruction and guidance to applicants requiring further driving, medical or psychological tests to conclude eligibility for commercial and/or class D driver licenses. Exercises discretion to determine eligibility for Intrastate Waivers for commercial licenses. Makes decisions from federal and state laws, rules and regulations. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: As the SME, answer a high volume of complex inquiries; review, research, advise, interpret, update, consult, collaborate, counsel, guide and resolve problems relative to DL and T&R records, including the POPS, NMVTIS, CDLIS, SPEXS, and the FMCSA regulations for medical documentation to determine compliance, and eligibility for Intrastate Waivers for commercial drivers. Take appropriate licensing actions based upon review of documentation presented. Accept or reject applications, and refer applicant to medical professionals if necessary. Refer to federal and state laws, rules and regulations when determining eligibility. Provide specialized requirement instructions to applicants. Input data into the system for licensing actions; this includes creating and updating records. Research and resolve complex customer complaints. Attend meetings, review, update and create reports relating to Medical Review, POPS, NMVTIS, CDLIS, and SPEXS to determine if suspension, revocation, disqualification and/or cancellation of license is required as well as verifying if a driver pointer will need to be added, pulled or deleted. Work with other state jurisdictions to resolve all driver pointer issues. Knowledge, Skills & Abilities (KSAs): Knowledge of: • A.R.S. Titles 13, 28, 41 and the FMCSA Rules and Regulations • Transportation Laws of Arizona • MVD policies and procedures • NMVTIS, CDLIS, PDPS, SPEXS, and MVD organization • Applicable MVD software, databases, screens and codes • Google Workspace • Mental and physical conditions, statistical analysis, principles and practices of medical and surgical service, pharmacology, medical terminology, and community health resources • Occupational health and safety regulations, and the Americans with Disabilities Act guidelines Skills in: • Research, investigative and interviewing • Proficient in verbal and written communication • Reading records and resolving complex issues under stressful conditions with customer records or policy interpretation • Professional and interpersonal relations • Interacting with and assisting customers • Active listening • Analytical skills to resolve problems that may arise Ability to: • Understand and apply A.R.S. Titles 13, 28, 41 and FMCSA Rules and Regulations • Learn and interpret CDLIS, PDPS, NMVTIS, SPEXS, policies and procedures and MVD organization • Effectively communicate with internal and external customers on the policies and procedure that pertains to customer records • Determine propriety of medical and surgical services, interpreting pharmacology and medical terminologies and identifying community health resources • Assess mental and physical conditions to ascertain the ability to operate a motor vehicle Selective Preference(s): Knowledge and/or experience on reviewing, research and analyze MVD reports that pertain A.R.S Titles 13, 28, 41 and FMCSA. Two years of MVD customer service experience in a regulatory or public service environment which includes responding to customers regarding rules, regulations, policies and procedures. Two years in administrative work. Pre-Employment Requirements: Valid driver's license. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

Become a part of our caring community and help us put health first The Grievances & Appeals Representative 3 manages client denials and concerns by conducting a comprehensive analytic review of clinical documentation to determine if a grievance, appeal or further request is warranted and then delivers final determination based on trained skillsets and/or partnerships with clinical and other Humana parties. The Grievances & Appeals Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Grievances & Appeals Representative 3 assists members, via phone or face to face, further/support quality related goals. Investigates and resolves member and practitioner issues. Decisions typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. Use your skills to make an impact Shift: Monday – Friday, 8am-5pm, but be flexible with your hours based on business needs to work possible overtime. The start date is in May. No time off will be allowed during training. Required Qualifications - 2 years of customer service experience - Must have experience in the healthcare industry or medical field - Strong data entry skills required - Intermediate experience with Microsoft Word and Excel - Must have experience in a production driven environment - Bilingual (English and Spanish); with the ability to read, write, and speak in both languages with no limitations or assistance Preferred Qualifications - Associate's or Bachelor's Degree - Previous inbound call center or related customer service experience - Grievance and appeals experience - Previous experience processing medical claims - Prior experience with Medicare - Experience with the Claims Administration System (CAS) - Knowledge of medical terminology - Ability to manage large volume of documents including tracking, copying, faxing and scanning - Excellent interpersonal skills with ability to sensitively and compassionately interact with geriatric population Additional Information Work at Home Guidance To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Associates who live and work from Home in the state of Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Process As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. - Assessment: If you are selected to move forward, you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. - Video Prescreen: If you are successful with your text screen, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet. - Interviews: Some candidates will be invited to interview. If so, the recruiter will reach out to schedule. - Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the job. - Note: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $34,400 - $45,000 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. RESPONSIBILITIES: - Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments. - Collaborate cross-functionally to resolve payment discrepancies and maintain - clean, accurate records. - Review and verify documentation for merchant account onboarding - Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions). - Assist clients via phone and email with payment- and merchant-related inquiries. - Monitor trends and identify opportunities for process improvement and risk - mitigation. - Maintain PCI compliance and handle sensitive data with care. - Become a subject matter expert in integrated payments—understanding card - brand fees, account structures, and regulatory guidelines. - Manage payment hardware needs, including procurement and client setup. - Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.). - Lead initiatives and projects through to successful execution using planning, - metrics, and structure. - Support occasional holiday and weekend on-call rotations, as well as overtime - during peak periods or when needed for special projects. - What You’ll Need: - 2+ years of relevant experience in accounting, payment processing, or SaaS QUALIFICATIONS: - 2+ years of relevant experience in accounting, payment processing, or SaaS. Strong analytical skills and experience with financial reconciliation and client - account management. - Solid Excel and Microsoft Office proficiency. - Excellent communication skills—written, verbal, and professional tone. - High attention to detail and comfort with handling sensitive financial data. - An operationally focused mindset with the ability to drive cross-functional - execution and outcomes. - Comfort working across multiple systems and monitors simultaneously. Please note that the information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $19.00USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. WHAT’S IN IT FOR YOU: - Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset - Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! - Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam - Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! - Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement - Medical/Dental/Vision coverage - EAP – we get you help when you need it. Period. - Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 - And more! – so many benefits we couldn’t even fit them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com #LI-REMOTE

Role Description The position is responsible for providing timely, friendly and accurate technical assistance to customers. Acting as a customer advocate, you will provide remote support for computer hardware, software, and networking components in the industry. Key responsibilities include: - Provide technical assistance: Respond to user inquiries, troubleshoot issues, and guide users on resolving problems. - Handle customer inquiries: Take ownership of customer phone calls, emails, and other support requests in a courteous and respectful manner. - Case ownership and management: Effectively prioritize and manage case backlog, meet commitments and follow-up with customers in a timely manner. - Diagnose and troubleshoot: Identify the root cause of technical issues and implement solutions. - Document and escalate: Maintain records of support interactions, research and escalate complex cases to higher-level support as needed. - Provide training: Assist users with understanding of using software and hardware. - Maintain knowledgebase: Contribute to the documentation of solutions, procedures and best practices. - Communicate effectively: Explain technical concepts clearly and concisely to both technical and non-technical users. - Provide exceptional customer support: Going above and beyond to ensure customers have a positive experience. - Other duties: Perform other support-related duties as assigned by management. - Adhere to company policies and procedures: Follow established company guidelines and complete annual training requirements by due date. Qualifications - Technical Proficiency: Strong understanding of computer hardware, software, and networking concepts to diagnose and troubleshoot issues effectively. - Problem-solving: Ability to identify root causes of technical problems and implement solutions efficiently. - Communication: Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical users. - Customer Service Orientation: Ability to build rapport, handle difficult situations, and prioritize customer satisfaction to provide exceptional support. - Documentation Skills: Skill in maintaining accurate records of support interactions, providing solutions and contributing to the knowledgebase. - Time management: Ability to handle multiple support requests, prioritize tasks effectively, and manage case backlog. - Adaptability: Willingness to learn new technologies, adjust to new conditions, and handle unexpected challenges and opportunities. - Performance Monitoring: Ability to meet key performance metrics and identify areas for improvement in support processes. - Ability to understand software products, including but not limited to Microsoft Office and Salesforce. Requirements - High School Diploma or equivalent certificate. - Two (2) years technical support and customer-facing experience. - Proficient troubleshooting experience in Linux and Windows environments. Benefits - Salary range: $30,000-$41,000 USD Company Description Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry, which focuses on quick oil changes, maintenance services, and related automotive services. ISI's software is specifically designed to address the unique needs of businesses, helping streamline operations, increase efficiency, and improve customer service.